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Claims Director Jobs in Puerto Rico (NOW HIRING)

Chubb

Claims Operations Supervisor

San Juan, PR · On-site

Role Purpose The Claims Operations Supervisor is a highly motivated and experienced individual who ... Performed requirement analysis and management, including direct contact with IT. Draft business ...

Assurant, Inc

Sr. Auto Claims Analyst

San Juan, PR

Support alignment between onshore expectations and offshore execution without direct people management. * Data Analysis, Insights & Forecasting * Analyze claims data to identify trends in frequency ...

The Condado Plaza Hotel

PR · On-site

Responsible for overseeing, directing, and administering all financial operations of the hotel ... claims and liability. • Ability to read, write, and speak the English language to communicate ...

The Condado Plaza Hotel

PR · On-site

Responsible for overseeing, directing, and administering all financial operations of the hotel ... claims and liability. • Ability to read, write, and speak the English language to communicate ...

Genco

PR · On-site

$45K - $55K/yr

The Corporate Paralegal & Compliance Specialist works closely with the Legal Department Director to help address legal claims and support the company's operations, escalating any matter requiring ...

Ferrovial

Contract Manager

San Juan, PR

$87K - $116K/yr

Support the Project Director and Construction Manager in commercial strategy and contract compliance. * Coordinate with Project Controls to assess cost impacts, delays, and schedule-related claims.

Pharmpix

PR · On-site

Properly enter test claims to verify business rules set up in the system. * Perform quality ... or Director. * Become Subject Matter Expert on OneArk functionality to support the Operational ...

Pharmpix

PR · On-site

... to claims processing and system configuration inquiries from internal departments and backend clients. * Proactively identify setup issues and escalate to the Benefit Implementation Director or ...

Ferrovial

Project Controls

San Juan, PR

... and claims. * Coordinate closely with Construction, Engineering, Contract Management, and ... Participate in coordination meetings with the Project Director, Construction Manager, and USACE ...

Walgreens

Pharmacy Customer Service Assoc. Cert

Humacao, PR · On-site

$16 - $18/hr

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Processes (corrects and resubmits) manual claims for third party program prescription services in a ...

Walgreens

Pharmacy Customer Service Assoc. Cert

Yauco, PR · On-site

$16 - $18/hr

In accordance with state and federal regulations, assists the pharmacist, under direct supervision ... Processes (corrects and resubmits) manual claims for third party program prescription services in a ...

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Claims Director information

How does a Claims Director typically collaborate with other departments to resolve complex claims issues?

A Claims Director often works closely with legal, underwriting, risk management, and customer service teams to resolve complex claims. This collaboration ensures that claims are handled efficiently, comply with regulatory requirements, and align with company policy. The Claims Director may lead cross-functional meetings, provide strategic input, and coordinate investigations, especially on high-value or disputed claims. Effective communication and teamwork are essential to balance the interests of the company and the policyholder while mitigating risk.

What are the key skills and qualifications needed to thrive as a Claims Director, and why are they important?

To thrive as a Claims Director, you need extensive experience in claims management, strong analytical abilities, and typically a bachelor's degree in business, insurance, or a related field. Familiarity with claims processing software, regulatory compliance systems, and often industry certifications such as CPCU or AIC are important. Leadership, strategic thinking, and excellent communication skills set outstanding Claims Directors apart. These competencies are crucial for ensuring efficient claims operations, regulatory adherence, and effective team management within insurance organizations.

What Does a Claims Director Do?

A claims director oversees the daily and long-term operations of an insurance claims department. In this career, you guide the department, establishing uniform policies on insurance coverage and claims for a variety of situations, such as personal injuries, property damage, or casualty loss, based on appraisal information and verification of claims by other insurance specialists. Although your duties and responsibilities are mostly in a managerial capacity, you may advise subordinates or take over claims that are particularly complex. You also represent the department and company and ensure that customers receive excellent service.

What are Claims Directors?

