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Client Experience Manager Jobs in Spring Hill, TN

GEODIS

Manager Client Experience

Brentwood, TN · On-site

Support organizational change management and the integration of new client experience processes and tools * Participate in and ensure compliance with all required reporting, including Salesforce.com ...

GEODIS

Manager Client Experience

Brentwood, TN · On-site

Support organizational change management and the integration of new client experience processes and tools * Participate in and ensure compliance with all required reporting, including Salesforce.com ...

AnywhereWorks

Client Experience Associate

Nashville, TN · Remote

$16/hr

We are looking for a Client Experience Associate to join our team! Please see below for more ... managing, and valuing diversity in our workforce; providing a safe work environment; and fostering ...

GEODIS

VP Client Experience (CX)

Brentwood, TN · Hybrid

$131K - $167K/yr

VP - Client Experience (CX) Who We Are: GEODIS specializes in unlocking business value in a complex ... Responsibilities include managing client escalations, analyzing account performance, and ...

GEODIS

VP Client Experience (CX)

Brentwood, TN · On-site

$131K - $167K/yr

VP - Client Experience (CX) Who We Are: GEODIS specializes in unlocking business value in a complex ... Responsibilities include managing client escalations, analyzing account performance, and ...

Tiffany & Co

Team Manager - Nashville

Nashville, TN · On-site

$17.75 - $19.75/hr

Lead, model, and coach based on client feedback and elevate the Tiffany Experience. * Provide ... Manage efficient back of house and ensure consistency with established operational procedures.

Tiffany & Co.

Team Manager - Nashville

Nashville, TN · On-site

$17.75 - $19.75/hr

Lead, model, and coach based on client feedback and elevate the Tiffany Experience. * Provide ... Manage efficient back of house and ensure consistency with established operational procedures.

Tiffany

Team Manager - Nashville

Nashville, TN · On-site

$17.75 - $19.75/hr

Lead, model, and coach based on client feedback and elevate the Tiffany Experience. * Provide ... Manage efficient back of house and ensure consistency with established operational procedures.

Softheon

Client Executive

Nashville, TN · Remote

$78K - $106K/yr

Experience * 2-4 years of experience in account management or client-facing role. * Previous work experience in operations is highly desired; healthcare or technology experience is preferred.

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Client Experience Manager information

See Spring Hill, TN salary details

$26.3K

$54.7K

$98.7K

How much do client experience manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client experience manager in Spring Hill, TN is $54,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $57,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Spring Hill, TN look for? The top searched job categories for Client Experience Manager jobs in Spring Hill, TN are:
What cities near Spring Hill, TN are hiring for Client Experience Manager jobs? Cities near Spring Hill, TN with the most Client Experience Manager job openings:
Client Experience Manager jobs near you

Manager Client Experience

GEODIS

Brentwood, TN • On-site

Full-time

Re-posted 11 days ago

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

269th of 359 rated logistics

Job description

Primary Duties (* See disclaimer 1 and 2 at the end of this Job Description)

  • Oversee and support assigned accounts: understand contractual terms, scope, and service expectations for each client
  • Maintain and track an annual calendar of renewals, proactively managing timelines and supporting the renewal process with internal and external stakeholders
  • Lead the deal qualification and new business approval process
  • Develop and execute annual Client Experience Plans for all assigned clients, including SWOT and competitive analysis, identification of retention and growth opportunities, and client-centric initiatives
  • Act as a primary point of contact and escalation for clients, ensuring regular and effective communication to address concerns, share updates, and resolve issues promptly
  • Collaborate with OKAMs and other cross-functional teams to proactively mitigate churn risk and ensure renewals
  • Partner with product marketing to introduce new solutions and ensure clients are informed about relevant service enhancements
  • Support organizational change management and the integration of new client experience processes and tools
  • Participate in and ensure compliance with all required reporting, including Salesforce.com, QBRs (Quarterly Business Reviews), and strategic account plans
  • Work with Marketing and Customer Insights to gather client feedback, monitor satisfaction indices, and drive engagement programs tailored to clients
  • Assist in the development and execution of relationship-building plans with key internal and external partners

Other Duties

  • As required and assigned
  • Supports GEODIS's programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR and Sustainability.

Experience

  • Minimum 5 years in client services, account management, or client experience roles within transportation or supply chain management
  • Experience in transportation management operations required; 3PL experience preferred
  • Strong executive communication and negotiation skills
  • Proven record of enhancing client experience and managing complex client portfolios
  • 20-30% travel required; occasional international travel may be necessary
  • Proficiency with Microsoft Office (Outlook, Word, Excel, Access) and CRM tools.

Essential Skills

  • Strong written and oral communication skills
  • Proven planning and organizational skills
  • Ability to prepare routine reports and client communications
  • Excellent interpersonal and collaboration skills
  • Ability to read and interpret service agreements, operating instructions, and client feedback
  • Conflict resolution and problem-solving skills
  • Financial awareness and basic budgeting ability

Environment 

While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

Disclaimer

  1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
  2. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions.”

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