Client Delivery Director Jobs in Arizona (NOW HIRING)

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M. 

The Team

The Healthcare Industry Group, a subsidiary of A&M, leads transformational change in healthcare. As established leaders and trusted advisors, we deliver results for healthcare executives, boards, private equity firms, investors, law firms, and government agencies. Our team brings diverse perspectives and experiences to assist clients with enhancing financial and operational performance, accelerating strategic growth, and optimizing value throughout the investment lifecycle.

We provide specialized services in interim management, restructuring, revenue cycle management, M&A, compliance, digital technology, and analytics. Our professionals collaborate with a wide range of organizations, including health systems, physician groups, medical schools, behavioral health institutes, managed care organizations, healthcare investors, medical device companies, and suppliers, as well as vision centers, dental practices, and laboratories.

How you will contribute

As a Director you will be leading a team and acting as the main conduit between healthcare clients and our team on a range of complex assignments. You will manage projects by overseeing interview activities, the gathering of relevant data, developing goals and deadlines, reviewing work product of junior staff, and communicating with clients directly. Depending on the client project the responsibilities of a Director may typically include:

• Establishing and maintaining trusted relationships with client stakeholders through clear communication and thoughtful partnership.
• Assessing how clients are approaching their businesses. Engaging in c-suite and board-level conversations regarding the challenges facing them and strategic initiatives for solving them.
• Build, review, and present financial models (e.g., 13‑week cash flow forecasts, pro‑forma analyses, three‑statement models) and operational models to support client decision‑making.
• Swiftly assessing business needs and designing and implementing measurable solutions that span all aspects of operations.
• Communicating regularly with clients and project team members, escalating any matters that require additional attention and consideration from engagement leadership.
• Providing strategic guidance to manage a client through crisis, helping to identify solutions.
• Collaborating and aligning with representatives from other service lines.
• Effectively owning client project plans and engagements, including defining, prioritizing, and sequencing work to meet deadlines and manage on time deliverables.
• Leading and managing performance of project teams, including assigning and delegating project responsibilities and providing ongoing coaching and constructive feedback. Mentoring and developing junior staff.
• Improving client tracking tools and developing KPIs and metrics to identify and quantify operational performance improvement opportunities.
• Redesigning and implementing leading practice workflows, addressing deficits in quality, and driving operational and financial outcomes across different levels of healthcare organizations.

• Knowledge of engagement economics and overall project delivery, budgeting, and timely billing & collections including managing the implementation risk and profitability for smaller scale projects. Identifying and managing potential risk to client delivery.

• Developing and delivering high-quality work products, utilizing both qualitative and quantitative data, including cash waterfalls, payment velocity, cost-to-collect, and others.
• Utilizing experience and expertise in an interim leadership role and/or being the lead on executing an engagement while managing client relationships.
• Developing transition and hand‑off plans to help ensure improvements are sustained following project completion.
• Building relationships with clients and seeking opportunities to expand the scope of business while generating leads. Acting as an integral member of sales team developing significant portions of proposal and pitch documents.

Revenue cycle projects may include, but are not limited to: due diligences, performance assessments, enterprise performance improvement, full-scale implementations, and interim management for a broad range of healthcare providers and supporting services companies.

We are seeking someone to join our team with an entrepreneurial and collaborative mindset who will manage ambiguity and thrive in a fast-paced environment. As a Director you will have the opportunity to develop a team environment where you and your team members embrace a commitment to quality work and continuous improvement. You will use your judgment to assign and delegate project responsibilities while balancing the need for efficiency and providing on-the-job training opportunities to further develop staff skillsets.

We are not your typical consulting firm. We are entrepreneurial, action oriented and results driven professionals who take a hands-on approach to solving our clients’ problems and helping them drive value and growth. We are nimble, resourceful, proactive, can pivot to adapt quickly, when needed, and develop plans that drive real results. You will be part of a team that is passionate about delivering transformational change and making an impact in the healthcare industry.

Qualifications

• A minimum of ten (10) years of prior work experience in healthcare, consulting or healthcare industry such as revenue cycle, hospital, accounting, audit, private equity, or healthcare operations with a healthcare focus.
• BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA.
• Prior experience with revenue cycle in a hospital or larger health system. Experience working with private equity on operational due diligence and performance improvement a plus.
• Experience with healthcare revenue cycle issues and solutions for improvement related to increasing collections, reducing DSOs, increasing efficiencies and detailed knowledge of government and third party payors.
• End to end expertise in Revenue Cycle systems, operations, regulations, and industry best practices. Experience with workflow redesign and system implementation.
• Ability to identify key operational performance drivers and flexibility to support clients with a broad array of issues.
• Foundational understanding of healthcare financial statements and core Revenue Cycle drivers that impact financial performance
• Advanced Microsoft Excel, PowerPoint, and Word skills are required; experience with Tableau, SQL, SPSS, Power BI, Action O-I benchmarking, MGMA survey data are preferred.
• Experience with managing client engagements, deliverables and workstreams while mentoring junior staff.
• Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel. Effective management of Private Equity sponsors and / or client sponsors at the C-Suite level.
• Willingness and ability to travel as required.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs.

The salary range is $165,000 - $180,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.