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Client Customer Manager Jobs in Massachusetts (NOW HIRING)

Smithers Group

Client Account Manager

Wareham, MA

$65K - $85K/yr

Job Summary The Client Account Manager is responsible for converting qualified business ... Position the company's services and solutions to address customer challenges and business ...

FBinsure,LLC

Client Service Manager

Taunton, MA · On-site

$40K - $48K/yr

As a CSM you will help customers navigate through the loud and sometimes confusing world of ... The Client Service Manager will be encouraged to obtain his/her broker's license, pursue ...

FBinsure,LLC

Client Service Manager

Taunton, MA

$40K - $48K/yr

As a CSM you will help customers navigate through the loud and sometimes confusing world of ... The Client Service Manager will be encouraged to obtain his/her broker's license, pursue ...

Gallagher

Client Service Manager

Westborough, MA

... customer service, ensuring trust and satisfaction * Help your team address client risk management ... needs through consultative conversations and personalized strategies * Mentor team members by ...

Gallagher

Client Service Manager

Westborough, MA · On-site

$63K - $106K/yr

... customer service, ensuring trust and satisfaction * Help your team address client risk management ... needs through consultative conversations and personalized strategies * Mentor team members by ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Massachusetts

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Massachusetts are hiring for Client Customer Manager jobs?

Cities in Massachusetts with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Account Manager

Smithers Group

Wareham, MA

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Smithers Environmental Risk Sciences division is seeking applicants for a full-time Client Account Manager at our Wareham, MA location.

Job Summary

The Client Account Manager is responsible for converting qualified business opportunities into contracted revenue by leading the sales process from opportunity qualification through contract execution. This role owns the active pursuit of opportunities, develops compelling proposals, negotiates commercial terms, and closes new business. The Client Account Manager serves as the primary point of contact throughout the sales cycle, collaborating closely with Operations, Technical Experts, Finance, and Legal to deliver solutions that meet client needs while achieving company growth objectives.

Success in this role is measured by consistently winning new business, achieving win and revenue targets, maintaining a healthy sales pipeline, and providing an exceptional customer experience throughout the buying journey.

Key Responsibilities:

Sales Execution

  • Own the sales process for qualified opportunities from handoff through contract execution.
  • Develop and execute opportunity-specific sales strategies to maximize win rates.
  • Build strong relationships with prospective clients and key decision-makers.
  • Lead discovery meetings to understand customer needs, priorities, timelines, and decision criteria.
  • Position the company's services and solutions to address customer challenges and business objectives.
  • Coordinate internal resources to develop customized proposals, pricing, and technical solutions.
  • Prepare and deliver persuasive presentations, proposals, and business reviews.
  • Negotiate pricing, terms, and contracts while balancing customer satisfaction and company profitability.
  • Close new business opportunities that achieve revenue objectives.

 Opportunity Management

  • Maintain an accurate sales pipeline and forecast within the CRM.
  • Prioritize opportunities based on strategic value, probability of close, and revenue potential.
  • Identify risks to closing opportunities and develop mitigation strategies.
  • Ensure timely follow-up and consistent communication throughout the sales process.

Cross-Functional Collaboration

  • Partner with Business Development to ensure seamless transition of qualified opportunities.
  • Collaborate with Technical Subject Matter Experts to develop accurate, competitive solutions.
  • Work closely with Operations to ensure proposed solutions are operationally feasible.
  • Coordinate with Finance and Legal during contract review and negotiations.
  • Support successful customer onboarding through effective transition to implementation and account management teams.

 Customer Relationship Management

  • Establish trusted advisor relationships with prospective clients.
  • Understand customer business goals and identify opportunities for long-term partnerships.
  • Represent the company professionally at customer meetings, industry conferences, and networking events.
  • Gather market intelligence and customer feedback to support future growth strategies.

 Performance & Reporting

  • Achieve individual sales activity goals and regional/global revenue goals.
  • Maintain accurate CRM records, forecasts, and sales reports.
  • Monitor key performance metrics including conversion rates, proposal success, sales cycle length, and customer acquisition.
  • Continuously improve sales effectiveness through coaching, training, and market knowledge.

Qualifications  

  • Experience using CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar) or ability to learn quickly.
  • Experience selling scientific, laboratory, technical, or professional services is preferred.
  • Experience working in a life sciences or environmental sciences laboratory preferred.
  • Ability to work in a fast-paced environment.
  • Ability to manage multiple priorities simultaneously.

Smithers offers a comprehensive and competitive benefits program designed to support employees’ health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; health reimbursement and flexible spending accounts; wellness programs and health advocacy services; life, accidental death and dismemberment, and disability insurance; employee assistance and legal plans; pet insurance; participation in the Company’s retirement plan; and paid time off.

The salary range for this role is $65,000 - $85,000 gross pay per year, based on relevant experience, skills, and qualifications.

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