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Claims Representative Jobs in Springfield, MO (NOW HIRING)

Accord Group Inc.

Exterior Inspector/PSR

Springfield, MO · On-site

$60K - $175K/yr

... Sales Representative, youll: * Meet homeowners after hail and wind storms * Help them navigate the insurance claims process * Facilitate restoration projects that bring their homes back to life

Archer Travel Service, Inc

Customer Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

About the job Customer Representative About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel ...

Archer Travel Service, Inc

Customer Representative

Spokane, MO · On-site

$14.25 - $19.25/hr

About the job Customer Representative About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel ...

Great Southern Bank

Loss Prevention Specialist

Springfield, MO · On-site

$18.25 - $23.50/hr

Investigates claims of fraud/loss due to things such as forgery, counterfeit, kite activity, and ... representative of those that must be met by an employee to successfully perform the essential ...

AGFinancial

Client Services Representative

Springfield, MO · On-site

$13.50 - $18.25/hr

Client Services Representative With exceptional people skills, the Client Services Representative is driven to provide accurate, efficient client care in the friendliest way imaginable. The candidate ...

QCHI

Customer Service Representative

Marshfield, MO · On-site

$16.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Springfield, MO · On-site

$17.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Marshfield, MO · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

New

QCHI

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Getaway

Customer Representative

Brookline, MO · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients throughout their journey from the moment they book to the moment they return home. You will assist ...

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All JobsClaims Representative JobsClaims Representative Jobs in Springfield, MO

Claims Representative information

See Springfield, MO salary details

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$21

$38

How much do claims representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claims representative in Springfield, MO is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $24.90 per hour, depending on experience, location, and employer.

What is a claims representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What does a claims representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

What are the key skills and qualifications needed to thrive as a claims representative?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

How do claims representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

Do you need a degree to be a claims representative?

A claims representative typically does not need a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry certifications or training programs.

Is insurance claims a stressful job?

Claims representatives often handle complex cases and work under deadlines, which can lead to stress. The job requires strong communication skills and attention to detail, and workload fluctuations may also contribute to stress levels.
More about Claims Representative jobs

What are the most commonly searched types of Claims Representative jobs in Springfield, MO?

The most popular types of Claims Representative jobs in Springfield, MO are:

What are popular job titles related to Claims Representative jobs in Springfield, MO?

For Claims Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Claims Representative jobs in Springfield, MO look for?

The top searched job categories for Claims Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Claims Representative jobs?

Cities near Springfield, MO with the most Claims Representative job openings:

Claims Representative jobs near you
Infographic showing various Claims Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $45,640 per year, or $21.9 per hour.

Customer Service Representative - State Farm Agent Team Member

State Farm

Springfield, MO • On-site

$38K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,553 frontline employees who took The Breakroom Quiz

237th of 309 rated insurance

Job description

Responsive recruiter
Replies within 24 hours
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

ABOUT OUR AGENCY:I've been proudly serving the Springfield community since 2007, and we're now approaching our 20-year anniversary. One of the things that truly defines our agency is how connected we are to the community. We regularly run booths at local events like the Route 66 Festival, the Ozarks Food Truck Festival, Cars & Coffee, The Man Show, and many others. During the summer, we host monthly customer appreciation days at the office-complete with free food, yard games like cornhole, and plenty of time for customers to connect with our team.
Our office culture is tight knit, welcoming, and genuinely fun. We make it a point to spend time together outside of work, gathering once a month at an off-site location to strengthen relationships between both of our teams. We rotate activities to keep things fresh-dinners, trivia, breweries, game nights, and more. We also celebrate holidays together, often at my home, because we truly see ourselves as a work family. When we win, we win together.
We currently have 13 full-time team members across two offices and 3 additional part-time employees. I offer competitive benefits, including a 401(k) plan, health insurance, dental and vision coverage, and unlimited PTO. We also love to make work rewarding-team outings, friendly competitions throughout the year, a highly competitive bonus plan, and birthday lunches for the entire office are all part of the experience.
If you're looking for a place where you can grow your career, feel supported, and be part of a team that genuinely enjoys working together, you'll feel right at home here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Clint Harris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $38,000.00 - $52,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Springfield MO.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Bronze Tablet

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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