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Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Ohio are hiring for Client Customer Manager jobs?

Cities in Ohio with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Position Details: Client Partner-Customer Relationship Management

Columbus, OH • On-site

TEPHRA
Recruiting and Staffing Services • 11 - 50 employees
Learn more about TEPHRAexternal

$151K - $204K/yr

Other

Re-posted yesterday

Job description

Senior Client Partner – Utilities NA

The Senior Client Partner – Utilities NA is a strategic leader responsible for managing key client relationships across the North American utilities landscape. This role focuses on driving business growth, ensuring delivery excellence, and aligning enterprise capabilities with client transformation goals in areas such as grid modernization, digital customer experience, and regulatory compliance.

Client Relationship Management: Building and maintaining strong relationships with clients (CXOs and his repartees), acting as a point of contact, and addressing their needs. Business Development: Identifying and pursuing new business opportunities within existing client accounts, as well as prospecting for new clients. Account Planning: Developing and executing account plans that outline strategies for growth, risk mitigation, and client engagement. Solution Delivery: Collaborating with delivery teams to ensure successful implementation of services and solutions, meeting client expectations. Client Satisfaction: Monitoring client outcomes, addressing concerns, and ensuring ongoing satisfaction. Thought Leadership, Automation and Innovation: Providing insights and thought leadership to clients on industry trends and best practices. Collaboration: Working effectively with cross-functional teams, including sales, marketing, and delivery, to achieve common goals. Revenue Generation and continuous growth: Driving revenue growth through new business development and account expansion. Develop and assess account strategies to meet revenue targets Training and Development: Providing training to clients and internal teams on new products or services. Industry Experience & Problem Solving: Understanding of Utility Business Industry. Proactively identifying and resolving issues or challenges that may arise.

Key Responsibilities:

  • Client Engagement & Relationship Management: Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and program heads. Lead strategic account planning and executive-level governance. Foster long-term partnerships by aligning delivery outcomes with client business priorities.
  • Business Development & Growth: Identify and pursue growth opportunities within existing accounts. Drive consultative selling across digital, cloud, and infrastructure services. Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.
  • Delivery Oversight: Ensure successful delivery of services across application, infrastructure, and transformation programs. Monitor KPIs, SLAs, and client satisfaction metrics. Lead risk management and escalation resolution.
  • Strategic Leadership: Develop and execute account plans aligned with North American utility trends and regulatory frameworks. Influence internal stakeholders to mobilize resources and prioritize client needs. Mentor client-facing teams and contribute to talent development.

Qualifications:

  • Bachelor's degree in engineering, Business, or related field (MBA preferred).
  • 16+ years of experience in client-facing roles, including 7+ years in senior consulting or account leadership.
  • Proven track record managing multi-million-dollar utility accounts in North America.
  • Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation.
  • Strong communication, negotiation, and stakeholder management skills.

Other Skills:

  • Deep understanding of Customer Information System (CIS), Work and Asset Management, AMI, DERMS, OMS, and utility analytics platforms.
  • Familiarity with cloud migration, cybersecurity, and ESG initiatives.
  • Understanding the impact and implementation of GenAI in Utilities.
  • Ability to navigate complex matrix organizations and influence cross-functional teams.

Salary Range: $151,504 - $204,955 a year

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About Tephra

Sourced by ZipRecruiter

Tephra is an esteemed company based in Woodbridge, NJ, US, well-regarded within the realm of IT consulting and technology services. By perusing through its official website, tephra.com, one discerns that Tephra has carved out a unique niche since its inception, bridging the gap between complex technical problems and corresponding business solutions. The firm has been dedicated to supporting its clients’ needs by developing and implementing comprehensive strategies, tailored solutions, and superior customer service. Operating within IT consulting, it provides services for several sectors including Banking & Financial Services, Telecom, Healthcare, Pharmaceuticals, Consumer Products, Energy, and Utilities, among others. Tephra's mission revolves around one core principle – reliability. They strive for client satisfaction by maintaining high service standards and employing a pool of talented and dedicated professionals.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

NJ, US

Year founded

1999

Social media

Twitter

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