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Client Experience Intern Jobs in Virginia (NOW HIRING)

Brown Edwards

2027 Intern

Roanoke, VA · On-site

$15 - $28/hr

... client base. A Tax Intern will assist in the preparation of returns and extensions under the supervision of more experienced Tax professionals. An Audit Intern will assist in problem solving and fact ...

Strategic Resources Inc

... hands-on experience in market research, lead generation, and client relationship management ... The intern will collaborate closely with the sales and marketing teams to analyze industry trends ...

Forvis Mazars

Intern Tax Winter 2027

Norfolk, VA · On-site

Description & Requirements As an intern at Forvis Mazars, you will gain valuable experience that ... You will work on client engagements like those assigned to our entry-level associates, gaining ...

Forvis Mazars

Intern Tax Winter 2027

Norfolk, VA

Description & Requirements As an intern at Forvis Mazars, you will gain valuable experience that ... You will work on client engagements like those assigned to our entry-level associates, gaining ...

KME Digital

Digital Marketing Intern

Alexandria, VA · On-site

Ability to understand client objectives and be willing to build effective strategies to meet client ... CMS (experience with at least one, such as WordPress, ExpressionEngine, Joomla, Drupal, etc)

KME.digital

Digital Marketing Intern

Alexandria, VA

Ability to understand client objectives and be willing to build effective strategies to meet client ... CMS (experience with at least one, such as WordPress, ExpressionEngine, Joomla, Drupal, etc)

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Client Experience Intern information

What does a client experience intern do?

A Client Experience Intern supports the client experience team by assisting with various tasks that enhance customer satisfaction and engagement. This can include conducting research on client needs, gathering feedback, helping resolve client issues, and participating in the development of client-focused initiatives. Interns may also assist in organizing client meetings, preparing reports, and collaborating with other departments to ensure a seamless client journey. The role provides valuable exposure to customer relationship management and the opportunity to develop communication and problem-solving skills.

What types of projects or tasks can a client experience intern expect to work on during their internship?

As a Client Experience Intern, you can expect to assist with a variety of tasks aimed at supporting and improving the overall client journey. Typical responsibilities include gathering and analyzing client feedback, helping coordinate meetings or events, preparing client-facing materials, and collaborating with cross-functional teams such as sales, marketing, and customer support. Interns often get hands-on experience in process improvement initiatives and may have opportunities to contribute ideas for enhancing client satisfaction. This role provides valuable insights into customer relationship management and is a great stepping stone for careers in client services or account management.

What are the key skills and qualifications needed to thrive as a client experience intern, and why are they important?

To thrive as a Client Experience Intern, you need strong communication skills, attention to detail, and a background in business, marketing, or a related field. Familiarity with CRM systems, customer feedback tools, and Microsoft Office is typically expected. Exceptional interpersonal skills, a proactive attitude, and the ability to multitask help interns build positive client relationships and support team objectives. These capabilities are crucial for delivering outstanding client service and enhancing overall customer satisfaction in a competitive business environment.

What is the difference between Client Experience Intern vs Customer Service Representative?

AspectClient Experience InternCustomer Service Representative
CredentialsTypically pursuing or recent graduate, some internships may require relevant courseworkHigh school diploma or equivalent, some roles may prefer experience
Work EnvironmentInternship setting, often in office or remote, learning-focusedCustomer-facing roles, call centers, retail, or online support
Industry UsageCommon in corporate, tech, and service industries for entry-level experienceWidespread across retail, telecom, hospitality, and service sectors

The Client Experience Intern role is typically an entry-level internship focused on learning about client interactions and support within a company, often involving training and shadowing. In contrast, a Customer Service Representative is a more established role involving direct customer interaction, problem-solving, and support. While both roles aim to enhance customer satisfaction, the intern position is more educational and developmental, whereas the representative role is operational and service-oriented.

What are the most commonly searched types of Client Experience jobs in Virginia?

The most popular types of Client Experience jobs in Virginia are:

What cities in Virginia are hiring for Client Experience Intern jobs?

Cities in Virginia with the most Client Experience Intern job openings:

Client Experience Intern jobs near you

2027 Intern

Brown Edwards

Roanoke, VA • On-site

$15 - $28/hr

Internship

Re-posted 11 hours ago

Job description

Description
A Top 100 Firm, Brown Edwards provides assurance, tax and business advisory services to a diverse clientele. With a firm-wide staff of approximately 450 professionals, our accounting firm is one of the largest independent CPA firms in the Virginia / West Virginia / Tennessee region. We support individuals and businesses ranging from small companies to large corporations. Our success is directly attributable to an unyielding commitment to excellence in every aspect of our work.
Core Values: Integrity : Community : Respect : Excellence : Transformative
Our internship program allows you to experience real tax and audit engagements while developing firm and industry relationships. This is an opportunity to utilize one's educational background and organizational skills as one serves the firm's dynamic client base. A Tax Intern will assist in the preparation of returns and extensions under the supervision of more experienced Tax professionals. An Audit Intern will assist in problem solving and fact-finding while working side-by-side with more experienced Audit professionals who can provide direction, coaching and learning opportunities during engagements.
What your day looks like:
Tax
  • Scans tax documents into Autoflow.
  • Reviews and validates scanned documents.
  • Prepares basic tax returns.
  • Reconciles general ledger tax accounts.
  • Imports data from client's files to our workpaper files.

Audit
  • Becomes familiar with Brown Edwards' specific audit methodology to assist with various stages of the audit process.
  • Prepares and documents workpapers using firm-specific tools and templates.
  • Reviews the adequacy of client's internal control systems, may document the system for our files, and may perform testing to verify the accuracy of data provided.
  • Imports data such as working trial balance from client's files to our workpaper files.
  • Learns to prepare drafts of client's financial statements.

General
  • Learns to use accounting and tax software.
  • Participates in structured on-the-job training program.
  • Provides assistance to all levels of Associates and Partners.
  • Develops an understanding of internal CPA practices.
  • Develops an understanding of teamwork within a work environment.

What you need for this role:
  • Accounting Major's who intend to begin their careers in public accounting.
  • Sophomore, Junior, or Senior, with at least one section of Intermediate Account completed successfully.
  • 3.0 or higher GPA.
  • Aspiring to obtain the CPA certification.
  • Availability of 15-20 hours per week during Tax season (January- April), 20-40 hours per week during Audit season (May- August).
  • Strong communication, organizational, and critical thinking skills.
  • Intermediate to Advanced Microsoft Office skills.
  • Positive attitude and willingness to learn.
  • Ability to multi-task and work in a fast-paced environment with deadlines.
  • Willingness to travel on occasion, as necessary, especially during Audit season.

Pay Rate:
$15.00-$28.00
Intern Compensation will depend on office location, academic standing, prior internship experience, and other relevant factors.
Brown Edwards provides equal employment to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.

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