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Client Experience Manager Jobs in Secaucus, NJ (NOW HIRING)

Brunello Cucinelli

CLIENT EXPERIENCE MANAGER

New York, NY · On-site

$50K/yr

The Customer Experience Manager plays a central role in supporting the human-centered relationships cultivated daily by client advisors in the stores, by corporate team members, and by the Cucinelli ...

Rockstar

Client Experience Manager

New York, NY

As the Client Experience Manager, the candidate will lead this team and own the function fully - hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When ...

Prosper Health

Client Experience Manager

New York, NY · Remote

About the Role Our client experience team is crucial to making our clients feel supported day-to-day - managing all inbound phone, text, and email support. We believe in putting clients first, and ...

Prosper Health

Client Experience Manager

New York, NY · Remote

As our Client Experience Manager, you will lead this team and own the function fully -- hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something ...

Prosper Health

Client Experience Manager

New York, NY · On-site +1

As our Client Experience Manager, you will lead this team and own the function fully - hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something ...

Rockstar

Client Experience Manager

New York, NY · On-site +1

As the Client Experience Manager, the candidate will lead this team and own the function fully - hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When ...

Circa - IPG DXTRA

Manager, Client Experience

New York, NY · On-site

$82K - $92K/yr

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

DNA

Manager, Client Experience

New York, NY · On-site

$82K - $92K/yr

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

DNA

Manager, Client Experience

New York, NY · On-site

$82K - $92K/yr

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

DNA

Manager, Client Experience

New York, NY · On-site

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

DNA

Manager, Client Experience

New York, NY · On-site

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

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Client Experience Manager information

See Secaucus, NJ salary details

$28.5K

$59.1K

$106.8K

How much do client experience manager jobs pay per year?

As of May 28, 2026, the average yearly pay for client experience manager in Secaucus, NJ is $59,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $62,500.00 per year, depending on experience, location, and employer.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Secaucus, NJ look for? The top searched job categories for Client Experience Manager jobs in Secaucus, NJ are:
What cities near Secaucus, NJ are hiring for Client Experience Manager jobs? Cities near Secaucus, NJ with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Secaucus, NJ as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $59,106 per year, or $28.4 per hour.

CLIENT EXPERIENCE MANAGER

Brunello Cucinelli

New York, NY • On-site

$50K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Overview:
The Customer Experience Manager plays a central role in supporting the human-centered relationships cultivated daily by client advisors in the stores, by corporate team members, and by the Cucinelli family. From the North America headquarters in NY, this role helps designing refined frameworks, bespoke gifting approaches, and meaningful experience concepts to enrich the personal connection with each friend of the brand. It ensures every touchpoint reflects the gentle spirit of Brunello Cucinelli and honors the personal story of the client.
Key Responsibilities:
  • Support and Enrich 1:1 Client Relationships
    • Serve as a thoughtful partner to Corporate and Retail teams, offering tools, ideas, and inspirations to help deepen their personal relationships with clients
    • Define what elevated, soulful client care looks like within our brand philosophy
    • Translate CRM insights into simple and human-centered practices that enrich daily boutique interactions
  • Map and Guide the Client Journey
    • Create frameworks that help Retail and Corporate teams honoring both important life milestones and the client's journey with the brand
    • Collaborate with CRM to ensure these moments are reflected meaningfully in the systems
  • Curate Refined and Personal Gifting Concepts
    • Develop bespoke gifting ideas that reflect the brand's craftsmanship and the client's unique personality and preferences, ensuring every gesture is intentional, and in tune with the world of Solomeo
  • Develop Meaningful, Intimate Experiences
    • Ideate and execute exclusive, intimate, experience concepts that feel personal, sincere, and reflective of the Brand ethos and client's own tastes and way of life
    • Craft guidelines that help sales associates bring these moments to life in a natural and heartfelt way - always with discretion and authenticity
  • Build Tools That Empower Boutique Teams
    • Create clienteling guidelines, messaging templates, and CRM tools that feel intuitive and respectful of the sales associates' craft while in line with he Brand tone of voice
    • Support the development of personalization capabilities within CRM, ensuring they remain simple, elegant, and useful for store teams
  • Cross-Functional Collaboration
    • Collaborate with Marketing, Buying, and Retail teams to ensure consistency between brand storytelling and client touchpoints
  • Insights & Continuous Refinement
    • Observe and analyze client behavior and store feedback to understand what deepens emotional connection
    • Share learnings and best practices with clarity, and a spirit of continuous improvement
    • Help refine personalization strategies in a way that honors both the client and the associate relationship

Qualifications:
  • Experience: 5-7 years in CRM, client experience, or clienteling, ideally within the luxury fashion or lifestyle world
  • Human-Centric Approach: instinct for empathy, refinement, and cultivating meaningful relationships
  • Aesthetic Sensibility: embrace and embody the company values across, to be able to act as refined Brand ambassador when hosting friends of the brand and company partners
  • CRM & Analytical Skills: ability to understand CRM systems and translate insights into human-centered actions
  • Communication: warm, elegant verbal and written communication skills
  • Cross-Functional Talent: Ability to create harmony between corporate teams and boutiques.
  • Discretion & Professionalism: Strong sense of responsibility when working with sensitive client information.
  • Project management: capability of managing initiatives from their ideation, approval, to deployment and reporting (qualitative and quantitative)
  • Proficient in computer usage, including Microsoft Suite and Salesforce. In-Design / Adobe Acrobat basic a plus
  • Proficient in English both written and oral, Italian a strong plus. Spanish a plus

EEOC
Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
As required by New York City salary transparency law, effective November 2022, the expected base salary for this position starts at $50,000. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Brunello Cucinelli offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

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