Claims Directors are senior professionals responsible for overseeing the claims department within an insurance company or similar organization. They develop and implement policies, manage claims staff, and ensure that claims are processed efficiently and in compliance with regulations. Their role includes analyzing claim trends, handling complex or escalated cases, and working to minimize company risk. Claims Directors also collaborate with other departments to improve customer satisfaction and operational effectiveness.
More about Claims Director jobs
What are the most commonly searched types of Claims jobs in Puerto Rico? The most popular types of Claims jobs in Puerto Rico are:
What are popular job titles related to Claims Director jobs in Puerto Rico? For Claims Director jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Claims Director jobs in Puerto Rico look for? The top searched job categories for Claims Director jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Claims Director jobs? Cities in Puerto Rico with the most Claims Director job openings:
Claims Director jobs near you
Infographic showing various Claims Director job openings in Puerto Rico as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.
Claims Operations Supervisor

Claims Operations Supervisor

Chubb

San Juan, PR • On-site

Full-time

Posted 13 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

136th of 299 rated insurance

Job description

Role Purpose
The Claims Operations Supervisor is a highly motivated and experienced individual who will managed and control the Claims Department processes and will work closely with other Claims leaders, IT professionals, and other stakeholders to extract, analyze, and deliver actionable insights from complex datasets.

The role will have a major focus on gathering business requirements, documentation, data analysis and business impact analysis while working on system and process specific initiatives. In addition, the role expands into the area of reporting, continuous process improvements and change management within the Claims department.

The deliverables include measurable and time-bound activities, taking ownership of project milestones and ongoing stakeholder communication, with business and IT being a key business partner.

Key Responsabilities
    Managed a team of analysts working on Claims system and process specific initiatives. 
    Lead Claims projects, specifically related to systems and processes, including the scoping of new systems and any interface requirements.
    Performed requirement analysis and management, including direct contact with IT. 
    Draft business requirement documents and process designs
    Work closely with the region and IT to execute required testing.
    When business SMEs are required for UAT, act as a champion/lead tester. 
    Design test cases for UAT and create test data.
    Monitor work being developed by IT and ensure it aligns with the business' requirement.
    Develop into an SME for all claim systems/processes. 
    Perform Data analysis to provide factual evidence for process efficiency and business cases.
    Act as the point of contact for technical queries relating to claim systems. 
    Facilitate and coordinate with various functions of organization in capturing data for claims regulatory reporting and analysis.
    Assist Claims Management in establishing, customizing and/or in reuse of existing processes to streamline Claims management.
    Partner with cross-functional teams, including Claims leaders, underwriting, finance, IT, and data management, to understand business requirements and develop data-driven insights to support decision making.
    Perform in-depth data analysis, utilizing analytical thinking and problem-solving skills to identify patterns, trends, and relationships within large datasets.
    Develop and implement processes for data validation and reconciliation to ensure data quality and reliability.
    Utilize Microsoft Excel, PowerBI, SQL, Azure, Python, or QlikSense, to manipulate and analyze data, creating insightful reports and visualizations to support decision-making.
 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Requirements 
    Bachelor's degree in Business Administration, Engineering, or a related field.
    Requirements document writing and design mapping.
    Strong analytical thinking and problem-solving skills, with the ability to work with large and complex datasets.
    Proficiency in Microsoft Excel and PowerBI for data manipulation, analysis, and reporting.
    Self-starter with an eye for detail, can independently set and manage competing priorities.
    Exceptional communication and interpersonal skills, with the ability to effectively facilitate and collaborate with business leaders, technical teams, and stakeholders.
    Over 6 years of experience is preferred, but candidates less experience will be considered if they have the desired data skill set.


It would be a plus if you have: 
    3+ years of Insurance experience or strong understanding of the Insurance Value Chain and core insurance functions.
    Understanding of any custom Insurance suite or solution will be an added advantage.
    IT/systems knowledge and understanding of Project Management methodology. 
 

What Chubb employees say

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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