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Client Assistant Jobs in Boston, MA (NOW HIRING)

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

$34K/yr

MSOnline, eSign, eAuthorization) • Assist FAs/PWAs/teams in a clerical capacity with research ... for client meetings using firm approved systems • Assist with data entry for key client needs ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

MSOnline, eSign, eAuthorization) • Assist FAs/PWAs/teams in a clerical capacity with research ... for client meetings using firm approved systems • Assist with data entry for key client needs ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

$34K/yr

MSOnline, eSign, eAuthorization) Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

$40.87/hr

MSOnline, eSign, eAuthorization) Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client ...

Morgan Stanley

Client Relationship Analyst

Middleton, MA · On-site

$40.87/hr

MSOnline, eSign, eAuthorization) Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

MSOnline, eSign, eAuthorization) • Assist FAs/PWAs/teams in a clerical capacity with research ... for client meetings using firm approved systems • Assist with data entry for key client needs ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

MSOnline, eSign, eAuthorization) Assist FAs/PWAs/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Review and monitor invoice generation, payment processing, and financial accuracy * Assist team in ... Address client concerns professionally and escalate when appropriate * Maintain cleanliness ...

Innovetive Petcare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Review and monitor invoice generation, payment processing, and financial accuracy * Assist team in ... Address client concerns professionally and escalate when appropriate * Maintain cleanliness ...

Innovetive PetCare

Client Service Supervisor

Melrose, MA · On-site

$24 - $27/hr

Client Service Supervisor Department: Receptionists Employment Type: Full Time Location: Melrose ... Review and monitor invoice generation, payment processing, and financial accuracy * Assist team in ...

CCMSI

Account Manager II

Reading, MA · On-site

$90K - $110K/yr

Provide high-level financial, operational and risk management analyses and develop recommendations to the client. * Assist account executives in the development of new clients. Oversee feasibility ...

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Showing results 21-40

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Client Assistant information

What does a client assistant do?

A Client Assistant is responsible for providing support to clients and ensuring their needs are met efficiently and professionally. Their duties often include answering client inquiries, assisting with paperwork, scheduling appointments, and handling basic administrative tasks. Client Assistants act as a liaison between the client and the organization, helping to resolve issues and maintain positive relationships. They play a key role in delivering excellent customer service and supporting the work of other team members.

What are the key skills and qualifications needed to thrive as a client assistant?

To thrive as a Client Assistant, you need strong organizational skills, attention to detail, and a background in customer service or administrative support, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, CRM systems, and basic data entry tools is typically required. Outstanding interpersonal skills, patience, and the ability to communicate clearly help you build positive relationships with clients and colleagues. These skills ensure that client needs are efficiently met, fostering satisfaction and loyalty in a competitive business environment.

How does a client assistant typically collaborate with other departments to ensure excellent client service?

Client Assistants play a vital role in bridging communication between clients and various internal departments, such as sales, customer support, and account management. They frequently coordinate with these teams to address client inquiries, resolve issues, and ensure that services are delivered accurately and on time. Effective collaboration requires strong organizational and communication skills, as well as the ability to manage multiple tasks and prioritize client needs. By working closely with colleagues, Client Assistants help maintain high client satisfaction and foster long-term relationships.

What are the most commonly searched types of Client jobs in Boston, MA?

The most popular types of Client jobs in Boston, MA are:

What cities near Boston, MA are hiring for Client Assistant jobs?

Cities near Boston, MA with the most Client Assistant job openings:

Client Assistant jobs near you

Senior Client Service Manager, Client Experience

Wsgr

Boston, MA • On-site

$147K - $198K/yr

Full-time

Re-posted yesterday

Job description

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

Position Overview

At Wilson Sonsini, we are committed to providing our clients with both exceptional legal counsel and a highly professional, responsive service experience. The Client Service team has a dedicated role in this mission by actively gathering client feedback and ensuring those insights lead to tangible improvements in how we work. We are seeking a Senior Manager to support the execution of our feedback program(s) and to help ensure that our administrative processes remain aligned with the evolving needs of our clients.

Reporting to the Director of Client Service, you will act as a primary architect of the client experience. Your role is to move beyond data collection, acting as the bridge between client sentiment and firm-wide evolution, driving change management and optimizing the onboarding lifecycle to ensure our service delivery is as agile as the innovators we represent.

Primary Responsibilities

  • With the Director of Client Service, assist in leading the firm's feedback ecosystem, orchestrating the end-to-end client feedback lifecycle, conducting traditional qualitative interviews and overseeing sophisticated survey programs to capture a 360-degree view of the client experience.
  • Translate raw feedback and interview findings into actionable service improvement plans. You will be responsible for deploying these changes directly at the client level and across internal administrative departments.
  • Utilize client insights to refine and overhaul the onboarding process, ensuring that new engagements are structured for immediate administrative and operational success.
  • Partner with Finance, IT, Legal Project Management, and other administrative leads to break down silos and modify internal workflows that create friction for our clients.
  • Assist with reporting and presentations by integrating feedback data into reports and presentations that reflect client insights in addition to firmwide service improvements.
  • Respond to high-level inquiries from attorneys and administrative departments, resolving complex service delivery issues or navigating them to the appropriate lead for handling.
  • Continually advise on and implement improvements to team operational processes to increase efficiency and enhance the standard of internal client service.

Qualifications & Requirements

  • Minimum of 7+ years of experience in client experience (CX), legal operations, or professional services management. Experience within an AmLaw 100 firm or a corporate legal department is highly preferred.
  • Experience managing direct reports and leading change management initiatives across multi-disciplinary administrative teams.
  • Bachelor's degree is required; a J.D., MBA, or PMP certification preferred.
  • Expert-level interviewing and presentation skills, with a proven ability to extract candid insights from executive-level stakeholders and influence internal partners.
  • Strong understanding of data analysis, CRM systems, and how to use qualitative data to drive process engineering.
  • Commitment to maintaining the confidentiality and ethical standards required within a premier global law firm.
The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate's qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows:Palo Alto, New York, San Francisco: $163,200 - $220,800 per year. Austin, Boston, Boulder, Century City, Los Angeles, Salt Lake City, San Diego, Seattle, Washington, D.C.: $147,050 - $198,950 per year.

The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package.

Benefits information can be found here. Equal Opportunity Employer (EOE).

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