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Client Account Support Analyst Jobs in Utah (NOW HIRING)

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

... POS terminals, account updates, card orders, invoicing. * Document activities in the call ... Ability to analyze and solve problems. * Multi-task in a fast-paced and changing environment.

Hired by Matrix

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Client Relations Analyst

South Jordan, UT · On-site

$21/hr

If so, our client is hiring a Client Relations Analyst. Position Type: * Contract * Hybrid in ... May support various operational functions within Client Relations, including settlement processing ...

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Client Account Support Analyst information

How does a Client Account Support Analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are the key skills and qualifications needed to thrive as a Client Account Support Analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

What does a Client Account Support Analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.
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What job categories do people searching Client Account Support Analyst jobs in Utah look for? The top searched job categories for Client Account Support Analyst jobs in Utah are:
What cities in Utah are hiring for Client Account Support Analyst jobs? Cities in Utah with the most Client Account Support Analyst job openings:
Client Account Support Analyst jobs near you

Technology Support Analyst II

Kirkland & Ellis LLP.

Salt Lake City, UT • On-site

Full-time

Re-posted 12 days ago

Job description

About Kirkland & Ellis
At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You'll Do
Are you a hands-on problem solver who thrives in fast-paced environments and enjoys delivering seamless technology experiences? As a Technology Support Analyst II, you'll play a critical role within our Technology Support team, part of End User Services, ensuring our attorneys and business professionals stay productive and connected.
In this role, you'll provide day-to-day support for laptop and desktop hardware, software, and related technologies-diagnosing issues, implementing solutions, and maintaining high-performance systems. You'll work both independently and collaboratively to resolve technical challenges, support remote and on-site users, and contribute to key initiatives such as technology rollouts and trial support.
This is a fully in-office position based in Salt Lake City, with occasional travel and after-hours support for events, maintenance windows, and special projects. The role requires adaptability, strong prioritization skills, and the ability to remain composed under pressure while delivering exceptional service.
The schedule for this position is:
• Monday through Friday from 10:00 am - 6:00 pm
  • Technical Support Delivery - Provide day-to-day support for desktops, laptops, and mobile devices, including installation, configuration, maintenance, and troubleshooting of hardware and software
  • Issue Resolution & Escalation - Diagnose technical issues using structured troubleshooting methods, resolve independently when possible, and escalate appropriately to ensure timely outcomes
  • User Experience & Service Excellence - Deliver prompt, professional, and courteous support across all user interactions, ensuring a high standard of client service
  • Systems & Application Support - Support Microsoft 365 (M365), Windows 11, core business applications, and remote computing tools including Citrix and Virtual Private Network (VPN) environments
  • Collaboration & Knowledge Sharing - Partner with firmwide technology teams to resolve complex issues and contribute to shared solutions and documentation
  • Conference & AV Support - Set up and troubleshoot audio-visual (AV) equipment, including video conferencing tools such as Zoom, Webex, and Microsoft Teams, for meetings and events
  • Ticket & Process Management - Accurately document and manage all requests through the ticketing system, adhering to established workflows and ownership guidelines
  • Continuous Improvement - Document solutions, follow established procedures, and contribute to process enhancements and successful technology rollouts
  • Event & Remote Support - Assist with off-site meetings, remote trial setups, and after-hours support as needed

What You'll Bring
  • Education - Degree or certification in Computer Science or a related technical field (or equivalent experience)
  • Experience - 4-6 years of experience in a professional services environment; law firm experience preferred
  • Technical Expertise - Strong knowledge of desktop environments, Microsoft operating systems, Exchange and Exchange Online, networking fundamentals, and device troubleshooting across PC and iOS platforms
  • Tools & Platforms - Experience with technologies such as Microsoft Office Suite, Microsoft Teams, OneDrive, Citrix, ServiceNow (or similar ticketing systems), and mobile device management tools like Microsoft Intune
  • Problem-Solving Skills - Proven ability to analyze issues, research solutions, and apply structured troubleshooting techniques in high-pressure situations
  • Communication & Service Skills - Excellent verbal and written communication skills, with a strong focus on delivering a high-quality user experience
  • Collaboration & Adaptability - Ability to work effectively across teams, manage multiple priorities, and adapt to evolving technology needs
  • Certifications (Preferred) - A+ and/or Microsoft certifications; audio-visual experience is a plus

If you're driven to solve complex technical challenges while delivering exceptional service in a fast-paced, collaborative environment, we'd love to hear from you.
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1

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