Client Engagement Manager Jobs in Virginia (NOW HIRING)

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will lead team members in assessing the potential application of enterprise technology products or services, and offer solutions that meet customer needs.

THE IMPACT YOU WILL MAKE

The Technology Delivery & Product Manager - Single Family Market Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Independently assess customer business needs, processes, and technology workflows to identify adoption opportunities, address obstacles, and support successful delivery of Fannie Mae digital products and programs.

• Present complex topics into clear guidance for lender clients and internal stakeholders, while sharing customer feedback and market insights with product teams to inform future enhancements.

• Use strong knowledge of Fannie Mae solutions to support customer engagement, strategic account planning, and product adoption.

• Build trusted relationships with internal and external stakeholders to drive alignment, collaboration, and measurable adoption outcomes

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

• At least 4 years of experience in customer-facing roles such as sales engineering, solutions consulting, account management, client engagement, business consulting, mortgage technology, financial services, or a related field.

• Experience assessing customer business processes and operational workflows to identify opportunities for technology adoption, process improvement, and business value.

• Ability to translate complex technical concepts into clear, customer-focused guidance for audiences with varying levels of technical expertise.

• Knowledge of mortgage lending, loan origination, underwriting, or digital mortgage technologies, with the ability to discuss technology solutions that improve operational efficiency and customer outcomes.

• Experience building and maintaining trusted relationships with clients and cross-functional stakeholders to drive collaboration, influence decision-making, and support successful product adoption.

• Strong presentation, communication, and consultative problem-solving skills with the ability to facilitate customer discussions, identify business needs, and recommend appropriate solutions.

• Ability to manage multiple customer engagements simultaneously, prioritize competing demands, and work independently in a fast-paced, client-focused environment.

• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Desired Experiences:

• Bachelor’s Degree or Equivalent experience

• Understanding of the residential mortgage lifecycle, including loan origination, underwriting, processing, closing, and post-closing activities, with the ability to articulate how technology solutions improve operational efficiency and the lender experience.

• Familiarity with Fannie Mae's Single-Family products, digital mortgage ecosystem, or validation services.

• Experience with change management, technology implementation, or customer adoption initiatives.

• Experience presenting technology solutions to executive or business stakeholders.

#LI-Hybrid

SFME - Sales Engineer - Lead Associate

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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