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Claims Team Lead Jobs (NOW HIRING)

Reserv, Inc.

Bodily Injury Claims Team Lead

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Willingness to obtain all relevant licenses within 45 days of hire About the role As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with ...

Reserv, Inc.

Claims Team Lead, General Liability

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role We're standing up a dedicated claims pod for an account and we need someone to lead it. You'll run a small team of General Liability adjusters, own the health of the account, and be ...

Reserv, Inc.

Bodily Injury Claims Team Lead

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Willingness to obtain all relevant licenses within 45 days of hire About the role As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with ...

Reserv, Inc.

Claims Team Lead - Trucking (BI)

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role As a Bodily Injury/Property Damage Liability Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical ...

Sedgwick

Claims Team Lead Asst - Workers Compensation

Honolulu, HI · On-site

$85K - $94K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Claims Team Lead ...

Sedgwick

Claims Team Lead Asst - Workers Compensation

Honolulu, HI · Hybrid

$85K - $94K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Claims Team Lead ...

Reserv, Inc.

APD Claims Team Lead, Courier Delivery

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Willingness to obtain all relevant licenses within 45 days of hire About the role As a Property Damage Liability Team Lead at Reserv, you will be a working leader providing support to a claims ...

Sedgwick

Claims Team Lead - Workers Compensation

Roseville, CA · On-site

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. * Deliver innovative customer-facing solutions to clients who represent virtually ...

Sedgwick

Claims Team Lead - Workers Compensation

San Diego, CA · On-site +1

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. * Deliver innovative customer-facing solutions to clients who represent virtually ...

Sedgwick

Claims Team Lead - Workers Compensation

Roseville, CA · On-site +1

$100K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture. * Deliver innovative customer-facing solutions to clients who represent virtually ...

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Claims Team Lead information

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How much do claims team lead jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for claims team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does a claims team lead do?

A Claims Team Lead is responsible for overseeing a team of claims adjusters or examiners within an insurance company. Their main duties include managing the workflow, providing guidance and training, ensuring claims are processed accurately and efficiently, and handling escalated or complex claims. They play a key role in maintaining high levels of customer service and ensuring compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a claims team lead?

To thrive as a Claims Team Lead, you need in-depth knowledge of insurance claims processes, strong analytical abilities, and experience in claims handling, typically backed by a bachelor's degree and relevant industry experience. Familiarity with claims management software, regulatory compliance tools, and possibly certifications like AIC or CPCU is often required. Leadership, effective communication, and conflict resolution are crucial soft skills for managing teams and ensuring service excellence. These skills and qualifications are vital for driving efficient claims operations, maintaining compliance, and fostering a positive, high-performing team environment.

What is the difference between Claims Team Lead vs Claims Adjuster?

Claims Team LeadClaims Adjuster
Supervises and coordinates claims staffHandles individual claims processing
Requires leadership and team management skillsFocuses on evaluating and settling claims
Typically has more experience and certificationsRequires claims handling certifications and knowledge
Works in a team environment overseeing claims operationsWorks independently on claims assessment

The Claims Team Lead oversees a team of claims adjusters, providing guidance and managing workflows, while the Claims Adjuster focuses on evaluating and settling individual claims. Both roles require claims handling certifications, but the Team Lead also needs leadership skills. The Team Lead operates in a supervisory capacity within the claims department, whereas the Adjuster works directly with policyholders to resolve claims efficiently.

What is a claims team lead?

A claims team lead is a supervisor responsible for overseeing claims processing within an insurance or similar organization. They coordinate team activities, review claims for accuracy, and ensure compliance with company policies, often using claims management software. Strong leadership, communication skills, and knowledge of claims procedures are essential for this role.

Is claims team lead a stressful job?

A claims team lead role can be stressful due to managing claim processes, meeting deadlines, and handling difficult customer interactions. The job often requires strong organizational skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

What are some common challenges faced by a claims team lead, and how can they be addressed?

As a Claims Team Lead, you may encounter challenges such as balancing workload distribution among team members, ensuring consistent adherence to compliance standards, and managing escalated or complex claims. Addressing these challenges often involves effective communication, regular training, and implementing clear processes for issue escalation and resolution. Building strong relationships with your team and fostering a collaborative environment can help maintain high morale and productivity, even during peak periods.
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What states have the most Claims Team Lead jobs?

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Claims Team Lead jobs near you
Infographic showing various Claims Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Bodily Injury Claims Team Lead

Reserv, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Requirements:
  • Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims
  • Minimum of 3 years of leadership experience with a preference for experience managing in a fully remote environment
  • Active licensure, home state or designated home state
  • Willingness to obtain all relevant licenses within 45 days of hire

About the role
As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Who you are
  • Highly motivated and growth-oriented, impactful and influential
  • Claims professional - you are knowledgeable and have a track record of success in commercial transportation claims adjudication.
  • Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
  • Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.
  • Passionate - Claims professional who cares about their team, the customer, and their experience
  • Empathetic leader - You exercise empathy and patience towards everyone you interact with
  • Sense of urgency - at all times. That does not mean working at all hours
  • Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
  • Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.
  • Problem solver - You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture.
  • Anti-status quo - You don't just wish things were done differently; you act on it
  • Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.
  • And did we mention a sense of humor? Claims are hard enough as it is!

What you'll do
We need you to do all the things typical to the role:
  • Flexibility - you will need to be able to switch from claims handling to coaching and feedback
  • Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice
  • Be consistently dependable in achieving or exceeding goals and overcoming obstacles
  • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
  • Align team with client and customer expectations of the claims process
  • Serve as a resource for escalated claims
  • Foster a positive work environment, promote teamwork, and encourage professional growth and development
  • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
  • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Job Duties:
  • Serve as backup/ leader when the Manager/Director is out of office
  • Responsible for initial onboarding tasks/ access and new hire cultural immersion
  • Subject Matter Expert for first-line questions, escalations, roundtable discussions
  • Increased reserve and payment authority with the ability to assist with moderate reviews
  • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
  • Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications
  • Minimum of 5 years of insurance claims experience in bodily injury and property damage
  • Minimum of 3 years of leadership experience with a preference for experience managing in a remote environment
  • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
  • Demonstrated commitment to quality, accuracy, and attention to detail
  • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Apply