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Client Experience Manager Jobs in Rhode Island (NOW HIRING)

... experience. What You'll Do: * Clean: * Manages clean lab and studio supply organization * Follows our 3-step sanitization process for tools to provide services * Organize all supplies and tools ...

Practice Manager

Providence, RI · On-site

$75K - $85K/yr

As a Practice Manager, you'll be the heartbeat of the center by building strong, high-performing ... Support an exceptional client experience rooted in compassion and quality * Lead community and ...

Practice Manager

Providence, RI · On-site

$75K - $85K/yr

As a Practice Manager, you'll be the heartbeat of the center by building strong, high-performing ... Support an exceptional client experience rooted in compassion and quality * Lead community and ...

... experience that turns a first-time client into a repeat one? Are you the kind of person who does ... We arelooking for an Event Sales Manager who owns the full sales cycle from first inquiry to ...

Showing results 21-40

Client Experience Manager information

See Rhode Island salary details

$27.4K

$56.9K

$102.8K

How much do client experience manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client experience manager in Rhode Island is $56,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $60,200.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

What are the most commonly searched types of Client Experience jobs in Rhode Island?

The most popular types of Client Experience jobs in Rhode Island are:

What are popular job titles related to Client Experience Manager jobs in Rhode Island?

For Client Experience Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Rhode Island look for?

The top searched job categories for Client Experience Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Client Experience Manager jobs?

Cities in Rhode Island with the most Client Experience Manager job openings:

Infographic showing various Client Experience Manager job openings in Rhode Island as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $56,934 per year, or $27.4 per hour.

Client Manager - Water Services

Woodard & Curran

Providence, RI • On-site, Remote

Full-time

Re-posted 18 days ago


Job description

Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people. We foster an inclusive, collaborative culture that supports professional growth, flexibility, and meaningful work, empowering our employees to make a lasting impact on our clients, communities, and the planet.


What's in it for you?

 

Woodard & Curran is seeking a Municipal Water Client Leader to help grow our municipal water market across the Northeast, with emphasis on drinking water, wastewater, stormwater, and water resources. This leadership role is ideal for a technical professional with publicsector experience who is ready to expand from project execution into client strategy, team leadership, and regional growth.

We're looking for an experienced engineer or project manager who wants to deepen client relationships while continuing to lead impactful technical work. The ideal candidate brings strong technical credibility, municipal experience, curiosity, and the drive to build longterm partnerships.

You'll collaborate with colleagues who have deep municipal water expertise, established publicsector relationships, and a strong technical delivery team that turns ideas into successful projects. You'll help grow existing accounts, build new ones, and strengthen our municipal water presence across New England.

What makes this role unique is the breadth of Woodard & Curran's platform. Alongside consulting and engineering, you'll work with our Operations & Maintenance teams that operate water and wastewater facilities, and our Integrated Solutions Division supporting designbuild and designbuildoperate projects. This creates a direct connection to the realworld challenges our municipal clients face.

You will serve as a strategic advisor to municipalities, helping them navigate infrastructure, regulatory, and funding needs. The role offers strong leadership visibility through direct client engagement and account development, positioning you for accelerated growth.

With a flexible work environment, competitive benefits, and strong bonus potential, this position supports both professional advancement and personal wellbeing.

As a Client Leader, you will help ensure our technical capabilities remain at the forefront of client engagements and industry expectations. This highly visible role focuses on partnering with large, complex municipalities to identify unmet needs and deliver thoughtful, solutionoriented approaches.

 

Who are we looking for:

 

We are looking for a motivated, people-focused municipal water professional who wants to lead, grow, and build something meaningful in the Northeast. The ideal candidate is passionate about working in teams, energized by client engagement, and ready to expand into a relationship-driven leadership role. The ideal candidate has strong technical roots, understands the public-sector environment, and is ready to expand into client leadership, team building, and practice growth.

You will also drive growth critical to the firm's mission, providing a gratifying, safe place to work and expanding opportunities for our employees.

Why this role could be your next move

This role is built for someone who is ready for more client ownership, more leadership visibility, more variety in the work, and more opportunity to shape what comes next. You will not be expected to succeed in isolation or build a portfolio from a cold start. Instead, you'll have access to experienced client leaders, established municipal relationships, a strong technical delivery bench, realworld operations expertise, and alternative delivery capabilities that allow you to bring differentiated solutions to our clients.

For the right person, this role provides the chance to expand your impact beyond a narrow technical lane-without stepping away from the meaningful engineering work that drives you. It's an opportunity to grow as a municipal water leader, build trusted client partnerships, develop highperforming teams, and help communities across the Northeast address critical water challenges.

This position also offers a clear pathway to expanded leadership responsibilities, including greater influence over client strategy, regional growth, and practice leadership.

