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Client Experience Jobs in California (NOW HIRING)

LA LAW FIRM

Client Experience Specialist

Los Angeles, CA · On-site

$19.25 - $24/hr

ABOUT THE ROLE We are seeking a highly motivated and client-centric individual to join our team as a Client Experience Specialist. In this essential role, you will serve as the face of our firm ...

Omnicom

Manager, Client Experience

San Francisco, CA · Hybrid

Public Relations Manager, Client Experience, Technology San Francisco Weber Shandwick is looking for a Manager, ClientExperienceto join our West Technology practice to supportclients ranging from ...

KnitWell Group

Client experience specialist

Walnut Creek, CA · On-site

$19.75 - $24.75/hr

Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. About the role As a ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Jobs in California

Client Experience information

See California salary details

$58.7K

$69.1K

$77.5K

How much do client experience jobs pay per year?

As of Sep 11, 2026, the average yearly pay for client experience in California is $69,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $74,000.00 per year, depending on experience, location, and employer.

What is client experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

How does a client experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What are the key skills and qualifications needed to thrive as a client experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What is an example of a client experience job?

A client experience job involves managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. Roles such as Client Experience Manager or Customer Success Specialist focus on communication skills, problem-solving, and using tools like CRM software to enhance the client journey.

What are the most commonly searched types of Client Experience jobs in California?

The most popular types of Client Experience jobs in California are:

What cities in California are hiring for Client Experience jobs?

Cities in California with the most Client Experience job openings:

Client Experience jobs near you
Infographic showing various Client Experience job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $69,083 per year, or $33.2 per hour.

Client Experience Specialist

Los Angeles, CA • On-site

Strategic Legal Practices
51 - 200 employees
Learn more about Strategic Legal Practicesexternal

$19.25 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

ABOUT THE ROLE
We are seeking a highly motivated and client-centric individual to join our team as a Client Experience Specialist. In this essential role, you will serve as the face of our firm - managing client outreach, handling sensitive communications with professionalism and care, and de-escalating complex situations with confidence and empathy. You will be responsible for maintaining meticulous attention to detail across all client records, email correspondence, and phone interactions, while building strong, lasting relationships that reflect our commitment to excellence. If you thrive in a dynamic environment and are passionate about delivering world-class client communication, we encourage you to apply.
Key Responsibilities
  • Serve as primary point of contact for inbound client communications, including high-value and complex legal matters
  • Conduct proactive outreach for engagement, updates, and satisfaction
  • De-escalate sensitive or high-stress situations professionally
  • Manage high-volume email and phone correspondence
  • Build strong, lasting client relationships
  • Maintain accurate, detailed client records with strict data integrity
  • Gather client feedback to identify trends and improvement areas
  • Collaborate with internal teams for seamless service delivery

Requirements
Qualifications
  • Bachelor's degree or equivalent experience
  • Proven client-facing experience, preferably in a law firm or professional services setting
  • Demonstrated ability to de-escalate difficult situations under pressure
  • Strong written and verbal communication skills, including professional email and phone correspondence
  • Exceptional attention to detail
  • Strong interpersonal and problem-solving skills; able to manage competing priorities
  • Proficiency in Microsoft Office Suite
  • Bilingual in English and Spanish (required)

Preferred
  • Experience with confidential or legally sensitive matters
  • Familiarity with legal intake or case management systems
  • CRM/advanced technology platform experience

Benefits
We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:
  • 401(k) with Employer Match - Plan for your future with confidence and company support.
  • Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy.
  • Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events.
  • Paid Parking - Convenient and covered, so you can focus on your day.
  • Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters.
  • Employee Referral Program - Earn rewards for introducing talented individuals to our team.
  • Employee Assistance Program (EAP) - Confidential resources for personal and professional support.
  • Employee Discount Program - Access to exclusive savings on a variety of products and services

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