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Client Account Support Analyst Jobs in Utah (NOW HIRING)

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

... POS terminals, account updates, card orders, invoicing. * Document activities in the call ... Ability to analyze and solve problems. * Multi-task in a fast-paced and changing environment.

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

... POS terminals, account updates, card orders, invoicing. * Document activities in the call ... Ability to analyze and solve problems. * Multi-task in a fast-paced and changing environment.

Jobtailor

Mid-Market Account Manager

Ogden, UT · On-site

$50 - $70/hr

... account support * Work with existing customers to build brand awareness and increase usage and ... Ability to analyze and interpret data to develop and implement strategic plans is preferred

New

Conservice

Capturis - Client Support Specialist

Logan, UT · On-site

$15.50 - $21/hr

Client Support Specialist Department: Capturis Location: In Office or Hybrid available - if located ... Open new client accounts * Closing client accounts * Processing account number changes

Conservice

Capturis - Client Support Specialist

Logan, UT · On-site

$15.50 - $21/hr

Client Support Specialist Department: Capturis Location: In Office or Hybrid available - if located ... Open new client accounts * Closing client accounts * Processing account number changes

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Client Account Support Analyst information

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are popular job titles related to Client Account Support Analyst jobs in Utah?

For Client Account Support Analyst jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Client Account Support Analyst jobs in Utah look for?

The top searched job categories for Client Account Support Analyst jobs in Utah are:

What cities in Utah are hiring for Client Account Support Analyst jobs?

Cities in Utah with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Utah as of June 2026, with employment types broken down into 70% Full Time, 15% Part Time, and 15% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Product Support Analyst I

InComm Payments

Sandy, UT • On-site

Full-time

Re-posted 19 days ago

InComm Payments rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 21 rated payment service providers

Job description

Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. Our team provides global support for mobile & web-based applications and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment.
We are looking for fully bilingual (English/Spanish) or trilingual (English/Spanish/French) that wants to help us deliver outstanding Operational Support.
  • Bilingual-English/Spanish - Required.
  • Trilingual-English/Spanish/French - Preferred.

-The shift will be Tuesday through Saturday 9:30AM to 6:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:00AM-4:30PM. The training may last 2-3 months.
Responsibilities
General Functions:
  • Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners.
  • Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing.
  • Document activities in the call management and ticketing system as required.
  • Understand, utilize, and adhere to the Financial Services industry protocols.
  • Other tasks and responsibilities as assigned by leadership team.

Qualifications
  • 1+ years of experience in customer service.
  • Excellent verbal and written communication.
  • The ability to provide outstanding customer service.
  • Clearly demonstrated skills working in a team environment.
  • Computer literate and moderate technical skills preferred.
  • Ability to analyze and solve problems.
  • Multi-task in a fast-paced and changing environment.
  • Work prioritization and time management skills.
  • Bilingual-English/Spanish - Required.
  • Trilingual-English/Spanish/French - Preferred

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
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