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Client Customer Manager Jobs in Washington (NOW HIRING)

Air Sea Packing Group

Client Manager

Landover, MD · On-site

$50 - $55/hr

The ideal candidate must understand exceptional customer service and must have a track-record ... As a Client Manager, you'll foster relationships with clients to fully understand their priorities ...

Allied Universal

Client Manager

Arlington, VA

$84K/yr

... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Allied Universal

Client Manager

Arlington, VA · On-site

$84K/yr

... customers we serve. Allied Universal is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Allied Universal

Client Manager

Arlington, VA · On-site

$84K/yr

... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Allied Universal

Client Manager

Washington, DC · On-site

$90/hr

... customers we serve. Allied Universal is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Gallagher

Client Manager

Rockville, MD · On-site

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

Allied Universal

Client Manager

Washington, DC · On-site

$90/hr

... customers we serve. Allied Universal ® is hiring a Client Manager. As a Client Manager, you will ... build long term meaningful client relationships and lead our front-line employees that deliver our ...

Ra

Customer Analytic Manager

Arlington, VA · On-site

Company Description About Client: They help in transforming the leading organizations and ... Customer Analytics Manager Job Location: Anywhere in USA, Arlington, VA, USA Job Level: Senior ...

Ra

Customer Analytic Manager

Washington, DC · On-site

Company Description About Client: They help in transforming the leading organizations and ... Customer Analytics Manager Job Location: Anywhere in USA, Washington DC, United States Job Level:

Jobtailor

Business Manager

Sterling, VA · On-site

Maintain client/customer information including costing, distribution, and KPIs * Review market ... Manage personal skill and career development plan * Develop expertise in client proprietary systems ...

Exiger

Implementation Manager

Mclean, VA · Hybrid

You have strong client/customer management skills * You have excellent presentation and facilitation skills * You demonstrated strength in issue management and customer relationship skills What You ...

Acosta

Manager Business ADW

Sterling, VA · On-site

$79K - $99K/yr

Maintain all client/customer specific information, including but not limited to costing ... Pro-actively manage personal skill and career development plan. * May be required to achieve client ...

Acosta

Manager Business ADW

Sterling, VA · On-site

Maintain all client/customer specific information, including but not limited to costing ... Pro-actively manage personal skill and career development plan. * May be required to achieve client ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Washington

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Washington are hiring for Client Customer Manager jobs?

Cities in Washington with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Manager

Landover, MD • On-site

Air Sea Packing Group
See more jobs at Air Sea Packing Groupexternal

$50 - $55/hr

Full-time

Re-posted 15 days ago

Job description

If you’re looking to grow in the world of art, furniture and fine art logistics and you have a passion for it, then we may have the perfect role for you!
We are seeking a talented and driven Client Manager to join our organization. The ideal candidate will be a dynamic professional with flawless attention to detail, excellent communication, and project management skills along with the ability to provide world-class service to our exclusive clientele. The ideal candidate must understand exceptional customer service and must have a track-record exuding such understanding.
The role is ideal for those who have a passion for engaging and listening to clients to understand their needs, life events and logistics aspirations. As a Client Manager, you’ll foster relationships with clients to fully understand their priorities, identify and recommend solutions to help clients achieve their goals. You will coordinate internal and external resources across teams and within our Customer Relationship Management system. Additionally managing projects and providing guidance to other members of the Client Services team for all aspects of the job from; International shipping compliance and regulations; planning and pricing through execution; ensuring successful delivery of services, as well as ensuring client services engagements/activities are logged via CRM, where applicable.
Required skills:
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborates effectively to get things done, building, and nurturing strong relationships.
  • Displays passion, commitment and drive to deliver an experience that clients value.
  • Is confident in identifying solutions for new and existing clients based on their needs.
  • Is comfortable in your ability to actively contact clients by phone.
  • Communicates effectively and confidently and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients’ needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Efficiently manage your time and capacity.

Duties & Responsibilities:
  • Create/generate all project documentation and work with internal departments and external vendors to execute service requests while ensuring timely and successful completion of projects.
  • Coordinate the delivery/pick-up of customer property in collaboration with Specialists, Customer Service and Warehouse personnel using vendors, common carriers and local delivery.
  • Utilize a consultative approach to develop an estimate addressing the client’s business needs.
  • Ensure estimates, work orders, and invoices are clear and accurate and that they capture all services provided in chronological order.
  • Create and review invoices for accuracy and ensure invoices are approved in a timely manner.
  • Develop relationships with shipping vendors. Obtain and compare quotes from several vendors and compare them with the cost of in-house resources.
  • Troubleshoot problematic shipments and research missing inventory.
  • Review and approve all freight invoices.
  • Assist with commercial invoices for exports and imports.
  • Monitor e-mail communication and respond accordingly and timely.
  • Provide general customer service including answering phones and directing clients and calls.

Desired experience:
  • Experience coordinating major domestic and international consolidations including courier supervision.
  • Experience managing complex and large-scale projects within a premium market (planning, pricing, execution, and follow-up) to ensure the client receives an exceptional service experience.
  • Experience contributing to the client services culture within an organization.
  • Must have a minimum of 2 years in project management or international shipping coordination role.
  • Must have a minimum of four years of experience in logistics, transportation, or distribution.
  • Must be extremely detail-oriented and respect time management principles with the ability to multi-task and provide world-class customer service while handling high volumes at a fast pace.
  • Must be a team player with proven problem-solving and decision-making skills; strong communication skills, both oral and written, are essential.
  • Exceptional diligence and attention to detail as well as resourceful.
  • Must be a strategic thinker.
  • Must be proficient with Microsoft Office, especially Outlook, Excel knowledge a plus.
  • Must be able to lift and carry up to 25 lbs.
  • Must have a strong work ethic with the ability to work independently.

Job Type: Full-time
Salary Range: $50,000.00 - $55,000.00 per year Negotiable DOE
Check us out : https://airseapacking.com/
AirSea Packing Group, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty status as a covered veteran, military status or any other basis prohibited by applicable federal, state and local laws (“Protected Characteristics”). Air-Sea complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.