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Client Education Jobs in Florida (NOW HIRING)

Banfield

Client Service Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks or until a ... Experience, Education and/or Training * High School Diploma or equivalent preferred. * Must be at ...

Banfield

Client Service Representative

Naples, FL · On-site

$15 - $20.50/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks from the ... Experience, Education and/or Training * High School Diploma or equivalent preferred. * Must be at ...

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Client Education information

What is client education?

Client education refers to the process of providing clients with the information, resources, and training they need to make informed decisions, use products or services effectively, and achieve their goals. This role can involve creating educational materials, conducting training sessions, answering client questions, and ensuring clients fully understand the offerings of a company. Effective client education helps improve customer satisfaction, reduces misunderstandings, and fosters long-term relationships between clients and organizations.

What are the key skills and qualifications needed to thrive in client education, and why are they important?

To thrive in Client Education, you need expertise in your subject area, strong presentation skills, and often a background in education, communications, or the specific industry. Familiarity with learning management systems (LMS), webinar software, and content creation tools like PowerPoint or Canva is typically required. Exceptional communication, patience, and the ability to adapt explanations to diverse audiences are valuable soft skills. These competencies ensure clear knowledge transfer, client satisfaction, and effective learning outcomes.

How does a client education specialist typically collaborate with other departments to enhance client training programs?

Client Education specialists frequently work closely with product, customer success, and sales teams to ensure training materials are accurate and address real client needs. They gather feedback from these teams to update content, align messaging, and tailor training sessions to specific client challenges. Regular cross-functional meetings help specialists stay informed about product updates and client concerns, enabling them to proactively address questions and provide relevant resources. This collaborative approach not only improves client satisfaction but also ensures training programs remain current and impactful.

What is the difference between Client Education vs Customer Support Specialist?

AspectClient EducationCustomer Support Specialist
Required CredentialsRelevant certifications in education, communication, or industry-specific knowledgeCustomer service training, technical knowledge, certifications often in support tools
Work EnvironmentEducational sessions, workshops, online tutorials, one-on-one coachingCall centers, help desks, online chat support, troubleshooting environments
Employer & Industry UsageFinancial services, healthcare, SaaS companies focusing on client onboarding and trainingRetail, tech, telecom, and service industries providing technical or product support

Client Education focuses on teaching clients about products or services through training and educational programs, aiming to empower clients and improve product understanding. Customer Support Specialists primarily assist clients with troubleshooting, resolving issues, and providing technical support. While both roles involve client interaction, Client Education emphasizes proactive learning, whereas Customer Support is reactive, addressing specific problems.

What are popular job titles related to Client Education jobs in Florida?

For Client Education jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Client Education jobs in Florida look for?

The top searched job categories for Client Education jobs in Florida are:

What cities in Florida are hiring for Client Education jobs?

Cities in Florida with the most Client Education job openings:

Client Education jobs near you

Client Relations Manager

NOVO Health Services

Miami Gardens, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
NOVO Health Services is the only "one stop shop" service provider in U.S. currently serving all healthcare-related end markets with both Healthcare Laundry Services as well as Sterilized Reusable Surgical Solutions.
We are currently looking for a Client Relations Manager (CRM), for the St. Louis area. We are looking for someone who is confident in decision making, can act quickly, and has excellent communication skills. If you are ready to make a commitment to measurable performance and continuous improvements, then we want to hear from you!
The successful candidate:
The Client Relations Manager (CRM) will be the first point of customer contact and will build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty and protect company assets.
Essential Functions:
Management of Company Assets:
  • The CRM will assist in maintaining adequate inventory and par levels within assigned accounts and notify customer and plant if there are overages or discrepancies and adjust orders accordingly
  • The CRM will drive and support to retrieve at least 1,500 pounds of linen per quarter from outside sources such as Nursing Homes, Clinics and Competitors
  • The CRM will conduct customer site visits, linen room inventory, scrub inventory, rejects, unit rounding, customer surveys and audits as outlined and part of assigned role responsibility

Responsibilities:
  • The CRM is responsible for maintaining and holding all business in assigned accounts.
  • Ensure that CRM activity is conducted as scheduled daily, weekly, monthly and quarterly, such as linen room and scrub inventory, rejects, audits/studies
  • Participation in client meetings - monthly and quarterly business reviews, linen committee meetings and any other facility specific events
  • Ensure that all data and information is entered into ABS, Linen Master, Sales Force, One Drive and other specific spreadsheets on a timely basis - weekly/monthly
  • Conduct client education - unit rounding/in servicing, Linen Awareness Events, end user education for cost and utilization savings opportunities
  • Ability to analyze reports, create spreadsheets and PowerPoint presentations and conduct meetings to review and present information and data
  • The CRM responds appropriately and timely to client issues, needs and requests and drives the follow up and resolution process
  • CRMs will check their cell phone voicemail and respond back within 4 hours and email several times per day and respond back to clients and internal communications by the end of the day and within 24 hours. Job Description
  • Work collaboratively with Plant Management to ensure effective communication for internal items and resolution of customers issues and concerns
  • Ability and willingness to perform other duties assigned by Management
  • Typical workdays are Monday - Friday but CRM is still responsible to promptly respond to after hour and/or weekend communications as needed

Growth:
  • The CRM has the opportunity to sell additional items to existing customers and opportunity to pass along sales leads to the Sales Team. The CRM will engage the Director of Service and Business Manager on all add on sales.
  • The CRM will assist in new business installation as requested
  • The Director of Service, Business Manager and Senior VP will be notified immediately of any major issues, business at risk or competitive visits within the assigned accounts

Requirements:
  • Must be able to perform essential job functions with or without accommodations
  • Industry experience or prior customer service
  • Ability to work independently and manage time accordingly
  • Proficient skills in Microsoft office - Excel, Word, PowerPoint
  • Excellent communication skills
  • Detail oriented
  • Analytical mindset
  • Positive, outgoing attitude and customer centric approach
  • Ability to travel freely within assigned territory
  • Ability to lift 20-30 pounds, bend, and squat
  • Proper protocol and PPE requirements will be adhered to while at the client facility and within Novo plants/depots

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

Apply