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Client Director Jobs in Ontario (NOW HIRING)

Match Retail

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Overview Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday to Friday Salary: $100,000 to $120,000 We are actively hiring for this position About Match Retail ...

CapRelo

Director of Client Services

Mississauga, ON · On-site +1

Represents the organization as a subject matter expert and client liaison and works to identify and implement additional business development and revenue opportunities. Ensures operational and ...

CapRelo

Director of Client Services

Mississauga, ON · On-site

Represents the organization as a subject matter expert and client liaison and works to identify and implement additional business development and revenue opportunities. Ensures operational and ...

Verto Health

Director, Client Implementations

Toronto, ON · On-site

CA$150K - CA$180K/yr

About the Role As the Director, Client Implementations you will own Verto's client project portfolio and the successful implementation of our solutions across our healthcare clients, from hospitals ...

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Client Director information

See Ontario salary details

$28.5K

$104K

$166K

How much do client director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client director in Ontario is $104,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What is a client director?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How does a client director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What are the key skills and qualifications needed to thrive as a client director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What are the most commonly searched types of Client jobs in Ontario?

The most popular types of Client jobs in Ontario are:

What are popular job titles related to Client Director jobs in Ontario?

For Client Director jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Client Director jobs in Ontario look for?

The top searched job categories for Client Director jobs in Ontario are:

What cities in Ontario are hiring for Client Director jobs?

Cities in Ontario with the most Client Director job openings:

Client Director jobs near you
Infographic showing various Client Director job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $104,015 per year, or $50 per hour.

Director of Client Services

Match Retail

Mississauga, ON • On-site

CA$100K - CA$120K/yr

Full-time

Re-posted 16 days ago

Job description

Overview

Director, Client Services - GTA

Location: Greater Toronto Area (Hybrid)Schedule: Monday to Friday

Salary: $100,000 to $120,000

We are actively hiring for this position 

About Match Retail

Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable results through strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at retail.

About the Role

The Director of Client Services is a senior leadership role responsible for overseeing key client relationships, driving program success, and ensuring exceptional service delivery across multiple programs. This role acts as a strategic partner to clients, internal stakeholders, and field leadership, ensuring alignment between client objectives, execution strategy, and operational delivery.

The ideal candidate is a strong people-leader with deep experience in client management, retail programs, and cross-functional collaboration.

Key Responsibilities

  • Serve as the senior point of contact for assigned client portfolios, building trusted, long-term partnerships
  • Own overall client satisfaction, retention, and growth across programs
  • Lead and mentor Client Services and Account Management teams to ensure consistent, high-quality delivery
  • Translate client objectives into clear execution strategies in collaboration with Sales, Operations, and Field teams
  • Oversee program planning, launches, optimization, and performance against KPIs
  • Proactively identify risks, challenges, and opportunities, drive solutions and continuous improvement
  • Partner with internal teams on forecasting, budgeting, resourcing, and scalability of programs
  • Prepare and present executive-level business reviews, insights, and recommendations to clients
  • Support new business growth through client expansion, upselling, and strategic initiatives

Qualifications & Experience

  • 5+ years of experience in client services within retail, CPG, or sales execution
  • Proven experience leading and developing high-performing teams
  • Strong understanding of retail environments, field execution, and national programs
  • Demonstrated ability to manage complex, multi-client portfolios
  • Excellent communication, presentation, and stakeholder management skills
  • Highly organized, strategic, and solutions-oriented mindset.
  • Comfortable working in a fast-paced, evolving environment
  • Willingness to travel, as required to support clients and teams

Why Join Match Retail?

  • Senior leadership role with high impact and visibility
  • Opportunity to work with leading national and global brands
  • Collaborative, performance-driven culture
  • Competitive compensation and benefits
  • Career growth and professional development opportunities

Interview Process

Our recruitment process is structured and transparent, with candidates assessed consistently against role-related criteria.

Step 1: Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.Step 3: Selected candidates attend an in-person or virtual interview with the Hiring Manager and relevant team members.Step 4: Final candidates participate in an in-person or virtual interview with the client.

 

AI Disclosure

We use AI-assisted tools to help screen resumes for key skills and minimum requirements relevant to the role. All results are reviewed by our hiring team to ensure thoughtful and balanced decision making.

Match Retail is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all.

Employment Type: FULL_TIME

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