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Client Customer Manager Jobs in Indiana (NOW HIRING)

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... This position provides superior customer service by providing system knowledge and building and/or ...

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Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... This position provides superior customer service by providing system knowledge and building and/or ...

New

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Indiana

Client Customer Manager information

See Indiana salary details

$22

$28

$34

How much do client customer manager jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for client customer manager in Indiana is $28.16, according to ZipRecruiter salary data. Most workers in this role earn between $24.42 and $34.13 per hour, depending on experience, location, and employer.

How does a Client Customer Manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is client manager a good job?

A client manager is responsible for maintaining relationships with clients, ensuring their needs are met, and supporting business growth. The role often requires strong communication, problem-solving skills, and industry knowledge, with opportunities for advancement and performance-based compensation. It can be a rewarding career for those who enjoy client interaction and strategic planning.

What does a customer manager do?

A client customer manager oversees relationships with clients to ensure their needs are met, address concerns, and promote customer satisfaction. They often coordinate with sales, support, and account teams, using communication and problem-solving skills to maintain long-term partnerships.

What are the key skills and qualifications needed to thrive as a Client Customer Manager, and why are they important?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What does a Client Customer Manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.
What are popular job titles related to Client Customer Manager jobs in Indiana? For Client Customer Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Customer Manager jobs in Indiana look for? The top searched job categories for Client Customer Manager jobs in Indiana are:
What cities in Indiana are hiring for Client Customer Manager jobs? Cities in Indiana with the most Client Customer Manager job openings:
Client Customer Manager jobs near you
Senior Account Manager (Customer Support)- Jasper, IN

Senior Account Manager (Customer Support)- Jasper, IN

Kimball International

Jasper, IN • On-site

Full-time

Posted 7 days ago

Kimball International rating

7.0

Company rating: 7.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

19th of 46 rated furniture manufacturers

Job description

The ideal candidate will be located within a 60-mile radius of our Jasper, IN headquarters and be able to work primarily from this location.
High level statement of the role:
The Senior Account Manager coordinates day-to-day service and administrative requirements for qualified project orders, High Profile Accounts, Standards, and Mock Ups after entry through punch list. Effectively assesses customer concerns, networks with the appropriate resources, and delivers creative consultative solutions to support client/customer needs. Ensures project order/ account receive the highest quality of service and support.
Responsibilities:
  • Facilitates execution team on project orders, High Profile Accounts, Standards, and Mock Ups from dealer order prep through punch completion. Drives collaboration with Dealer Project Manager and global. operations on order entry preferences.
  • Consult with clients/customers to identify services that meet their needs.
  • Pro-actively consults with dealers on how to execute floor plan specification to enable effective delivery scheduling.
  • Communicates a clear project management schedule to align team on key dates, clean order, order changes, specials, etc.
  • Responsible for communicating updates on project status, serving as the liaison with demand management, global operations, and field sales, and dealer.
  • Manages post-delivery requirements.
  • Strives to achieve team and individual performance metrics (% of Elapsed Resolution Time; Case Audits, and Delivery Schedules).
  • Examines all processes and procedures to ensure effective service solutions.
  • Effective prioritization of workload to achieve customer expectations.
  • Builds strong relationships with internal and external customers, maintaining a position of trust and delivers level of reliability.
  • Responsible for proactive and creative consultative solutions on order alerts, LONs, and various shipping/delivery scenarios. Evaluates best communication approach (phone call/meeting/email).
  • Documents all quality issues in the Quality Notification System.
  • Support Mission/Vision and Guiding Principles of Kimball International.
  • Monitors and tracks project orders from order prep through punch completion
  • Creates project delivery schedules
  • Process order changes
  • Creates SFDC Cases for all interactions
  • Ensures timely resolution of warranty claims
  • Processes time sensitive custom quote forms.
  • Engages Design Strategist to help verify product specifications-support from bill of material
  • Notifies field sales of lead opportunities
  • Responds timely to technical product questions
  • Assists with placing literature fulfillment orders
  • Proven history or ability to demonstrate safe / responsible behavior, and a positive performance record (including attendance)

Skills to Perform This Role:
Interpersonal Skills
  • Effective relationships with diverse groups- i.e. Manufacturing, Logistics, etc.
  • Ambassador for Kimball International
  • Respectful of teammates, leadership, and company
  • Approachable
  • Team player
  • Trustworthy
  • Pro-active and reliable
  • Conflict manager
  • Builds and maintains long-term relationship with customers/clients

Communication Skills
  • Excellent verbal and written communication skills
  • Excellent follow-up skills
  • Email etiquette
  • Good listening skills
  • Ability to communicate with all levels of the organization
  • Cool under pressure
  • Customer focused
  • Professional

Business Skills
  • Confident in making independent decisions
  • Exercises good judgment
  • Well-rounded knowledge of business processes
  • Project management
  • Self-motivated to do a good job and manages work quickly, accurately, and effectively
  • Understands customer requirements and maintains products/services knowledge
  • Excellent organizational and planning skills
  • Provide high level customer service

Leadership Skills
  • Creative thought process and comprehension to see the big picture and ripple effect
  • Takes initiative and ownership
  • Excellent presentation skills
  • Open Minded
  • Ability to articulate thoughts
  • Willingness to help others

Technical Skills
  • Product and process expert
  • Understanding of who to go to for exceptions
  • Advanced technical skills (SAP, kimballinternational.com, Salesforce, etc.)
  • Solid Analytical Skills
  • Ability to consistently meet deadlines

The ideal candidate will be located within a 60-mile radius of our Jasper, IN headquarters and be able to work primarily from this location.
  • Minimum of 2 years of experience in a customer service role (required)
  • Prior experience working in an office environment (preferred)
  • Excellent verbal and written communication skills
  • Advanced technical skills (SAP, Salesforce, Microsoft Office Suite)

What Kimball International employees say

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