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Claims Operations Associate Jobs in Springfield, IL

IMA Financial Group

Client Associate - 2

Springfield, IL · On-site

$50K - $65K/yr

Independently performs core client service and operational responsibilities across onboarding ... Supports entry-level financial analysis, claims & utilization reporting, and renewal preparation.

TrueBlue

Territory Manager

Springfield, IL

$62K - $75K/yr

Manage workers compensation claims. * Accountable for compliance with organizational standards ... operational excellence. * Lead change initiatives and adopt new systems. Associate Support:

RenewableWorks

Territory Manager

Springfield, IL · On-site

$62K - $75K/yr

Manage workers compensation claims. * Accountable for compliance with organizational standards ... operational excellence. * Lead change initiatives and adopt new systems. Associate Support:

PeopleReady

Territory Manager

Springfield, IL · On-site

$62K - $75K/yr

Manage workers compensation claims. * Accountable for compliance with organizational standards ... operational excellence. * Lead change initiatives and adopt new systems. Associate Support:

PeopleReady

Territory Manager

Springfield, IL · On-site

$62K - $75K/yr

Manage workers compensation claims. * Accountable for compliance with organizational standards ... operational excellence. * Lead change initiatives and adopt new systems. Associate Support:

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Claims Operations Associate information

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How much do claims operations associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claims operations associate in Springfield, IL is $20.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What is a claims operations associate?

A Claims Operations Associate is a professional who supports the processing and administration of insurance claims. They handle tasks such as reviewing claim forms, verifying information, entering data into systems, and assisting claims adjusters or examiners with documentation and communications. Their role is crucial in ensuring that claims are processed efficiently, accurately, and in compliance with company policies and regulatory requirements. Claims Operations Associates may work for insurance companies, healthcare providers, or third-party administrators.

What skills and qualifications are needed to be a claims operations associate?

To thrive as a Claims Operations Associate, you need strong analytical abilities, attention to detail, and a solid understanding of insurance processes, often supported by a bachelor's degree or relevant experience. Familiarity with claims management systems, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organizational skills, and problem-solving abilities help you manage complex claims and collaborate effectively with internal and external stakeholders. These competencies ensure accurate, efficient claims processing and contribute to customer satisfaction and organizational compliance.

What challenges might a claims operations associate encounter in their daily work?

As a Claims Operations Associate, you may encounter challenges such as managing a high volume of claims while ensuring accuracy and compliance with regulations. Balancing timely processing with the need to investigate discrepancies or incomplete information can be demanding. Additionally, you'll often coordinate with adjusters, customers, and other departments, so strong communication and organizational skills are essential. Staying up to date with changing policies or industry standards can also be a key part of the role.

What is the difference between Claims Operations Associate vs Claims Analyst?

AspectClaims Operations AssociateClaims Analyst
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; some roles may prefer certifications like CPCU or similar
Work EnvironmentOffice setting, handling claims processing and customer interactionsOffice or remote, analyzing claims data and making decisions
Employer & IndustryInsurance companies, third-party administratorsInsurance firms, claims departments
Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesAnalyzing claims data and decision-making processes

The Claims Operations Associate typically handles claims processing tasks, customer service, and administrative duties within an insurance setting. In contrast, a Claims Analyst focuses more on analyzing claims data, assessing risks, and making decisions based on policy details. Both roles require knowledge of insurance policies and claims procedures, but the Claims Analyst often involves more analytical skills and data interpretation.

How much do claims operations associates make in the US?

Claims operations associates in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for advancement.

Is claims processing a stressful job?

Claims processing as a Claims Operations Associate can be stressful due to the need for accuracy, attention to detail, and meeting deadlines. The role often involves handling complex cases and working under time pressure, which can contribute to job-related stress. However, workload and stress levels vary depending on the employer and individual workload management skills.

What are the most commonly searched types of Claims Operations jobs in Springfield, IL?

The most popular types of Claims Operations jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Claims Operations Associate jobs?

Cities near Springfield, IL with the most Claims Operations Associate job openings:

Claims Operations Associate jobs near you
Infographic showing various Claims Operations Associate job openings in Springfield, IL as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,265 per year, or $20.8 per hour.

Client Associate - 2

IMA Financial Group

Springfield, IL • On-site

$50K - $65K/yr

Other

Posted 6 days ago

IMA Financial Group rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Client Associate

Delivers more independent client support, handling complex service tasks, supporting renewals, and responding to client questions with limited oversight. This role applies growing technical knowledge and judgment within defined parameters to support the client lifecycle.

Essential Job Duties Include But Are Not Limited To:

  • Independently performs core client service and operational responsibilities across onboarding, renewals, open enrollment, and ongoing client support.
  • Serves as a technical resource for HRIS and enrollment platforms, benefits communications, surveys, and standard reporting.
  • Reviews benefit contracts and materials for accuracy and completeness prior to client delivery.
  • Responds to more complex client questions and manage defined lifecycle tasks with limited oversight.
  • Supports entry-level financial analysis, claims & utilization reporting, and renewal preparation.
  • Informally guides peers and contributes to workflow execution through independent decision-making within established parameters.

Qualifications:

  • 1+ years relevant experience
  • Technical application skills: OE guide applications
  • General understanding of client lifecycle
  • Life & Health License: Take and pass Life & Health License within timing necessary for state requirements

Salary Range $50,000—$65,000 USD

What IMA Financial Group employees say

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