Perform customer service tasks including; process policy changes, answer billing inquires and ... Work with management to continually improve our customer service offering through unique value ...
Perform customer service tasks including; process policy changes, answer billing inquires and ... Work with management to continually improve our customer service offering through unique value ...
Perform customer service tasks including; process policy changes, answer billing inquires and ... Work with management to continually improve our customer service offering through unique value ...
Perform customer service tasks including; process policy changes, answer billing inquires and ... Work with management to continually improve our customer service offering through unique value ...
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
The Client Manager on the Select Team (smaller, independent and family businesses ) is responsible ... Coordinates customer service with the Client Executive (producer) * Prepares accurate policy ...
The Client Manager on the Select Team (smaller, independent and family businesses ) is responsible ... Coordinates customer service with the Client Executive (producer) * Prepares accurate policy ...
The Client Manager on the Select Team (smaller, independent and family businesses ) is responsible ... Coordinates customer service with the Client Executive (producer) * Prepares accurate policy ...
The Client Manager on the Select Team (smaller, independent and family businesses ) is responsible ... Coordinates customer service with the Client Executive (producer) * Prepares accurate policy ...
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Customer Manager
Marlborough, MA · On-site
Our sales and digital teams build lasting relationships, ensuring our client brands get the space ... customers. * Trade Marketing : Manage manufacturers' trade marketing funds, process direct ...
Customer Manager
Marlborough, MA · On-site
Our sales and digital teams build lasting relationships, ensuring our client brands get the space ... customers. * Trade Marketing : Manage manufacturers' trade marketing funds, process direct ...
Customer Manager
Marlborough, MA · On-site
$57K - $71K/yr
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Customer Manager
Marlborough, MA · On-site
$57K - $71K/yr
Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...
Client Manager
Boston, MA · On-site
Manage a client base inclusive of the firm's largest and most complex strategic clients ... Develop and utilize relationships with key business stakeholders at Customers to obtain visibility ...
Client Manager
Boston, MA · On-site
Manage a client base inclusive of the firm's largest and most complex strategic clients ... Develop and utilize relationships with key business stakeholders at Customers to obtain visibility ...
Client Manager
Boston, MA · On-site
Manage a client base inclusive of the firm's largest and most complex strategic clients ... Develop and utilize relationships with key business stakeholders at Customers to obtain visibility ...
Client Manager
Boston, MA · On-site
Manage a client base inclusive of the firm's largest and most complex strategic clients ... Develop and utilize relationships with key business stakeholders at Customers to obtain visibility ...
Client Manager
Boston, MA · On-site
Client Manager Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an ...
Client Manager
Boston, MA · On-site
Client Manager Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an ...
Client Manager
Boston, MA · On-site
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
Client Manager
Boston, MA · On-site
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
Client Manager
Boston, MA · On-site
$103K - $127K/yr
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
New
Client Manager
Boston, MA · On-site
$103K - $127K/yr
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
New
Client Manager
Boston, MA · On-site
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
Client Manager
Boston, MA · On-site
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
Client Manager
Boston, MA · On-site
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
Client Manager
Boston, MA · On-site
Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...
Client Manager
Woburn, MA · On-site
$120K/yr
Accounting, Client Accounting Employee Type: FT Exempt Required Degree: 4 Year Degree Minimum Experience: 5 Years Contact Information Name: Sharon Dineen Phone: 7819380045 Email: sdineen ...
Client Manager
Woburn, MA · On-site
$120K/yr
Accounting, Client Accounting Employee Type: FT Exempt Required Degree: 4 Year Degree Minimum Experience: 5 Years Contact Information Name: Sharon Dineen Phone: 7819380045 Email: sdineen ...
Studio Manager Employment Status: Part Time/Non-Exempt Key Responsibilities * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...
Studio Manager Employment Status: Part Time/Non-Exempt Key Responsibilities * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...
Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...
Quick apply
Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...
Company Description About Client: They help in transforming the leading organizations and ... Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Boston, MA, USA Job Level:
Company Description About Client: They help in transforming the leading organizations and ... Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Boston, MA, USA Job Level:
Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...
Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the highest level of client/customer service and ...
Client Customer Manager information
What does a client customer manager do?
A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are the key skills and qualifications needed to thrive as a client customer manager?
To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.
How does a client customer manager typically collaborate with other departments to ensure client satisfaction?
As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.
What is the difference between Client Customer Manager vs Customer Service Representative?
| Aspect | Client Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Relevant experience, sometimes certifications in customer relationship management | High school diploma or equivalent, on-the-job training |
| Work Environment | Office setting, client meetings, account management | Call centers, retail, online support |
| Employer & Industry | Businesses across industries, especially B2B sectors | Retail, telecom, hospitality, service industries |
| Search & Comparison Intent | Understanding account management roles, client relations | Customer support, issue resolution |
The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.
Is a client customer manager a good job?
A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.
What are the duties of a client customer manager?
A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.
What cities in Massachusetts are hiring for Client Customer Manager jobs?
Cities in Massachusetts with the most Client Customer Manager job openings:
Full-time
Re-posted 5 days ago
Job description
Summary:
The Private Client Group, Personal Lines Client Manager works closely with other members of the Private Client Group to deliver an outstanding customer service experience to our affluent customer base. In addition to working with our clients and their advisors on day to day service needs, the PCG Client Manager will be responsible for coordinating the renewal process, organizing client review meetings and negotiating renewals with our carrier partners. This is an outstanding opportunity for an enthusiastic and motivated individual to work within a growing practice group.
Its Responsibilities:
Your Qualifications:
Your Attributes:
To Apply:
Please include your resume and a cover letter when applying. No phone calls and direct candidates only, please.
Fred C. Church is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Private Client Group, Personal Lines Client Manager works closely with other members of the Private Client Group to deliver an outstanding customer service experience to our affluent customer base. In addition to working with our clients and their advisors on day to day service needs, the PCG Client Manager will be responsible for coordinating the renewal process, organizing client review meetings and negotiating renewals with our carrier partners. This is an outstanding opportunity for an enthusiastic and motivated individual to work within a growing practice group.
Its Responsibilities:
- Perform customer service tasks including; process policy changes, answer billing inquires and general coverage questions
- Coordinate the renewal process with other PCG team members including submission compilation, delivering schedules of insurance, scheduling renewal meetings and marketing negotiation with carriers.
- Work with management to continually improve our customer service offering through unique value added services
- Provide proactive risk management advice to current clients
- Identify and close potential cross-sell opportunities
Your Qualifications:
- Technical knowledge of personal lines insurance products
- Aptitude to understand and analyze personal lines of coverages, forms and policies
- Intermediate user of MS Office products, particularly Outlook, Word, Excel
- Exposure to and/or understanding of the unique needs of private/HNW clientele
- 3+ years of experience handling middle market or HNW insureds
- Experience with HNW insurance carriers preferred
- Hands-on knowledge with Applied TAM, preferred
- Licensed P&C Producer preferred
Your Attributes:
- Excellent communication skills - both oral and written
- Ability to use technology to manage workflows and client communications
- Outstanding customer service skills
- Sincere interest in solving problems and developing lasting solutions
- Flexible when priorities and deadlines shift, and can juggle multiple assignments
- Adapts to change and manages stressful situations professionally
- Likes to work in and contribute to culture of teamwork and cooperation
- Demonstrates initiative and ability to work independently
To Apply:
Please include your resume and a cover letter when applying. No phone calls and direct candidates only, please.
Fred C. Church is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Fred C. Church
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Lowell, MA, US
Year founded
1865