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Client Customer Manager Jobs in Washington (NOW HIRING)

Aristotle

Client Relations Manager

Washington, DC · On-site

$60K - $72K/yr

The Client Relations Manager will serve as the primary point of contact and the overall ... Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase ...

Workstream

Client Relations Manager

Sterling, VA · On-site

... Relations Manager where your motivation meets opportunity. Qualifications: * High level of ... Customer Service Experience required; understand how to create a great experience with the client

LifeWorx

Client Relationship Manager

Arlington, VA · On-site

$120K - $150K/yr

Sales Administration & CRM Management: Maintain accurate client records, service requests, sales activities, and follow-up communication within our CRM and internal systems. * Collaboration ...

Eagle Harbor LLC

Project Manager (4720)

Bethesda, MD · On-site

$130K/yr

This individual's past experience must contain a significant amount of client customer service. * The Project Manager must have demonstrated ability to manage a regulatory document and records ...

GDIT

Client Services Manager

Washington, DC

Customer Service, Service Level Agreement (SLA), ServiceNow Platform Certifications: None Experience: 9 + years of related experience US Citizenship Required: Yes The Client Services Manager is ...

AEG

Manager, Client Retention

Washington, DC · On-site

$63K - $77K/yr

This role is accountable for maximizing member retention, increasing customer lifetime value, and driving incremental revenue through upgrades, cross-sells, and renewals. The Manager, Client ...

Allied Universal

Client Manager - Full Time

Herndon, VA · On-site

... customers we serve. Allied Universal is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Allied Universal

Client Manager - Full Time

Herndon, VA · On-site

... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Allied Universal

Client Manager - Full Time

Herndon, VA · On-site

... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Dresner Group

Client Services Manager

Columbia, MD · On-site

... superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania ... management, and other CST's informed. Job Responsibilities oManage the Client Support team ...

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Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Washington are hiring for Client Customer Manager jobs?

Cities in Washington with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Relations Manager

Washington, DC • On-site

Aristotle
See more jobs at Aristotleexternal

$60K - $72K/yr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients.
Responsibilities
  • Serve as the primary point of contact and overall relationship manager for assigned customers.
  • Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary.
  • Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs.
  • Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals.
  • Write newsletters, calls to action, or web content for clients as needed.
  • Serve as the project manager for the setup and launch of the client's PAC and/or advocacy software suite.
  • Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives.
  • Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications.
  • Document custom technical product requirements originating from clients and test those custom features once deployed by the development team.
  • Identify and pursue upsell opportunities.
  • Attend events and conferences as a representative of the company and the department.

Salary Range: $60k-$72k per year
Requirements
  • BA/BS in political science, communications, business, international affairs or related field preferred.
  • 2-5 years of relevant work experience.
  • Proven track record in the area of customer relationship management.
  • Professional and interpersonal skills required to develop and foster positive relationships.
  • Project management proficiency.
  • Technical proficiency in the areas of web based applications.
  • Basic HTML knowledge.
  • Outstanding communication skills (both verbal and written).
  • Excellent analytical and organizational skills.
  • Strong problem solving skills.
  • Ability to research issues quickly and thoroughly and develop succinct messaging based on research.
  • Ability to work independently and with minimal supervision, as well as a part of a team.
  • Proficiency in Microsoft software suite and tools.
  • General knowledge of the legislative process and interest in politics.

Benefits
All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

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