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Client Customer Manager Jobs in Ohio (NOW HIRING)

Gallagher

Client Manager

Dublin, OH · On-site

As a Client Manager, you'll be at the heart of our mission to provide exceptional service and innovative insurance solutions. You'll work closely with clients, ensuring their satisfaction and helping ...

Ra

Customer Analytic Manager

Cleveland, OH

Company Description About Client: They help in transforming the leading organizations and ... Customer Analytics Manager Job Location: Anywhere in USA, Cleveland, OH, USA Job Level: Senior ...

Ra

Customer Analytic Manager

Columbus, OH

Company Description About Client: They help in transforming the leading organizations and ... Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Columbus, OH, USA Job Level:

Ra

Customer Analytic Manager

Cincinnati, OH

Company Description About Client: They help in transforming the leading organizations and ... Customer Analytics Manager Job Location: Anywhere in USA, Cincinnati, OH, USA Job Level: Senior ...

On Shelf Marketing Group - Cincinnati

Be Seen First

Customer Service Administrator

West Chester, OH · On-site

$37K - $44K/yr

The Customer Service Administrator is responsible for managing customer service activities in alignment with OSMG, client, and Kroger policies. This role communicates with internal and external ...

Recor Group

Business Manager

Cincinnati, OH · On-site

Essential Functions Client & Customer Management: * Responsible to meet or exceed budgeted sales, margin and profit plan in assigned accounts * Assist in the development of key clients plans to ...

Recor Group

Business Manager

Cincinnati, OH · On-site +1

Essential Functions Client & Customer Management: * Responsible to meet or exceed budgeted sales, margin and profit plan in assigned accounts * Assist in the development of key clients plans to ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Ohio

Client Customer Manager information

How does a Client Customer Manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is client manager a good job?

A client manager is responsible for maintaining relationships with clients, ensuring their needs are met, and supporting business growth. The role often requires strong communication, problem-solving skills, and industry knowledge, with opportunities for advancement and performance-based compensation. It can be a rewarding career for those who enjoy client interaction and strategic planning.

What does a customer manager do?

A client customer manager oversees relationships with clients to ensure their needs are met, address concerns, and promote customer satisfaction. They often coordinate with sales, support, and account teams, using communication and problem-solving skills to maintain long-term partnerships.

What are the key skills and qualifications needed to thrive as a Client Customer Manager, and why are they important?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What does a Client Customer Manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are popular job titles related to Client Customer Manager jobs in Ohio? For Client Customer Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Customer Manager jobs in Ohio look for? The top searched job categories for Client Customer Manager jobs in Ohio are:
What cities in Ohio are hiring for Client Customer Manager jobs? Cities in Ohio with the most Client Customer Manager job openings:
Client Customer Manager jobs near you
Client Manager

Client Manager

Gallagher

Dublin, OH • On-site

Full-time

Posted 12 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

197th of 298 rated insurance

Job description

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 

Overview

At Gallagher, we believe in building lasting relationships and delivering tailored solutions to meet our clients' needs. As a Client Manager, you'll be at the heart of our mission to provide exceptional service and innovative insurance solutions. You'll work closely with clients, ensuring their satisfaction and helping them navigate their risk management strategies.A


How you'll make an impact

In this role, you'll be the trusted advisor for a group of clients, managing their accounts and ensuring their needs are met. You'll collaborate with our production team to lead renewal processes, delivering timely and high-quality solutions. By cultivating strong relationships with clients and their representatives, you'll secure existing business and identify opportunities to expand services. Your work will directly contribute to client retention, satisfaction, and Gallagher's reputation for excellence.

Here’s what you’ll bring to the role:

  • A bachelor's degree with 3+ years of client service or claims management experience, or a high school diploma/GED with 8+ years of relevant experience.
  • A producer's license and proficiency in Microsoft Office.
  • The ability to travel up to 25% of the time.
  • A knack for explaining complex issues simply, whether over the phone or in presentations.
  • Comfort with balancing multiple priorities and working independently.

About You
Required:
    • Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
    • Producer's License
    • Ability to travel up to 25% of the time
    • Proficiency in Microsoft Office
    • Appropriate licensing as required
 

Preferred:

    • Previous insurance knowledge and experience managing client relationships
    • Solid financial acumen
 

Behaviors:

    • Proficient in using technology as a tool to maximize productivity and quality
    • Strong written and verbal communication skills
    • Comfortably engages others in consultative discussion
    • Effectively manages/balances multiple and sometimes competing priorities
    • Works in a self-directed manner

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:
Required:
    • Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
    • Producer's License
    • Ability to travel up to 25% of the time
    • Proficiency in Microsoft Office
    • Appropriate licensing as required
 

Preferred:

    • Previous insurance knowledge and experience managing client relationships
    • Solid financial acumen
 

Behaviors:

    • Proficient in using technology as a tool to maximize productivity and quality
    • Strong written and verbal communication skills
    • Comfortably engages others in consultative discussion
    • Effectively manages/balances multiple and sometimes competing priorities
    • Works in a self-directed manner
Education:UNAVAILABLEEmployment Type: FULL_TIME

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