Travel: up to 20% within the New England and Mid-Atlantic region.

Candidate Location: Open to remote work locations; preferred New England.

What will you be doing at Woodard & Curran? 

Woodard & Curran's growth is driven by technical excellence and strong client partnerships. As a Client Manager, you will play a critical role in ensuring the team's technical capabilities remain at the forefront of client and business engagements, effectively showcasing our innovative project delivery methods. This highly visible position-both within the firm and in the broader industry-focuses on working with large, complex municipalities to identify and address unmet needs through a thoughtful, solution-oriented approach and a commitment to generating fresh, forward-thinking ideas.

What you will be doing at Woodard & Curran:
    • Grow the municipal water practice across drinking water, wastewater, stormwater, and water resources in the Northeast.
    • Serve as a trusted advisor by understanding municipal operational, regulatory, funding, and infrastructure challenges.
    • Identify client needs and proactively develop solutions aligned with capital planning and longterm priorities.
    • Position the firm early for upcoming work through strong client engagement and insight into municipal planning cycles.
    • Lead or support project delivery with a focus on quality, responsiveness, and client service.
    • Collaborate with technical teams to align solutions with client expectations and deliver highquality outcomes.
    • Lead or support proposals and interviews including scopes, budgets, presentations, and positioning strategies.
    • Shape scopes, budgets, and schedules in partnership with clients and internal teams.
    • Develop account plans and growth strategies aligned with client needs and regional goals.
    • Support healthy account management by helping teams stay aligned on budgets, invoicing, communication, and expectations.
    • Strengthening client relationships and creating opportunities for technical teams to engage and grow.
    • Participate in conferences to build relationships and stay current on emerging technologies and market drivers.
    • Coach and develop staff to support technical and professional growth.
    • Contribute to a collaborative team culture focused on client success and highquality delivery.
What you will need to succeed:
    • 10-20 years of municipal water experience - wastewater, stormwater, drinking water, or water resources consulting.
    • Bachelor's degree in environmental or civil engineering from an accredited program.
    • Strong understanding of municipal decision-making including budgets, boards/commissions, capital planning, procurement, regulatory drivers, and funding programs.
    • Ability to understand client needs and project delivery and identify opportunities to add value over time.
    • Credibility with publicsector clients and ability to build relationships with engineers, operators, public works leaders, utility directors, and municipal stakeholders.
    • Technical strength with interest in broader leadership including client strategy, business development, and regional growth.
    • Growth potential without needing an existing book of business but with ambition, emotional intelligence, and initiative.
    • Peoplefocused and collaborative mindset with creativity and energy for solving complex municipal challenges.
    • Enjoyment of team building and mentoring and bringing the right people together to deliver highquality solutions.
    • Growth mindset with desire for autonomy and visibility and a broader platform to shape their career.
    • Experience supporting proposals and client positioning including scopes, budgets, interviews, and presentations.
    • Desire to expand beyond technical execution into client strategy, practice growth, and leadership.
    • Strong communication and problemsolving skills with the ability to collaborate and build effective teams.
    • Motivation to help grow the organization and the ability to inspire, connect, and develop others.
    • Motivation to help grow an organization and the ability to inspire, connect, and develop others.
$130,000 - $225,000 a year

This role has the option for remote work, and the anticipated pay range is flexible, depending on factors such as the employee's primary work location, skills, experience, and education. The following examples illustrate how the pay range for the same role can vary based on different locations. 

Group A (ME, VT) = $130,000 - $180,000

Group B (NH, RI, Northampton, MA, CT) = $145,000 - 205,000

Group C (Andover - Canton, MA - NH):  = $170,000 - 225,000

This position's anticipated pay range is provided; the final exempt salary or non-exempt hourly pay will depend on experience level and consider a percentage-based geographic differential based on where the final candidate will be working. Geographic differentials recognize and reflect the cost of labor differences between geographic markets.

Woodard & Curran offers a comprehensive benefits package. For more information about our benefits & workplace policies visit Benefit & Policy Information - Woodard & Curran.

 

E-Verify Participation: Woodard & Curran participates in E-Verify to confirm the employment eligibility of all newly hired employees. As part of this process, we provide access to the Right to Work & E-Verify postings.

 

Equal Employment Opportunity & Accessibility: Woodard & Curran is an Equal Opportunity Employer. We are committed to non-discrimination and make employment decisions based on job-related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact Beth Sweitzer.

Equal Employment Opportunity Policy

Workplace Discrimination is Illegal Posting

 

Woodard & Curran Terms of Use

Woodard & Curran Privacy Statement

 

Text Messaging: To support an efficient hiring process, we may send brief SMS updates or reminders. You may opt out at any time by replying "STOP."

Unsolicited agency submissions without a signed agreement are not eligible for referral fees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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