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Claims Operations Associate Jobs in Springfield, IL

Allied Universal

Surveillance Investigator

Springfield, IL · On-site

$20 - $23/hr

Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services ... Associate's Degree or higher, preferably in Criminal Justice * Security/Loss Prevention experience

Lantern

Strategy Analyst

Springfield, IL · On-site

The role will support daily operations, drive operational improvements, identify growth ... Analyze claims and cost savings data to drive insights for reporting and product improvement

Lantern

Strategy Analyst

Springfield, IL · Remote

The role will support daily operations, drive operational improvements, identify growth ... Analyze claims and cost savings data to drive insights for reporting and product improvement

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All JobsClaims Operations Associate JobsClaims Operations Associate Jobs in Springfield, IL

Claims Operations Associate information

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How much do claims operations associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for claims operations associate in Springfield, IL is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What is a claims operations associate?

A Claims Operations Associate is a professional who supports the processing and administration of insurance claims. They handle tasks such as reviewing claim forms, verifying information, entering data into systems, and assisting claims adjusters or examiners with documentation and communications. Their role is crucial in ensuring that claims are processed efficiently, accurately, and in compliance with company policies and regulatory requirements. Claims Operations Associates may work for insurance companies, healthcare providers, or third-party administrators.

What skills and qualifications are needed to be a claims operations associate?

To thrive as a Claims Operations Associate, you need strong analytical abilities, attention to detail, and a solid understanding of insurance processes, often supported by a bachelor's degree or relevant experience. Familiarity with claims management systems, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organizational skills, and problem-solving abilities help you manage complex claims and collaborate effectively with internal and external stakeholders. These competencies ensure accurate, efficient claims processing and contribute to customer satisfaction and organizational compliance.

What challenges might a claims operations associate encounter in their daily work?

As a Claims Operations Associate, you may encounter challenges such as managing a high volume of claims while ensuring accuracy and compliance with regulations. Balancing timely processing with the need to investigate discrepancies or incomplete information can be demanding. Additionally, you'll often coordinate with adjusters, customers, and other departments, so strong communication and organizational skills are essential. Staying up to date with changing policies or industry standards can also be a key part of the role.

What is the difference between Claims Operations Associate vs Claims Analyst?

AspectClaims Operations AssociateClaims Analyst
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; some roles may prefer certifications like CPCU or similar
Work EnvironmentOffice setting, handling claims processing and customer interactionsOffice or remote, analyzing claims data and making decisions
Employer & IndustryInsurance companies, third-party administratorsInsurance firms, claims departments
Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesAnalyzing claims data and decision-making processes

The Claims Operations Associate typically handles claims processing tasks, customer service, and administrative duties within an insurance setting. In contrast, a Claims Analyst focuses more on analyzing claims data, assessing risks, and making decisions based on policy details. Both roles require knowledge of insurance policies and claims procedures, but the Claims Analyst often involves more analytical skills and data interpretation.

How much do claims operations associates make in the US?

Claims operations associates in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for advancement.

Is claims processing a stressful job?

Claims processing as a Claims Operations Associate can be stressful due to the need for accuracy, attention to detail, and meeting deadlines. The role often involves handling complex cases and working under time pressure, which can contribute to job-related stress. However, workload and stress levels vary depending on the employer and individual workload management skills.

What are the most commonly searched types of Claims Operations jobs in Springfield, IL?

The most popular types of Claims Operations jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Claims Operations Associate jobs?

Cities near Springfield, IL with the most Claims Operations Associate job openings:

Infographic showing various Claims Operations Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,265 per year, or $20.8 per hour.

Surveillance Investigator

Springfield, IL • On-site

Allied Universal
Investigation and Physical Security Services • 10K+ employees
Learn more about Allied Universalexternal

$23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,617 frontline employees who took The Breakroom Quiz

Job description

Company Overview: Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference. Allied Universal® is hiring a Surveillance Investigator. The Surveillance Investigator will perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities to assist with the administration of an insurance claim. + **Multiple positions** **available** **!** + **Must** **possess** **a valid driver's license with at least one year of driving experience** + **Pay Rate: $** **20** **- $23 /** **hr** **RESPONSIBILITIES:** + Conduct independent investigations of insurance claims across a range of coverage types, including workers' compensation, general liability, property and casualty, and disability + Utilize various surveillance techniques and equipment to monitor subjects covertly + Document and report observations, activities, and any relevant information in a clear and concise manner + Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts + Maintain confidentiality and adhere to legal and ethical standards in conducting surveillance operations **QUALIFICATIONS (MUST HAVE):** + High school diploma or equivalent + Post offer, must be able to successfully complete the Allied Universal Investigations' training/orientation course + Minimum of one (1) year of verifiable work experience, preferably involving investigations or other protective service-related field + Flexibility to work varied and irregular hours/days including weekends and holidays + Ability to type reports in Microsoft Word format with minimal grammatical and punctuation errors + Proficient in utilizing laptop computers, video cameras and cell phones + Capable of maintaining focus and multitasking effectively in a dynamic environment + Demonstrated ability to manage stressful situations with composure and professionalism + Ability to work in a very independent environment **PREFERRED QUALIFICATIONS (NICE TO HAVE):** + Associate's Degree or higher, preferably in Criminal Justice + Security/Loss Prevention experience + Military experience + Law enforcement experience + Prior insurance investigations experience + Prior educational or professional incident reporting and/or investigations experience **BENEFITS:** + Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance + Seven paid holidays annually, sick days available where required by law + Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices . . **Job ID:** 2026-1662321 **Location:** United States-Illinois-Springfield **Job Category:** Compliance & Investigations

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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