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Client Experience Manager Jobs in Boston, MA (NOW HIRING)

Aveanna Healthcare

Care Experience Manager

Brockton, MA · On-site

$45K - $62K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

Aveanna Healthcare

Care Experience Manager

Brockton, MA

$45K - $62K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

Aveanna Healthcare

Care Experience Manager

Needham, MA · On-site

Overview About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the ... Manage caregiver schedules to ensure the right match of skills and availability * Collaborate with ...

Aveanna Healthcare

Care Experience Manager

Brockton, MA · On-site

$45K - $62K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Boston, MA

Client Experience Manager information

See Boston, MA salary details

$30.4K

$63.2K

$114.1K

How much do client experience manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client experience manager in Boston, MA is $63,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $66,800.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Boston, MA?

The most popular types of Client Experience jobs in Boston, MA are:

What are popular job titles related to Client Experience Manager jobs in Boston, MA?

For Client Experience Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Boston, MA look for?

The top searched job categories for Client Experience Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Client Experience Manager jobs?

Cities near Boston, MA with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $63,159 per year, or $30.4 per hour.

Client Relations Specialist

LaBovick Law Group

Quincy, MA • Remote

Full-time

Re-posted 23 hours ago

Job description

Job Title: Client Support Specialist – PIP Team
Department: Client Relations
Location: Massachusetts
Employment Type: Full-Time (Entry Level)

About LaBovick Law Group

LaBovick Law Group is a purpose-driven law firm committed to fighting for the injured, the vulnerable, and the underserved. Guided by a commitment to being Warriors for Justice, the firm blends aggressive advocacy with compassionate client care. The culture is bold, innovative, and people-centric with cutting-edge technology to deliver an exceptional experience for clients, partners, and the community.

About the Role

Are you detail-oriented, organized, and passionate about providing exceptional client service? Join our growing PIP (Personal Injury Protection) team as a Client Support Specialist, where you’ll play an important role in helping our medical provider clients obtain timely payment from insurance carriers for services rendered under the PIP statute.

This position offers a great balance of remote work and travel—you’ll spend approximately 40% of your time visiting client sites, cultivating relationships, and ensuring documentation accuracy. Travel expenses are fully reimbursed in accordance with Firm policy.

What You’ll Do

Data Collection

  • Partner with the Client Relations team to organize and pull patient files for Demand preparation.

  • Upload patient files received via email into our Demand Central platform.

  • Contact medical providers to gather missing documentation needed for proper file completion.

  • Obtain relevant documentation for cases progressing to litigation.

  • Respond promptly to client and internal inquiries via email and phone.

  • Research new medical providers and insurance carriers to confirm accurate information.

Data Processing

  • Prepare and assemble provider files, including patient records and correspondence.

  • Review and verify demographic data entered in the Demand Management System.

  • Upload and maintain electronic documents within file management systems.

  • Ensure new providers are correctly established in both Demand and Case File Management databases.

Client Maintenance & Reporting

  • Prepare monthly, quarterly, and annual client reports and communications for distribution.

  • Review and refresh new Personal Injury client reports for Demand readiness.

  • Coordinate with the Client Experience Manager to transition new client files for ongoing support.

  • Assist in delivering reports and maintaining accuracy in client data.

  • Review monthly metrics with the Client Experience Manager to ensure precision in reporting.

What You’ll Bring

  • Strong attention to detail and organizational skills.

  • Excellent written and verbal communication abilities.

  • Comfort traveling up to 40% of the time to meet with providers and clients.

  • Proficiency in Microsoft Office Suite; comfort learning new systems.

  • 1–3 years of administrative, client relations, or documentation experience.

  • Background in insurance, medical billing, or legal documentation (preferred).

  • Positive, team-oriented mindset with a dedication to client success.

Why You’ll Love Working Here

  • Collaborative culture that values accuracy, professionalism, and client focus.

  • Opportunities for career growth and skill development.

  • Competitive compensation and travel reimbursement for all approved business travel.

  • Comprehensive benefits package and supportive leadership team.

If you enjoy combining hands-on client engagement with behind-the-scenes organization and problem-solving, this is the perfect opportunity to grow your career with us. Apply today!

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