Client Experience Manager Jobs in Hackensack, NJ

A hungry, strategic, creative, collaborative PR pro, who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented "we" over "I"
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation-starters
• Storytellers
• Strategists
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

About the role We are looking for a dynamic associate eager to support one of our largest and fastest growing accounts. This role will be responsible for supporting day-to-day account needs, working closely with a cross-functional team of experts from across the broader Omnicom network. The ideal candidate possesses a strong interest in healthcare, is curious and excited to experiment and explore new ideas/new channels, is proactive, resourceful, has an entrepreneurial spirit, and enjoys writing. Responsibilities may include:

• Equal parts coordination and execution of integrated marketing campaigns
• Engaging with clients and their partners through emails and calls
• Developing workback plans and executing materials from ideation through client review processes
• Assisting with project coordination and timeline management
• Developing creative and digital media briefs
• Conducting research and audits for clients and new business
• Supporting metrics and results reporting to measure success
• Supporting client review process management (e.g., Veeva submissions, referencing, uploads)

The requirements:

• Bachelor's Degree or higher
• Minimum of 1 year experience in PR/communications, ideally in an agency environment
• Strong interest in the healthcare space
• Strong communications skills (verbal, written, and presentation)
• A team-player attitude and ability to think creatively
• Strong organizational skills and attention to detail

dna – the details (this is the section where we humble brag) dna was recently the winner of MM+M small healthcare agency of the year. dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It's all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global IPG network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you'll have access to world class resources and endless exposure to the most cutting-edge marketing approaches. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you'll join us. We're an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna – Health Means Everything.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit

NYC Salary range: $55,000 - $60,000

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.