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Clerical Support Staff information

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How much do clerical support staff jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for clerical support staff in the United States is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Clerical Support Staff vs Administrative Assistant?

AspectClerical Support StaffAdministrative Assistant
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications or experience preferred
Work EnvironmentOffice settings, handling routine clerical tasksOffice environments, often with more responsibility for scheduling and communication
Employer & Industry UsageCommon in various industries for basic clerical dutiesTypically found in corporate, healthcare, or government offices with broader administrative roles
Search & Comparison IntentPeople comparing entry-level clerical roles with administrative supportIndividuals seeking roles with more administrative responsibilities

Clerical Support Staff perform routine clerical tasks like data entry and filing, while Administrative Assistants often handle additional responsibilities such as scheduling and correspondence. Both roles are essential in office settings, but Administrative Assistants usually have a broader scope of duties and may require more experience or certifications.

What is an example of clerical support work?

An example of clerical support work includes tasks such as answering phones, filing documents, data entry, scheduling appointments, and managing correspondence. These tasks help ensure smooth office operations and often require proficiency with office software like Microsoft Office or Google Workspace.

What are the key skills and qualifications needed to thrive as Clerical Support Staff, and why are they important?

To thrive as Clerical Support Staff, you need strong organizational abilities, attention to detail, and proficiency in basic office procedures, typically supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, document management systems, and office equipment is often required. Effective communication, time management, and a professional demeanor are valued soft skills for this role. These skills and qualities are crucial for maintaining efficient office operations, supporting colleagues, and ensuring accurate record-keeping.

What are clerical support staff?

Clerical support staff are employees who perform administrative and office tasks to help keep businesses and organizations running smoothly. Their duties often include filing documents, answering phones, managing schedules, entering data, and handling correspondence. They play a crucial role in ensuring that daily operations are efficient and that communication within the organization flows smoothly. Clerical support staff may work in a variety of settings, such as offices, schools, hospitals, or government agencies.

What is a clerical support staff?

A clerical support staff member provides administrative assistance in offices by performing tasks such as data entry, filing, answering phones, and managing correspondence. They often use office software like Microsoft Office and require good organizational and communication skills.

What is the highest paid receptionist job?

The highest paid receptionist roles are often executive or administrative receptionists in large corporations or specialized industries, with salaries reaching over $50,000 annually. Experience, certifications, and advanced skills in office management or specific software can increase earning potential.

What does clerical staff do?

Clerical support staff perform administrative tasks such as data entry, filing, answering phones, scheduling appointments, and managing correspondence. They often use office software like Microsoft Office and require good organizational and communication skills to support daily office operations.

What are some common challenges faced by Clerical Support Staff, and how can they be managed effectively?

Clerical Support Staff often juggle multiple tasks such as data entry, scheduling, and managing correspondence, which can make prioritizing workload a challenge. Adapting to shifting priorities and urgent requests requires strong organizational skills and flexibility. Effective time management and clear communication with supervisors help in handling these demands. Additionally, becoming proficient with office software and processes can significantly reduce stress and improve efficiency.
More about Clerical Support Staff jobs
What cities are hiring for Clerical Support Staff jobs? Cities with the most Clerical Support Staff job openings:
What job categories do people searching Clerical Support Staff jobs look for? The top searched job categories for Clerical Support Staff jobs are:
Clerical Support Staff jobs near you
Infographic showing various Clerical Support Staff job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 71% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $35,863 per year, or $17.2 per hour.

Clerical Support Staff

Alcona Health Center

Alpena, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Alcona Health Center rating

5.9

Company rating: 5.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Clerical Support Staff
Job ID: A26-083
Location: Alpena
About Our Family:
Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.
Your Valued Contributions:
Welcomes and assists patients, their families and visitors entering the health center. Answers questions, and provides information creating an atmosphere that is caring, yet efficient. Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites. Maintains health records according to established health center procedures.
  1. Checks patients in and out of the health centers.
    1. Greets visitors, determines nature of business, and refers visitors to appropriate personnel.
    2. Maintains waiting room safety and informs Safety Officer.
    3. Enters new patient data into EHR, verifying insurance and assuring appropriate authorizations have been received.
    4. Upon check out, verifies accuracy of providers’ charges and accepts payments.
  2. Processes billings and payments.
    1. If applicable, prepares all nursing home billings for monthly visits and responsible for return of slips from providers.
    2. Matches daily batch report to schedule ensuring all patients seen have a corresponding charge.
    3. Answer patient questions regarding accounts and documents all conversations regarding account in notes. Makes all necessary corrections, refiles, or postings in Receivable module as needed.
    4. Verifies and balances all entries at the end of day by printing the daily batch report and deposit slip
    5. Verifies accuracy of the daily deposit and sends in deposit bag to designated site at the end of the day
  3. Maintains health records according to established health center procedures.
    1. Reviews medical records for completeness and accuracy, verifying with health personnel as necessary.
    2. Maintains indexes within electronic health record and storage and retrieval systems.
    3. Retrieves health records as requested.
    4. Trains clerical staff in health record processing activities.
  4. Schedules patient appointments.
    1. Contacts patients regarding rescheduling and appointment reminders.
    2. Confirms demographic information.
    3. Sends new patient enrollment packets to patients prior to first appointment.
    4. Sends no-show letters to patients, referring patients to ACH care and case managers as appropriate.
    5. Assists clinic staff with tasks within scope of practice, such as processing referrals, processing collection issues, and setting up medical consultations.
    6. Reschedules patient load for providers.
    7. Schedules follow-up appointments for patients upon checkout.
  5. Operates telephone and paging system.
    1. Answers telephone and responds to inquiry by directing caller to appropriate personnel.
    2. Operates paging system to relay in-house announcements or call individuals to the phone.
    3. Makes collections calls as required.
Required Training amp; Experience:
  • Possesses a current Basic Cardiac Life Support (BCLS) CPR
  • Possesses a current State of Michigan driver’s license and valid automobile insurance.
We’re Here For You:
Supporting Balance: As a part of our family, you will work full time (40 hours/week) in our Alpena Services location with a base starting wage dependent on education and experience. Numerous holidays, generous vacation time and sick days are also offered.
Supporting Your Health: Low deductible Medical, Rx, Vision amp; Dental insurance at a minimal cost for employees.
Supporting Your Future: Retirement Savings Plan, FSA, Life, AD amp;D, amp; Short/Long Term Disability Insurance.
Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.
Ready To Get Started?
Resumes and cover letters are accepted and welcomed in addition to your completed application.
Questions can be sent to pschaedig@alconahc.org
Fighting Against Discrimination:
Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.
Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.

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