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Client Experience Manager Jobs in Hackensack, NJ

Sage

Client Growth Manager

New York, NY · On-site

$150K - $175K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Experience developing repeatable expansion playbooks or pilot-to-portfolio frameworks * Comfort ... management was required Benefits and Pay Our headquarters are located in New York City's Union ...

Snap, Inc.

Manager, Client Partner, SMC

New York, NY · On-site

$229K - $343K/yr

  • Medical

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Snapchat

Manager, Client Partner, SMC

New York, NY · On-site

$229K - $343K/yr

  • Medical

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Tiffany

Coordinator, Client Experience - The Landmark

New York, NY · On-site

$20 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Experience Coordinator will support the top client experience and appointment business at ... Manage schedule of multiple private spaces within The Landmark * Manages client appointments ...

Snapchat

Manager, Client Partner, SMC

New York, NY · On-site

$229K - $343K/yr

  • Medical

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC ... Experience working effectively with cross-functional teams and all levels of management * Ability ...

Arch.co

Client Experience Strategist

New York, NY · On-site

$100K - $130K/yr

Our Company Arch is a Series B financial technology company that automates the management of ... Client Experience Strategist We are looking for a Client Experience Strategist to nurture and ...

Arch

Client Experience Strategist

New York, NY · On-site

$100K - $130K/yr

Our Company Arch is a Series B financial technology company that automates the management of ... Client Experience Strategist We are looking for a Client Experience Strategist to nurture and ...

Omnicom

Manager, Client Experience Digital

New York, NY · On-site

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

Omnicom

Manager, Client Experience

New York, NY · On-site

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager ...

Known

Account Manager, Client Experience

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

New

Known

Account Manager, Client Experience

New York, NY · On-site +1

  • Medical

  • Retirement

  • PTO

As a Client Experience Manager, you will be a key contributor to the team's executional efforts across scoped accounts. You'll work closely with Client Experience Directors and VPs to deliver best-in ...

New

Sotheby's

Client Experience Coordinator

New York, NY · On-site

$50K - $54K/yr

THE ROLE To manage exceptional post sale client service for a portfolio of sale(s): to oversee and ... Experience with basic bookkeeping is an advantage * Well presented with a friendly, enthusiastic ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Hackensack, NJ

Client Experience Manager information

See Hackensack, NJ salary details

$30.5K

$63.4K

$114.5K

How much do client experience manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client experience manager in Hackensack, NJ is $63,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $67,100.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs

What are popular job titles related to Client Experience Manager jobs in Hackensack, NJ?

For Client Experience Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Hackensack, NJ look for?

The top searched job categories for Client Experience Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Client Experience Manager jobs?

Cities near Hackensack, NJ with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $63,406 per year, or $30.5 per hour.

Manager, Client Experience, New York

Richemont Iberia SL

Manhattan, NY • On-site

$120 - $125/hr

Other

Posted 8 days ago

Job description

Are you a good match?

The ideal candidate will have a Bachelors Degree and a minimum 4-5 years of working in management in a luxury, hospitality and/or events environment. You will have a strong understanding of providing luxury service and exceptional experiences and have knowledge of CRM strategy and working closely with client databases. You will have excellent organizational, planning, and time management skills, and have the ability to handle multiple projects simultaneously in a fast-paced environment. The ideal candidate will have strong computer skills and have the ability to travel as needed.

What are we expecting from you?

The Regional Client Experience Manager guarantees the level of experience offered to clients across touchpoints. This role will build strong partnerships and relationships within the region and local communities to best support the client treatment and gifting needs of the boutique and to monitor the Client satisfaction locally. This role will report directly to the Senior Manager, Client Experience and Development and will be based in New York City.

In this role, you will be responsible for the following:

Ensure that boutiques teams have all the tools to nourish the client experience and assess the client journey by researching, sourcing and vetting appropriate vendors and/or locations for treatments and hospitality, deploy gifting processes for boutiques, and support event best practices with streamlined RSVP management
  • Share and animate hospitality guidelines (hosting, waiting time management,) to ensure the right level of experience, capitalizing on all boutique spaces
  • Ensure with the retail operation team the right usage of tools in boutiques (incl. regular visits / refresh in boutique, training)
  • Coordinate and follow consumption and orders of client experience tools
  • Support boutiques in their daily challenges regarding client experience
  • Deploy and streamline seasonal and relational gifting programs and assess productivity through ROI review
  • Support NY and HJ events with RSVP management
Accompany markets in the deployment of the Client Experience and Treatment strategy (in collaboration with CRM, HJ & Comm team)

Define local treatment planning in line with the strategic plan guidelines and local objectives, in collaboration with local counterparts

  • Participate in the definition of the client HJ event strategy: invitations, treatment
  • For in-boutique animations and ad-hoc treatment, support the boutique in the design and implementation of the activation
  • For local event / animation, participate in the preparation of the event with the local event team (incl. building a pool of vendors), incl. the welcome of foreign clients
Client Gifting management
  • Develop guidelines and best practices as it pertains to client experience moments aligned with company objectives including, but not limited to, private appointments, gifting ceremonies and additional needs of the boutiques.
  • Deploy gifting guidelines, coordinate orders and local sourcing when necessary
  • Coordinate operational deployment of gifting campaigns and analyze the results to improve return on investment
Client Satisfaction monitoring
  • Monitor & follow-up Barometer results by and with boutiques, as well as Mystery Shopping (with Retail Expertise team)
  • Work with Training to tackle identified pain points
Ensure the planning and monitoring of the client Experience activity

Structure and follow‑up A&P and S&D budget according to the local plan and in challenging partnership with the region

Provide consolidated reporting on the local events activity over the year (best practice reports, client satisfaction follow-up, client acquisition,)

  • Leverage quality findings to enhance training materials, standard operating procedures, knowledge resources, and coaching tools.
  • Ensure compliance with Maison standards, established procedures, and quality expectations across all client communication channels.
  • Foster a culture of continuous learning, accountability, and service excellence by reinforcing quality standards and best practices throughout the Client Relations Center.
More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

Richemont offers a generous compensation and benefits package for eligible employees.

Salary Range: $120,000 - $125,000 (Annual)

This role is bonus eligible.

Applicants must have valid work authorization for employment in the USA.

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