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Client Account Manager Jobs in Portland, ME (NOW HIRING)

Cross Insurance

Personal Lines Account Manager

Portland, ME · On-site

$55K - $65K/yr

Account Manager The Cross Family of Agencies welcomes you. We need your talent and expertise. We ... Prepare policy quotes based on client's needs, rates and coverages. * Prepare all transactions for ...

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Client Account Manager information

See Portland, ME salary details

$26.6K

$48.4K

$76.8K

How much do client account manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client account manager in Portland, ME is $48,439.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $55,300.00 per year, depending on experience, location, and employer.

What does a client account manager do?

A Client Account Manager is responsible for managing relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address concerns or issues, and work to deliver solutions that satisfy both the client and the business. Their role often includes coordinating with internal teams, tracking the progress of projects, and identifying opportunities for upselling or improving client satisfaction. Strong communication and problem-solving skills are essential for success in this role.

How does a client account manager typically collaborate with sales, marketing, and product teams to support client needs?

Client Account Managers serve as a bridge between clients and internal teams, frequently collaborating with sales to identify upsell opportunities and ensure contract renewals. They work closely with marketing to align on campaigns or materials tailored to client goals, and coordinate with product teams to communicate client feedback or request features. This cross-functional teamwork ensures clients receive comprehensive support and that their evolving needs are addressed efficiently, making strong communication and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a client account manager, and why are they important?

To excel as a Client Account Manager, you need strong relationship-building skills, sales or account management experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and project management systems is typically required. Excellent communication, problem-solving abilities, and adaptability help you stand out when managing client needs and expectations. These skills are crucial for fostering client satisfaction, retaining business, and driving revenue growth.

What is the difference between Client Account Manager vs Customer Service Representative?

AspectClient Account ManagerCustomer Service Representative
Required CredentialsBachelor's degree often preferred; experience in sales or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support
Employer & Industry UsageFinancial services, marketing, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentManaging client accounts, building relationshipsHandling customer inquiries, resolving issues

The main difference is that Client Account Managers focus on maintaining and growing client relationships, often managing multiple accounts and strategic planning. Customer Service Representatives primarily handle customer inquiries and resolve issues, providing support and ensuring customer satisfaction. While both roles involve communication skills, the Client Account Manager role is more strategic and relationship-driven, whereas Customer Service Representatives focus on transactional support.

What are the most commonly searched types of Client Account jobs in Portland, ME?

The most popular types of Client Account jobs in Portland, ME are:

What are popular job titles related to Client Account Manager jobs in Portland, ME?

For Client Account Manager jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Client Account Manager jobs in Portland, ME look for?

The top searched job categories for Client Account Manager jobs in Portland, ME are:

What cities near Portland, ME are hiring for Client Account Manager jobs?

Cities near Portland, ME with the most Client Account Manager job openings:

Client Account Manager jobs near you
Infographic showing various Client Account Manager job openings in Portland, ME as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,439 per year, or $23.3 per hour.

Personal Lines Account Manager

Cross Insurance

Portland, ME • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Account Manager

The Cross Family of Agencies welcomes you. We need your talent and expertise.

We currently have an opportunity for an Account Manager to join our Personal Lines team in our Portland, ME Office.

The selected employee will provide quality service to assigned personal insurance accounts.

Specific Responsibilities

  • Review and analyze personal accounts for coverage, limits, etc., and make appropriate recommendations to clients.
  • Develop and maintain relationships with clients to ensure that all service needs are met.
  • Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
  • Gather information from clients and prepare applications regarding new and/or renewal coverage.
  • Prepare policy quotes based on client's needs, rates and coverages.
  • Prepare all transactions for assigned accounts, i.e. applications, invoices, forms.
  • Maintain the accuracy of data in the agency management system.
  • May handle collections of premiums due.
  • Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
  • Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives.
  • Other responsibilities as assigned by Manager.

Qualifications

  • Experience servicing personal accounts within an insurance agency.
  • Thorough knowledge of personal lines coverages and markets.
  • Experience with an electronic agency management system.
  • Producer's license.
  • Experience with Excel and Word
  • Excellent organizational, interpersonal, communication skills and ability to work in a team environment

Compensation: The base salary range for this role is $55,000-$65,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.

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