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Claims Trainee Jobs in Ohio (NOW HIRING)

MassMutual Ascend

Claims Trainee

Cincinnati, OH · On-site

The Opportunity The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims ...

MassMutual Ascend

Claims Trainee

Cincinnati, OH · On-site

The Opportunity The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims ...

Managed Staffing

Claims Processor

Mason, OH · On-site

$16 - $20.25/hr

Accurately and efficiently processes manual claims and other simple processes such as claims projects. Through demonstrated experience and knowledge, process standard, non-complex claims requiring a ...

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All JobsClaims JobsClaims Trainee JobsClaims Trainee Jobs in Ohio

Claims Trainee information

See Ohio salary details

$27.6K

$30.9K

$33.3K

How much do claims trainee jobs pay per year?

As of Aug 6, 2026, the average yearly pay for claims trainee in Ohio is $30,897.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $32,300.00 per year, depending on experience, location, and employer.

What is the difference between Claims Trainee vs Claims Adjuster?

AspectClaims TraineeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer a relevant certificationHigh school diploma; often requires licensing or certification depending on the region
Work EnvironmentTraining programs, supervised settings, office or remoteFieldwork, office, or remote; handling claims directly with clients and providers
Employer & Industry UsageInsurance companies, training roles for entry-level claims positionsInsurance companies, claims departments, adjusting claims for damages or losses

Claims Trainee roles are entry-level positions focused on training and learning the claims process, often under supervision. Claims Adjusters handle actual claims, assess damages, and make settlement decisions. While Claims Trainees are in a learning phase, Claims Adjusters are responsible for managing claims independently once trained.

What is a claims trainee?

Claims Trainees are entry-level professionals in the insurance industry who are learning how to evaluate, process, and settle insurance claims. They typically work under the supervision of experienced adjusters or managers and receive on-the-job training to understand company policies, claims procedures, and relevant legal regulations. Claims Trainees investigate claims, communicate with policyholders, and gradually take on more responsibility as they gain experience. This role is often a starting point for a career in claims adjusting or insurance management.

What are the key skills and qualifications needed to thrive as a claims trainee?

To thrive as a Claims Trainee, you need a bachelor's degree (often in business or a related field), analytical thinking, and basic knowledge of insurance principles. Familiarity with claims management systems, Microsoft Office Suite, and sometimes industry certifications such as AIC (Associate in Claims) is beneficial. Strong attention to detail, effective communication, and a customer-oriented mindset are standout soft skills for this role. These competencies are crucial for accurately evaluating claims, ensuring customer satisfaction, and supporting efficient claims resolution.

What are some common challenges a claims trainee might face during their initial training period?

As a Claims Trainee, one common challenge is quickly understanding complex insurance policies and regulations while handling real claims. Trainees often need to develop strong attention to detail and effective communication skills to gather information from claimants and collaborate with more experienced adjusters. Balancing training sessions, shadowing opportunities, and managing a growing caseload can feel overwhelming at first. However, most organizations provide mentorship and structured support to help trainees build confidence and proficiency as they progress.
What are the most commonly searched types of Claims jobs in Ohio? The most popular types of Claims jobs in Ohio are:
What are popular job titles related to Claims Trainee jobs in Ohio? For Claims Trainee jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Claims Trainee jobs in Ohio look for? The top searched job categories for Claims Trainee jobs in Ohio are:
What cities in Ohio are hiring for Claims Trainee jobs? Cities in Ohio with the most Claims Trainee job openings:
Claims Trainee jobs near you
Infographic showing various Claims Trainee job openings in Ohio as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $30,897 per year, or $14.9 per hour.

Claims Trainee

MassMutual Ascend

Cincinnati, OH • On-site

Full-time

Re-posted 4 days ago

Job description

Description
As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.
The Opportunity
The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims with accuracy and dedication. In doing so you are fulfilling the promise made to our policyholders and aiding beneficiaries during a difficult time, all while working in a team centered environment where your ideas can be shared.
Job Responsibilities
  • Researches and analyzes claim documentation thoroughly to determine pertinent details.
  • Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations.
  • Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions and state regulations.
  • Ensures that claim handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
  • Maintains detailed files including all claim documents and correspondence.
  • Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling.
  • Performs other duties as assigned.
  • Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

Minimum Qualifications
  • Bachelor's degree, or related experience
  • Detail-oriented with strong analytical and time management skills
  • Ability to multi-task in a fast-paced environment
  • Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote, etc.)

Ideal Qualifications
  • Previous claims, or annuity related, experience is preferred
  • Self-motivated team player who excels in a collaborative environment

What to Expect
  • Focused one-on-one meetings with your manager
  • Ongoing opportunities for development and learning
  • Working in a fast-paced environment with available flexible work schedules
  • A place to grow your career in a culture that inspires, rewards and develops employees
  • Small company feel with a focus on meeting customer's needs today and also well into the future

Why Join Us.
At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

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