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Client Account Support Analyst Jobs in Missouri (NOW HIRING)

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Keeps client updated on the status of problem resolution. * Identify technology based problems and ...

Imperial PFS

Technical Support Analyst

Kansas City, MO · On-site

As a member of the Service Desk team, the technical support analyst acts as a central point of ... Keeps client updated on the status of problem resolution. * Identify technology based problems and ...

Capstone IT

IT Support Analyst

Springfield, MO · On-site

$18 - $22/hr

Capstone IT is partnering with our client to build a team of IT Support Analysts who will serve as the first point of contact for technical software, hardware, network, and operational support issues.

Paytient

IT Support Analyst

Columbia, MO

The IT Support Analyst will be the first point of contact for employees seeking technical ... Create, modify, and delete user accounts in Google Workspace, Okta, and other systems. * Assist ...

MFA Oil Company

IT Support Analyst

Columbia, MO · On-site

Analysts support users with problems relating to basic hardware, software, and user account issues as defined, and redistribute specialized or advanced requests to appropriate service desk or network ...

Paytient

IT Support Analyst

Columbia, MO · On-site

The IT Support Analyst will be the first point of contact for employees seeking technical ... Create, modify, and delete user accounts in Google Workspace, Okta, and other systems. * Assist ...

IndSoft Inc

SAP TMW Support Analyst

Clayton, MO · On-site

Job Title: SAP TMW Support Analyst Location: Clayton, MO Duration: Fulltime • Supports the IT ... Oil and Experience is Must and should Additional Information The client is looking for some one who ...

IndSoft Inc

SAP TMW Support Analyst

Clayton, MO · On-site

SAP TMW Support Analyst Location: Clayton, MO Duration: Fulltime Supports the IT needs of truck ... Oil and Experience is Must and should Additional Information The client is looking for some one who ...

Netskope

IT Support Analyst

Saint Louis, MO

Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices ... Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the ...

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All JobsClient Account Support Analyst JobsClient Account Support Analyst Jobs in Missouri

Client Account Support Analyst information

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.
What are popular job titles related to Client Account Support Analyst jobs in Missouri? For Client Account Support Analyst jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Client Account Support Analyst jobs in Missouri look for? The top searched job categories for Client Account Support Analyst jobs in Missouri are:
What cities in Missouri are hiring for Client Account Support Analyst jobs? Cities in Missouri with the most Client Account Support Analyst job openings:
Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Missouri as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 40% Part Time, 2% Temporary, and 12% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Analyst

Imperial PFS

Kansas City, MO • On-site

Full-time

Posted 9 days ago

Job description

JOB SUMMARY:
As a member of the Service Desk team, the technical support analyst acts as a central point of contact for all IT requests and problems. Facilitates problem resolution by fixing level 1 and some level 2 issues and escalating other issues to higher levels of support.
KEY RESPONSIBILITIES:
  • Ensure customer satisfaction by logging and assigning an appropriate priority to all calls/requests. Keeps client updated on the status of problem resolution.
  • Identify technology based problems and their root causes, and take responsibility for timely resolution, troubleshooting, and repair using proven tools, resources, and a variety of processes.
  • Responsible for the installation, configuration, maintenance, and troubleshooting of desktop and laptop systems.
  • Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that exceed documented targets.
  • Develop written documentation for new and existing procedures.
  • Create and maintain knowledge base of articles used by IT resolver groups and Associates for self-help instructions.

REQUIRED SKILLS:
  • Extensive knowledge of operating systems, computer/laptop/printer hardware installation and repair.
  • Advanced knowledge of a wide variety of software applications, including but not limited to: MS Office, Outlook, Mobile Computer, Smart Phones/Blackberry, faxing, scanning, and other similar programs.
  • Above average knowledge of computer networking (LAN) and troubleshooting of connectivity issues.
  • Knowledge of service desk and customer service best practices
  • Knowledge of ITIL standards and usage of ServiceNow or equivalent ITSM tool.
  • Excellent communication skills, particularly via phone and email.
  • Dedicated to high quality customer service and a working knowledge of enterprise-wide service delivery procedures.
  • Strong problem-solving skills and inherent decision making abilities

EDUCATION QUALIFICATIONS:
High School
Some College

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