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Client Experience Manager Jobs in Springfield, IL

HMG Careers

Sales Manager Remote

Springfield, IL · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

KnitWell Group

Sales Associate

Springfield, IL · On-site

$14 - $18.75/hr

Express your authentic self and experience endless inspiration, all while enjoying the ... Addresses client concerns, coming to resolution when possible, and involving management where ...

Northwestern Mutual

Financial Advisor

Springfield, IL · On-site

$61 - $250/hr

... great client experience * Build personalized, holistic financial plans tailored to every client's unique needs * Manage your client's financial plans to help them achieve their goals * Grow ...

Northwestern Mutual

Financial Advisor

Springfield, IL

$137K - $250K/yr

... great client experience * Build personalized, holistic financial plans tailored to every client's unique needs * Manage your client's financial plans to help them achieve their goals * Grow ...

Northwestern Mutual

Financial Advisor

Springfield, IL · On-site

$61K - $250K/yr

... great client experience * Build personalized, holistic financial plans tailored to every client's unique needs * Manage your client's financial plans to help them achieve their goals * Grow ...

Northwestern Mutual

Financial Advisor

Springfield, IL · On-site

$61K - $250K/yr

... great client experience * Build personalized, holistic financial plans tailored to every client's unique needs * Manage your client's financial plans to help them achieve their goals * Grow ...

Northwestern Mutual

Financial Advisor

Springfield, IL · On-site

$137K - $250K/yr

... great client experience * Build personalized, holistic financial plans tailored to every client's unique needs * Manage your client's financial plans to help them achieve their goals * Grow ...

Northwestern Mutual

Financial Advisor

Springfield, IL · On-site

$137K - $250K/yr

... great client experience * Build personalized, holistic financial plans tailored to every client's unique needs * Manage your client's financial plans to help them achieve their goals * Grow ...

UNAVAILABLE

Financial Advisor

Springfield, IL · On-site

$61 - $250/hr

... great client experience * Build personalized, holistic financial plans tailored to every client's unique needs * Manage your client's financial plans to help them achieve their goals * Grow ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Springfield, IL

Client Experience Manager information

See Springfield, IL salary details

$27.8K

$57.6K

$104.1K

How much do client experience manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client experience manager in Springfield, IL is $57,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Springfield, IL look for?

The top searched job categories for Client Experience Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Client Experience Manager jobs?

Cities near Springfield, IL with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $57,619 per year, or $27.7 per hour.

Full-Time Beauty Lead Advisor - Sephora

KOHLS

Springfield, IL • On-site

$18.25 - $25.55/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Kohl's rating

5.8

Company rating: 5.8 out of 10

Based on 1,474 frontline employees who took The Breakroom Quiz

13th of 21 rated department stores

Job description

About the Role

As Beauty Lead Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach. You will maintain expert knowledge of top beauty brands, execute merchandise sets, replenishment and visual standards according to Sephora at Kohl’s standards and ensure an excellent overall client experience.

What You’ll Do

  • Build strong client loyalty and influence clients by identifying their needs and suggesting products to drive sales, including the opportunity to upsell products

  • Develop and expand knowledge of the beauty industry

  • Provide credibility to the client through knowledge of products and beauty trends

  • Inspire clients through demonstrating products and application of products

  • Understand and execute the sales plans to support and meet goals

  • Execute and maintain all Sephora visual merchandising and operational standards, including merchandise sets, tester maintenance and department cleanliness and hygiene standards

  • Ensure timely and consistent sales floor replenishment to drive sales and enhance the customer experience

  • Actively engage and complete all required training to expand knowledge

  • Support omni-processing within the department

  • Support inventory management from receipt to sale, including freight processing, back stocking, inventory counts and price changes

All associates are responsible for:

  • Acting with integrity and honesty and fostering teamwork in an engaged and inclusive culture

  • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

  • Supporting and executing safety and shortage reduction programs following company guidelines

  • Accomplishing multiple tasks within established timeframes

  • Following company policies, procedures, standards and guidelines

  • Maintaining adherence to company safety policies for the safety of all associates and customers

  • Receiving, understanding and proactively responding to direction from leaders and other company personnel

  • Other responsibilities as assigned

​

What Skills You Have

Required

  • Authentic passion for beauty 

  • Client-facing retail or service industry experience

  • Excellent written and verbal communication skills with the ability to influence in a clear and concise manner

  • Availability to work days, nights, weekends and holidays


Pay Range: $18.25 - $25.55

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).  

What Kohl's employees say

Pay

Benefits

Hours and flexibility

Workplace

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