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Claims Pro information

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$30.5K

$64.6K

$90K

How much do claims pro jobs pay per year?

As of Sep 11, 2026, the average yearly pay for claims pro in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a claims pro?

Claims Pros are professionals who handle insurance claims on behalf of individuals or companies. They assess, investigate, and process claims to determine the validity and amount of compensation due. Claims Pros may work for insurance companies, third-party administrators, or as independent adjusters. Their responsibilities include gathering information, communicating with policyholders, and ensuring claims are settled fairly and efficiently.

What skills and qualifications are needed to thrive as a claims pro?

To thrive as a Claims Professional, you need a solid understanding of insurance policies, claims processes, and investigative techniques, often supported by relevant industry certifications or a degree in business, finance, or a related field. Familiarity with claims management software and documentation systems, such as Guidewire or Xactimate, is typically required. Strong analytical thinking, negotiation, and customer service skills help you effectively resolve claims and communicate with policyholders. These competencies ensure accurate claims handling, regulatory compliance, and positive client experiences in a fast-paced environment.

What challenges might a claims pro face when handling complex insurance claims, and how can they overcome them?

Claims Pros often encounter complex cases that require in-depth investigation, negotiation with multiple parties, and balancing company policies with customer satisfaction. Challenges include managing tight deadlines, interpreting detailed policy language, and resolving disputes. To overcome these, strong organizational skills, continuous learning about regulatory updates, and effective communication with both clients and internal teams are essential. Collaborating closely with adjusters, legal teams, and underwriters can also help ensure thorough and fair claim resolutions.

What is the difference between Claims Pro vs Claims Adjuster?

AspectClaims ProClaims Adjuster
CertificationsOften requires industry-specific licenses or certificationsTypically requires state licensing and adjuster certifications
Work EnvironmentOffice-based, claims processing centers, or remote workFieldwork, inspecting damages on-site or in the field
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, public adjusting firms, independent agencies
Job FocusReviewing and processing claims, data entry, customer communicationInvestigating damages, assessing claims, negotiating settlements

Claims Pro roles primarily focus on processing and managing insurance claims within office settings, often requiring specific certifications. Claims Adjusters typically perform field investigations, inspecting damages firsthand and negotiating settlements. Both roles are essential in the insurance industry but differ in work environment and responsibilities.

What states have the most Claims Pro jobs?

States with the most job openings for Claims Pro jobs include:

What are popular job titles related to Claims Pro jobs?

For Claims Pro jobs, the most frequently searched job titles are:

Claims Pro jobs near you
Infographic showing various Claims Pro job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.

Claims Manager, Casualty

Atlanta, GA • On-site

Starr Insurance Companies
See more jobs at Starr Insurance Companiesexternal

Full-time

Re-posted 27 days ago

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Starr is looking for individuals who bring "passion" and "drive" to work with them every day. There's no shortage of opportunities as we continue to grow. Take charge of your career today and join our amazing team!

Preferred Location: Chicago

Alternate Locations: Atlanta, Philadelphia, Houston, Dallas

The Claims Manager, Commercial Casualty will be responsible for:

Active oversight of claims currently managed by a Third Party

Administrator as well as direct

handling of an active inventory of primary and excess claims related to

policies written out ofthe Commercial Casualty Profit Center

in various jurisdictions

Performing prompt coverage analysis and determination, investigation

into liability and defenses, and timely reserve evaluations

Perform audits through claim systems and on-site visits

Required to attend mediations, settlement conferences, etc. to negotiate

cost-effective settlements and attend trials on an "as needed" basis

Provide timely and meaningful information to underwriters, actuaries and

reinsurers to update them regarding losses which could impact Starr's

policies

Job Requirements:

  • Bachelors Degree required. JD preferred but not required
  • 7 - 10 years of experience in handling general liability claims and/or relevant litigation experience
  • Prior experience evaluating complex coverage issues related to CGL policies
  • Experience working with and managing TPAs
  • Demonstrated success managing litigation, evaluating and negotiating claims, involving both property damage and bodily injury exposures
  • Customer focus with excellent interpersonal, written and verbal communication skills
  • Detail oriented
  • High degree of personal organization and time management skills
  • Pro-active. Must have a sense of urgency
  • Ability to prioritize and perform successfully in a fast-paced environment
  • Proficiency in Microsoft Word and Excel
  • Some travel is required and will vary depending on business needs and caseload

#LI-LS1

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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