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Client Customer Manager Jobs in Massachusetts (NOW HIRING)

Acosta

Customer Manager

Marlborough, MA · On-site

Our sales and digital teams build lasting relationships, ensuring our client brands get the space ... customers. * Trade Marketing : Manage manufacturers' trade marketing funds, process direct ...

Acosta

Customer Manager

Marlborough, MA

Our sales and digital teams build lasting relationships, ensuring our client brands get the space ... customers. * Trade Marketing : Manage manufacturers' trade marketing funds, process direct ...

Acosta

Customer Manager

Marlborough, MA · On-site

$57K - $71K/yr

Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve ...

Asset Management Company

Client Manager

Boston, MA · On-site

Manage a client base inclusive of the firm's largest and most complex strategic clients ... Develop and utilize relationships with key business stakeholders at Customers to obtain visibility ...

CERES Group

Client Manager

Boston, MA · On-site

Manage a client base inclusive of the firm's largest and most complex strategic clients ... Develop and utilize relationships with key business stakeholders at Customers to obtain visibility ...

Zelis

Client Manager

Boston, MA · On-site

... customer experience. The Client Manager will develop and maintain critical internal and external relationships to sustain and build upon Zelis' value proposition and work collaboratively across the ...

Pathstone

Client Manager

Boston, MA · On-site

$85K - $100K/yr

With more than 20 office locations and over $185 billion in client assets under management, advisory, administration, and related services, Pathstone has expanded significantly over the past five ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Massachusetts

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Massachusetts are hiring for Client Customer Manager jobs?

Cities in Massachusetts with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Manager, Fred C. Church's Private Client Group

Andover, MA

Fred C. Church
51 - 200 employees
Learn more about Fred C. Churchexternal

Full-time

Re-posted 7 days ago

Job description

Summary:
The Private Client Group, Personal Lines Client Manager works closely with other members of the Private Client Group to deliver an outstanding customer service experience to our affluent customer base. In addition to working with our clients and their advisors on day to day service needs, the PCG Client Manager will be responsible for coordinating the renewal process, organizing client review meetings and negotiating renewals with our carrier partners. This is an outstanding opportunity for an enthusiastic and motivated individual to work within a growing practice group.

Its Responsibilities:

  • Perform customer service tasks including; process policy changes, answer billing inquires and general coverage questions
  • Coordinate the renewal process with other PCG team members including submission compilation, delivering schedules of insurance, scheduling renewal meetings and marketing negotiation with carriers.
  • Work with management to continually improve our customer service offering through unique value added services
  • Provide proactive risk management advice to current clients
  • Identify and close potential cross-sell opportunities

Your Qualifications:

  • Technical knowledge of personal lines insurance products

  • Aptitude to understand and analyze personal lines of coverages, forms and policies

  • Intermediate user of MS Office products, particularly Outlook, Word, Excel

  • Exposure to and/or understanding of the unique needs of private/HNW clientele

  • 3+ years of experience handling middle market or HNW insureds

  • Experience with HNW insurance carriers preferred

  • Hands-on knowledge with Applied TAM, preferred

  • Licensed P&C Producer preferred

Your Attributes:

  • Excellent communication skills - both oral and written
  • Ability to use technology to manage workflows and client communications
  • Outstanding customer service skills
  • Sincere interest in solving problems and developing lasting solutions
  • Flexible when priorities and deadlines shift, and can juggle multiple assignments
  • Adapts to change and manages stressful situations professionally
  • Likes to work in and contribute to culture of teamwork and cooperation
  • Demonstrates initiative and ability to work independently

To Apply:
Please include your resume and a cover letter when applying. No phone calls and direct candidates only, please.

Fred C. Church is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. We celebrate diversity and are committed to creating an inclusive environment for all employees. Come join us!

Apply