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Claims Unit Manager Jobs in Iowa (NOW HIRING)

Berkley

Sr. Claims Service Representative

Urbandale, IA · On-site

The Sr. Claims Service Representative develops skills and knowledge to investigate and resolve high ... goal management. • Perform administrative support functions for the business unit, including ...

Berkley

Sr. Claims Service Representative

Urbandale, IA · On-site

Responsibilities The Sr. Claims Service Representative develops skills and knowledge to investigate ... goal management. • Perform administrative support functions for the business unit, including ...

CBCS

Work Comp RN Case Manager

Dubuque, IA · On-site

Join Cottingham & Butler Claims Services as a Work Comp Nurse Case Manager, where you will provide ... Registered Nurse (RN) with a minimum of 5 years of clinical experience, preferably in ER, ICU, or ...

New

CBCS

Work Comp RN Case Manager

Dubuque, IA · On-site

Join Cottingham & Butler Claims Services as a Work Comp Nurse Case Manager, where you will provide ... Registered Nurse (RN) with a minimum of 5 years of clinical experience, preferably in ER, ICU, or ...

New

CBCS

Work Comp RN Case Manager

Dubuque, IA

Join Cottingham & Butler Claims Services as a Work Comp Nurse Case Manager, where you will provide ... Registered Nurse (RN) with a minimum of 5 years of clinical experience, preferably in ER, ICU, or ...

New

Pwc

Duck Creek Application Architect, Manager

Des Moines, IA · On-site

$99K - $232K/yr

... claims preferred - Knowledge of P&C Insurance domain (Policy, Claims, and Billing applications ... unit tests for testing business logic Travel Requirements Up to 60% Job Posting End Date The salary ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · On-site

... the unit. * Identifies and advises management of trends, problems, and issues as well as ... Skills & Knowledge * Thorough knowledge of claims management procedures and processes for ...

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All JobsClaims Unit JobsClaims Unit Manager JobsClaims Unit Manager Jobs in Iowa

Claims Unit Manager information

See Iowa salary details

$32.9K

$82.5K

$130.6K

How much do claims unit manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for claims unit manager in Iowa is $82,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $98,600.00 per year, depending on experience, location, and employer.

What is a claims unit manager?

Claims Unit Managers are professionals who oversee a team of claims adjusters or examiners within an insurance company. They are responsible for managing daily operations, ensuring claims are processed accurately and efficiently, and maintaining compliance with company policies and legal regulations. Claims Unit Managers also handle escalated or complex cases, provide training and mentorship to staff, and monitor performance metrics to improve service quality. Their role is essential in ensuring fair and timely settlements for policyholders while minimizing risk for the company.

What are the key skills and qualifications needed to thrive as a claims unit manager?

To thrive as a Claims Unit Manager, you need expertise in claims processing, insurance regulations, team leadership, and typically a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, data analysis tools, and, in some cases, certifications like AIC (Associate in Claims) are highly valued. Strong communication, problem-solving, and organizational skills help foster an effective team environment and ensure high service standards. These skills and qualities are crucial to efficiently managing claims operations, minimizing risk, and ensuring regulatory compliance.

What are some common challenges faced by claims unit managers, and how can they effectively address them?

Claims Unit Managers often encounter challenges such as balancing workloads across their teams, ensuring compliance with ever-changing regulations, and maintaining high levels of customer satisfaction. To address these, it's important to implement efficient workflow systems, provide ongoing training for staff on regulatory updates, and foster a collaborative team environment. Regular communication with both team members and upper management is also key to identifying bottlenecks early and implementing solutions proactively.

What is the difference between Claims Unit Manager vs Claims Adjuster?

AspectClaims Unit ManagerClaims Adjuster
CredentialsRelevant certifications (e.g., CPCU, ARM), leadership experienceLicenses as required by state, insurance adjuster certifications
Work EnvironmentSupervisory role overseeing teams, administrative tasksField or office-based, evaluating claims and interviewing claimants
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentManagement, leadership, team oversightClaims evaluation, settlement, investigation

The Claims Unit Manager typically oversees a team of claims adjusters, focusing on management, strategy, and administrative duties. In contrast, a Claims Adjuster directly investigates and settles claims. Both roles require insurance knowledge and certifications, but the managerial position emphasizes leadership and team coordination, while the adjuster role centers on claim assessment and resolution.

What are popular job titles related to Claims Unit Manager jobs in Iowa?

For Claims Unit Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Claims Unit Manager jobs in Iowa look for?

The top searched job categories for Claims Unit Manager jobs in Iowa are:

What cities in Iowa are hiring for Claims Unit Manager jobs?

Cities in Iowa with the most Claims Unit Manager job openings:

Claims Unit Manager jobs near you

Sr. Claims Service Representative

Berkley

Urbandale, IA • On-site

Full-time

Posted 6 days ago

Job description

"Since 1886 - Strong, Local and Trusted."
Rated Best Places to Work 2020, 2022, and 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents.
As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor’s Financial Rating of A+ (Strong).

The Company is an equal employment opportunity employer.


The Sr. Claims Service Representative develops skills and knowledge to investigate and resolve high frequency, low severity commercial property, casualty, and/or workers compensation claims in a prompt and equitable manner. This role determines coverage, liability, damages, and reserves, concludes claims through negotiation or denial, and provides administrative support to higher-level adjusting staff.

Key functions include but are not limited to:

• Learn and become adept at examining policies, contracts, and claim forms to determine coverage for routine matters.
• Investigate losses, evaluate exposures, and establish accurate reserves on high frequency, low severity commercial claims within established authority level.
• Deny or negotiate and settle claims.
• Correctly enter claim data into claim and related systems for reporting purposes.
• Re-evaluate exposures and reserves during the life of the claim.
• Review new losses received by the Claims Department to determine the type and level of loss.
• Make initial contact with insureds and/or claimants to obtain additional information related to the claim when necessary.
• Assign claims to Claims staff based on analysis of exposure, as needed.
• Review data and create Excel spreadsheets to assist management with expenses, portal, and goal management.
• Perform administrative support functions for the business unit, including preparing routine correspondence, processing payments, completing routine forms for submission to State and National regulatory agencies, and testing production system releases.
• Answer calls received from the Customer Experience Center and assist callers or direct calls to appropriate claims staff.
• Assist agents, policyholders, and claimants with questions related to claims handled by others on the line-of-business team.
• Participate in educational, coaching, and mentoring opportunities to enhance claims adjusting skills and knowledge.
• Perform other related duties as assigned by management.


Qualifications:

• Two years related claims experience and/or training, or equivalent combination of education and experience.
• Effective listening, verbal, and written communication skills necessary to interact effectively with internal and external customers.
• Proven customer service experience with strong customer orientation.
• Ability to successfully negotiate.
• Ability to interpret information, evaluate, research, and take steps to resolve problems.
• Demonstrated willingness to embrace new systems, processes, technology, and ideas.
• Sense of urgency with efficient planning, time management, and organizational skills.
• Ability to travel on an occasional basis to participate in business unit meetings and development opportunities.
• Regularly and consistently demonstrates a commitment to company values and guiding principles.
• Proficiency with Microsoft Word, Excel, and Outlook.

Education Requirement


• Bachelor’s Degree preferred but not required.
• Completion of or progress toward AINS, AIC, or similar designations preferred.


We do not accept unsolicited resumes from third party recruiting agencies or firms.
Location and Travel:
Primary location Urbandale, IA.
Travel: Occasional travel to participate in business unit meetings and development opportunities.
Sponsorship not Offered for this Role

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