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Client Assistant Jobs in Monson, MA (NOW HIRING)

Vetcor

Veterinary Assistant

East Hartford, CT · On-site

$15.50 - $19.50/hr

Strong emphasis on preventive medicine and client education * Professional development and continuing education support * Part-time and full-time opportunities available What You'll Do * Assist ...

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Client Assistant information

What does a client assistant do?

A Client Assistant is responsible for providing support to clients and ensuring their needs are met efficiently and professionally. Their duties often include answering client inquiries, assisting with paperwork, scheduling appointments, and handling basic administrative tasks. Client Assistants act as a liaison between the client and the organization, helping to resolve issues and maintain positive relationships. They play a key role in delivering excellent customer service and supporting the work of other team members.

What are the key skills and qualifications needed to thrive as a client assistant?

To thrive as a Client Assistant, you need strong organizational skills, attention to detail, and a background in customer service or administrative support, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, CRM systems, and basic data entry tools is typically required. Outstanding interpersonal skills, patience, and the ability to communicate clearly help you build positive relationships with clients and colleagues. These skills ensure that client needs are efficiently met, fostering satisfaction and loyalty in a competitive business environment.

How does a client assistant typically collaborate with other departments to ensure excellent client service?

Client Assistants play a vital role in bridging communication between clients and various internal departments, such as sales, customer support, and account management. They frequently coordinate with these teams to address client inquiries, resolve issues, and ensure that services are delivered accurately and on time. Effective collaboration requires strong organizational and communication skills, as well as the ability to manage multiple tasks and prioritize client needs. By working closely with colleagues, Client Assistants help maintain high client satisfaction and foster long-term relationships.

What cities near Monson, MA are hiring for Client Assistant jobs?

Cities near Monson, MA with the most Client Assistant job openings:

Client Assistant jobs near you
Infographic showing various Client Assistant job openings in Monson, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Surety Client Service Lead

Willis Towers Watson

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

36th of 154 rated financial services

Job description


The Client Service Lead is responsible for managing Client Service Specialists and delivering exceptional client service. This role requires a proactive, detail-oriented professional who can lead by example, drive operational excellence, and foster a culture of accountability and innovation.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
  • Lead and supervise team members, promoting performance, teamwork, and knowledge sharing.
  • Conduct monthly team meetings focused on development and feedback.
  • Communicate corporate directives and ensure adoption of processes and procedures
  • Ensure professional handling of client programs including placement, capacity, rates, indemnity, and marketing.
  • Recruit, interview, hire, train, and mentor new colleagues
  • Oversee seamless account onboarding
  • Engage internal resources & assist in resolution of client issues while focusing on areas of opportunity
  • Maintain a client retention rate of 95% or higher.
  • Meet all client deadlines and respond to inquiries within SLA (e.g., acknowledgment within 24 hours).
  • Seamlessly transition new and reassigned accounts using standardized templates and trackers.
  • Demonstrate urgency and initiative in resolving client issues and supporting Client Service Specialists
  • Drive adoption of centralized processes and technology tools.
  • Ensure compliance with WTW procedures to eliminate errors and omissions
  • Maintain data integrity in client and WTW records
  • Demonstrate ability to effectively communicate with internal and external clients/peers/sureties
  • Support other Surety staff as needed
  • Attend client meetings as required

Qualifications
The Requirements
  • P&C licensed
  • Minimum - 5-7 years of relevant working experience in a Surety environment
  • Strong leadership and team management skills
  • Excellent communication and organization abilities
  • Commitment to continuous improvement and innovation
  • Experience in Epic & Tinubu preferred

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
  • Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets

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