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Claims Pro Jobs (NOW HIRING)

Other duties may be assigned. 1. Submits accurate and timely claims to third party payers. 2. Resolves claim edits and account errors prior to claim submission. 3. Adheres to appropriate procedures ...

Auto Damage Desk Adjuster

Wilmington, DE · Hybrid

$48K - $62K/yr

Run Salvage Pro-quotes for total loss vehicles. * Handle first-party auto claims of minimal complexity, such as comprehensive auto claims. * Appropriately manage claims through coverage analysis ...

Auto Damage Desk Adjuster

Wilmington, DE · On-site

$48K - $62K/yr

Run Salvage Pro-quotes for total loss vehicles. * Handle first-party auto claims of minimal complexity, such as comprehensive auto claims. * Appropriately manage claims through coverage analysis ...

Other duties may be assigned. 1. Submits accurate and timely claims to third party payers. 2. Resolves claim edits and account errors prior to claim submission. 3. Adheres to appropriate procedures ...

Other duties may be assigned. 1. Submits accurate and timely claims to third party payers. 2. Resolves claim edits and account errors prior to claim submission. 3. Adheres to appropriate procedures ...

Auto Damage Desk Adjuster

Wilmington, DE · Hybrid

$48K - $62K/yr

Run Salvage Pro-quotes for total loss vehicles. * Handle first-party auto claims of minimal complexity, such as comprehensive auto claims. * Appropriately manage claims through coverage analysis ...

As a claim specialist you will be assigned a set of claims that will be your individual ... Attention to detail, pro-active, tenacious; * Ability to execute consistent follow-up on action ...

As a claim specialist you will be assigned a set of claims that will be your individual ... Attention to detail, pro-active, tenacious; * Ability to execute consistent follow-up on action ...

Claims Assistant

Chesapeake, VA · On-site

$23 - $25.25/hr

The Claims Assistant is a support role for the Risk Management team. This role partners with ... Pro-active and collaborative mindset with an ability to work in fast paced team environment ...

Claims Assistant

Chesapeake, VA · On-site

$23 - $25.25/hr

The Claims Assistant is a support role for the Risk Management team. This role partners with ... Pro-active and collaborative mindset with an ability to work in fast paced team environment ...

Pro-actively manage file inventory to ensure timely resolution of cases * Deliver exceptional ... claims with an emphasis in working with High Net Worth customers preferred and experience with ...

Pro-actively manage file inventory to ensure timely resolution of cases * Deliver exceptional ... claims with an emphasis in working with High Net Worth customers preferred and experience with ...

Pro-actively manage file inventory to ensure timely resolution of cases * Deliver exceptional ... claims with an emphasis in working with High Net Worth customers preferred and experience with ...

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Claims Pro information

See salary details

$30.5K

$64.6K

$90K

How much do claims pro jobs pay per year?

As of Sep 10, 2026, the average yearly pay for claims pro in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is a claims pro?

Claims Pros are professionals who handle insurance claims on behalf of individuals or companies. They assess, investigate, and process claims to determine the validity and amount of compensation due. Claims Pros may work for insurance companies, third-party administrators, or as independent adjusters. Their responsibilities include gathering information, communicating with policyholders, and ensuring claims are settled fairly and efficiently.

What skills and qualifications are needed to thrive as a claims pro?

To thrive as a Claims Professional, you need a solid understanding of insurance policies, claims processes, and investigative techniques, often supported by relevant industry certifications or a degree in business, finance, or a related field. Familiarity with claims management software and documentation systems, such as Guidewire or Xactimate, is typically required. Strong analytical thinking, negotiation, and customer service skills help you effectively resolve claims and communicate with policyholders. These competencies ensure accurate claims handling, regulatory compliance, and positive client experiences in a fast-paced environment.

What challenges might a claims pro face when handling complex insurance claims, and how can they overcome them?

Claims Pros often encounter complex cases that require in-depth investigation, negotiation with multiple parties, and balancing company policies with customer satisfaction. Challenges include managing tight deadlines, interpreting detailed policy language, and resolving disputes. To overcome these, strong organizational skills, continuous learning about regulatory updates, and effective communication with both clients and internal teams are essential. Collaborating closely with adjusters, legal teams, and underwriters can also help ensure thorough and fair claim resolutions.

What is the difference between Claims Pro vs Claims Adjuster?

AspectClaims ProClaims Adjuster
CertificationsOften requires industry-specific licenses or certificationsTypically requires state licensing and adjuster certifications
Work EnvironmentOffice-based, claims processing centers, or remote workFieldwork, inspecting damages on-site or in the field
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, public adjusting firms, independent agencies
Job FocusReviewing and processing claims, data entry, customer communicationInvestigating damages, assessing claims, negotiating settlements

Claims Pro roles primarily focus on processing and managing insurance claims within office settings, often requiring specific certifications. Claims Adjusters typically perform field investigations, inspecting damages firsthand and negotiating settlements. Both roles are essential in the insurance industry but differ in work environment and responsibilities.

What states have the most Claims Pro jobs?

States with the most job openings for Claims Pro jobs include:

What are popular job titles related to Claims Pro jobs?

For Claims Pro jobs, the most frequently searched job titles are:

Infographic showing various Claims Pro job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.

Claims Associate, Claims Express

Fort Washington, PA • On-site

Plymouth Rock Assurance
Insurance Services • 1 - 5K employees

$40K - $45K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 hours ago


Plymouth Rock Assurance rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz


Job description

Claims Express Associate

The Claims Express Associate will work in a team environment to deliver world-class service to auto insurance customers using a variety of available automated processes. This is a great opportunity for an eager person who thrives in a fast-paced work environment.

Responsibilities
  • Work in a team environment managing voice and e-mails from customers with active claims.
  • Review files assigned to the Express channel to ensure that the case meets the Express handling criteria. If not, transfer the claim to the Property Damage Unit.
  • Assist callers with setting up vehicle inspection appointments, and approving and answering rental questions.
  • Dispatch or reschedule vehicles to the field, shop or VET unit when applicable.
  • Refer complaints or concerns related to the appraisal to the appropriate unit for handling.
  • If applicable, use ISO and Lexis Nexis to identify carriers for subrogation.
  • Review and document police reports and identify potential injuries.
  • Review estimates and input payments.
  • Ensure that the proper compliance letters are sent.
  • Assist with processing incoming and outgoing mail.
  • Assist with special projects.
  • Provide leadership to others through example and sharing of knowledge/skills.
  • Perform other duties as assigned.
Qualifications
  • 1-3 years of customer service or insurance background preferred
  • Analytical and problem-resolution skills
  • Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, and Internet).
  • Working knowledge of Claims Pro and Image Right preferred
  • Strong knowledge of customer service techniques and processes
  • Ability to perform with minimal supervision
  • Excellent interpersonal skills
  • Ability to multitask and work under pressure.
  • Must possess excellent verbal and written communication skills.
  • High School Diploma required
Salary

The pay range for this position is $40,000 to $45,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Perks & Benefits
  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Annual 401(k) Employer Contribution
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
  • Robust health and wellness program and fitness reimbursements
  • Various Paid Family leave options including Paid Parental Leave
  • Tuition Reimbursement
About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".


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