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Client Customer Manager Jobs in Massachusetts (NOW HIRING)

SLT

Client Services Team - Back Bay

Boston, MA · On-site

Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...

Trans.eu

Client Partner - Retail

Framingham, MA · On-site

Client Partner - Retail Location: Framingham, MA The Client Partner is expected to manage a set of ... The role will require excellent relationship building to manage customer expectations and drive ...

Curinos Inc

Client Value Manager

Waltham, MA · On-site

$110K - $140K/yr

The result: confident decisions, stronger customer relationships, and lasting, profitable growth ... By collaborating across Client Management, Client Success, Technical Success, Product, Advisory ...

Meta

Client Solutions Manager

Boston, MA

The Client Solutions Manager for Meta's Global Business Group is a strategic client partner who drives solutions who puts our customers at the core of e.

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Analyze account health, renewal forecasts, customer feedback, and profitability trends to identify ...

GardaWorld

Client Services Manager

Boston, MA · On-site

$70K/yr

As a Security Client Services Manager, you'll be the trusted link between our clients and our ... customer satisfaction * Participate in the recruitment, selection, orientation, training, and ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Analyze account health, renewal forecasts, customer feedback, and profitability trends to identify ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Analyze account health, renewal forecasts, customer feedback, and profitability trends to identify ...

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Showing results 21-40

All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Massachusetts

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Massachusetts are hiring for Client Customer Manager jobs?

Cities in Massachusetts with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Services Team - Back Bay

SLT

Boston, MA • On-site

Part-time

Re-posted 10 days ago

Job description

CLIENT SERVICES TEAM - Boston (Back Bay)

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt


KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner
  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients
  • Share pricing and class information with prospective clients
  • Deliver Megaformer machine demos to new clients
  • Complete studio tours with new clients
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Ensure complete knowledge of Mariana Tek system
  • Assist Management with day-to-day operations of the studio
  • Ensure prompt response to studio emails; notify Studio Manager if needed
  • Understand SLT product knowledge, policies and procedures for retail operations
  • Complete basic Megaformer machine maintenance
  • Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
  • Assist in retail inventory at the end of the month
  • Complete opening and/or closing checklists
  • Perform other studio duties as needed


QUALIFICATIONS

  • Mariana Tek software experience a plus
  • Leadership experience a plus
  • Must have superior customer service skills
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized
  • Ability to work independently as well as on a team
  • Should have a strong ability to communicate clearly with team members, clients and senior management
  • Must be able to move and/or lift heavy items, up to 50 lbs.
    • Available weekdays 6AM-1PM, weekdays 4PM-8:30PM and/or weekends 8AM-3PM


      SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

      Apply