Client Account Associate Jobs (NOW HIRING)

Ministry Brands is looking for a Client Account Managerto join our growing team!

Who we are

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagementtoolsand background screening solutions for faith-based,non-profitand for-profit organizations. We serve more than95,000 customersas a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communitiesmakesus stronger together andenhancesour ability to advance digital transformation for the greater good.

Available Location:Milton, GA

Hybrid Working:Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will bedeterminedby project demands, meetings, and manager guidance.

WhatYou'llDo:

As a ClientAccountManager,you willbe responsible formaintainingand growing our relationships with clients. You will be the primary point of contact for each client and will work closely with internal teams to ensure a frictionless client experience.

Key Responsibilities:

• Communicate regularly with each client to ensure a healthy relationship on behalf of our company

• Discover underlying risks, challenges, and opportunities among client stakeholders

• Resource each client with solutions tailored to their unique goals and requirements

• Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.

• Identifypotential issues and risks early, develop remediation strategies, and ensure effective delivery toretaineach account

• Conduct Account Review sessions at recurring intervals with each client partner

• Achieve high renewal rates and cross-sell growth among our existing account portfolios

• Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores

• Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners andoptimizerevenue and retention opportunities

WhoYouAre:

• Passionate aboutassistingothersandenthusiastic about helping purpose driven organizations, primarily churches

• Bachelor's degreeor an equivalent combination of education and experience

• 2+years of experience inclient management, preferably in a setting with ongoing client relationshipsor related fields

• Excellent verbal and written communication,organizationand follow-up skills

• Experience in SaaS or technology industry, preferred

• Excellent analytical and problem-solving skills

• Ability to work independently and handle multiple priorities and deadlines simultaneously

• Ability to work effectively within a fast-paced, deadline-driven environment

• Ability to learn anddemonstratecompany product solutions (ChMS, Giving, Mobile, etc.)

• Ability to learn and use internal business systems (Salesforce, Workday,ZenDesk, etc.)

• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook

• Translate technical data into meaningful and actionable customer solutions

• Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels

• Strongclientfocus with exceptional collaborative and influencing skills

• Excellent verbal and written communication, organization and follow up skills

• Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level

• Ability to navigate difficult conversations toward positive outcomes

Benefit offerings designed to promote a life of balance!

At Ministry Brands, we recognize that your career is just one importantpieceof your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options-Employees have several healthcare options to choose fromin order tofind what works best for them.

Flexible paid time off -There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to80 hoursof paid sick/safe leave. We also feature11.5 daysof fully paid holidays!

Paid parental leave- Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support-Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement-Ministry Brands aims to support your professional development and empower you to drive your career by providing financialassistanceto our associatesseekingto further their education and career.

Employee Recognition & Rewards -At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation whileprovidingtangible ways to recognizegreat work.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in whichevery individual's unique strengths and abilitiesare developed and valued. Our employeesshare inthe responsibility for creating this environment anddemonstratemutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equalopportunityto be heard and reach their full potential.

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.