ZipRecruiter

Log In

1

Claims Operations Associate Jobs in Lockport, IL

AIG

Associate Actuary - Retail Property

Chicago, IL

$129K - $154K/yr

Associate Actuary - North America Property At AIG, we are reimagining the way we help customers to ... We collaborate with Finance, Claims, Operations, Marketing and Risk Management, among other ...

Invenergy

Associate, Insurance

Chicago, IL

Oversee regular claim reporting and maintain open claims status by working closely with the ... Support site managers, operations and engineering teams with insurance inspections, including but ...

previous pagenext page

Showing results 21-40

All JobsClaims Operations Associate JobsClaims Operations Associate Jobs in Lockport, IL

Claims Operations Associate information

See Lockport, IL salary details

$13

$21

$30

How much do claims operations associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claims operations associate in Lockport, IL is $21.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is a claims operations associate?

A Claims Operations Associate is a professional who supports the processing and administration of insurance claims. They handle tasks such as reviewing claim forms, verifying information, entering data into systems, and assisting claims adjusters or examiners with documentation and communications. Their role is crucial in ensuring that claims are processed efficiently, accurately, and in compliance with company policies and regulatory requirements. Claims Operations Associates may work for insurance companies, healthcare providers, or third-party administrators.

What skills and qualifications are needed to be a claims operations associate?

To thrive as a Claims Operations Associate, you need strong analytical abilities, attention to detail, and a solid understanding of insurance processes, often supported by a bachelor's degree or relevant experience. Familiarity with claims management systems, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organizational skills, and problem-solving abilities help you manage complex claims and collaborate effectively with internal and external stakeholders. These competencies ensure accurate, efficient claims processing and contribute to customer satisfaction and organizational compliance.

What challenges might a claims operations associate encounter in their daily work?

As a Claims Operations Associate, you may encounter challenges such as managing a high volume of claims while ensuring accuracy and compliance with regulations. Balancing timely processing with the need to investigate discrepancies or incomplete information can be demanding. Additionally, you'll often coordinate with adjusters, customers, and other departments, so strong communication and organizational skills are essential. Staying up to date with changing policies or industry standards can also be a key part of the role.

What is the difference between Claims Operations Associate vs Claims Analyst?

AspectClaims Operations AssociateClaims Analyst
CredentialsHigh school diploma or equivalent; some roles may require relevant certificationsHigh school diploma; some roles may prefer certifications like CPCU or similar
Work EnvironmentOffice setting, handling claims processing and customer interactionsOffice or remote, analyzing claims data and making decisions
Employer & IndustryInsurance companies, third-party administratorsInsurance firms, claims departments
Search & Comparison IntentUnderstanding entry-level claims roles and responsibilitiesAnalyzing claims data and decision-making processes

The Claims Operations Associate typically handles claims processing tasks, customer service, and administrative duties within an insurance setting. In contrast, a Claims Analyst focuses more on analyzing claims data, assessing risks, and making decisions based on policy details. Both roles require knowledge of insurance policies and claims procedures, but the Claims Analyst often involves more analytical skills and data interpretation.

How much do claims operations associates make in the US?

Claims operations associates in the US typically earn an average salary ranging from $40,000 to $60,000 per year, depending on experience, location, and company size. Entry-level roles may start lower, while experienced professionals or those with specialized skills can earn higher salaries. Benefits often include health insurance, paid time off, and opportunities for advancement.

Is claims processing a stressful job?

Claims processing as a Claims Operations Associate can be stressful due to the need for accuracy, attention to detail, and meeting deadlines. The role often involves handling complex cases and working under time pressure, which can contribute to job-related stress. However, workload and stress levels vary depending on the employer and individual workload management skills.

What cities near Lockport, IL are hiring for Claims Operations Associate jobs?

Cities near Lockport, IL with the most Claims Operations Associate job openings:

Claims Operations Associate jobs near you
Infographic showing various Claims Operations Associate job openings in Lockport, IL as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,783 per year, or $21 per hour.

Claims Call Center Specialist

First Chicago Insurance Company

Chicago, IL • On-site

$16 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

First Chicago Insurance rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

294th of 309 rated insurance

Job description

Claims Call Center Specialist

First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time.

Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.

What You'll Do
  • Provide excellent customer service to all callers
  • Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
  • Gather and document accidents and claim information accurately and efficiently
  • Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
  • Guide callers through the claims process and answer claim-related questions
  • Refer callers for estimates when applicable
  • Assist claims adjusters by providing timely information and support to customers
  • Develop a working knowledge of insurance policies and claims procedures
  • Maintain productivity and service standards while handling incoming call volume
  • Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
  • Participate in special projects and initiatives as assigned
What It's Like to Work in This Role

No two days are exactly alike. You'll interact with callers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.

You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.

Qualifications Required
  • Prior customer service experience
  • Strong verbal communication and phone skills
  • Excellent organizational and interpersonal skills
  • Data entry and typing proficiency (minimum 30 WPM)
  • Basic PC and computer navigation skills
  • Ability to multitask and work effectively in a fast-paced environment
Preferred
  • Associate or bachelor's degree
  • Prior insurance, claims, or call center experience
  • Bilingual skills are a plus

First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical, Dental and Vision Reimbursement
  • Short Term Disability/Long Term Disability
  • Life Insurance
  • Flexible Spending Account
  • Telemedicine Benefit
  • 401(k) with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Wellness Program
  • Fun company sponsored events
  • And so much more!

Estimated Compensation Range: $16/hr.-$22/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

What First Chicago Insurance employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply