Client Experience Manager Jobs in Hackensack, NJ

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

We're looking for a Manager, Client Partner to join our global Small and Medium Customers (SMC) organization! As a Manager, you will manage a team of Client Partners within one category. You will need to have natural leadership skills; the ability to coach, develop, and challenge your direct reports; and strong client-facing skills. You should have a deep understanding of the performance of top accounts at Snap and a point of view on how they would accelerate growth in their vertical over the next year.
What you'll do:

• Have command of and be responsible for the growth of your and subsequent accounts at Snap and be able to inform client teams on trends in that vertical

• Manage a team of Client Partners

• Build and manage relationships with key clients and agency partners

• Hold your team accountable to revenue quotas and KPIs

• Define, execute, and deliver KPI-driven measurement strategies

• Understand broad vertical trends and translate into strategic areas and opportunities to drive growth of the business

• Assist Sales leadership with determining individual quotas and account lists for team members

Knowledge, Skills & Abilities:

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization (internally and externally)

• Proven ability to drive the sales process from plan to close

• Strong business sense and industry expertise across the verticals

• Excellent mentoring, coaching and people management skills

• Experience working effectively with cross-functional teams and all levels of management

• Ability to travel as needed

Minimum Qualifications:

• Bachelor's degree in business, communications, marketing, or equivalent experience

• 10+ years experience in sales in digital media space

• 1+ year of experience managing a team

Preferred Qualifications:

• Can facilitate meetings with multiple senior stakeholders

• Pre-existing relationships with brand marketers within the vertical and advertising agencies

If you have a disability or special need that requires accommodation, please don't be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C: