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Claims Concierge Jobs in Silver Spring, MD (NOW HIRING)

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Claims Concierge information

See Silver Spring, MD salary details

$35.1K

$74.5K

$122.5K

How much do claims concierge jobs pay per year?

As of Aug 14, 2026, the average yearly pay for claims concierge in Silver Spring, MD is $74,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $92,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims concierge, and why are they important?

To thrive as a Claims Concierge, you need strong knowledge of insurance processes, claims management, and customer service principles, usually supported by experience in an insurance or client-facing role. Familiarity with claims management systems, CRM software, and standard office productivity tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and guide clients through complex situations. These abilities ensure a positive client experience and efficient claims resolution, which are crucial for customer satisfaction and retention.

Is claims processing a stressful job?

Claims processing is a core responsibility of claims concierge roles, involving reviewing and managing insurance claims, which can be stressful due to tight deadlines, high workload, and the need for accuracy. The job requires strong organizational skills and attention to detail to handle complex cases efficiently. Stress levels can vary based on workload, company environment, and individual coping strategies.

What is the difference between Claims Concierge vs Claims Adjuster?

AspectClaims ConciergeClaims Adjuster
CredentialsCustomer service experience, insurance knowledgeLicensing, certifications (e.g., state-specific adjuster license)
Work EnvironmentCustomer-facing, administrative, office or remoteField or office-based, investigative and assessment tasks
Employer & Industry UsageInsurance companies, brokerages, third-party administratorsInsurance carriers, claims departments, independent agencies
Search & Comparison IntentCustomer service, claims support, administrative rolesClaims investigation, settlement, assessment roles

While Claims Concierge primarily focuses on customer service and administrative support within insurance claims, Claims Adjusters are responsible for investigating and settling claims, often requiring licensing and technical expertise. Both roles are essential in the insurance industry but differ in responsibilities and credentials.

Do claims concierges make good money?

Claims concierges typically earn a median annual salary ranging from $35,000 to $50,000, depending on experience, location, and employer. They may also receive benefits such as health insurance and paid time off, with some roles offering performance bonuses. Salary levels can vary based on the complexity of claims handled and the company's size.

What is a claims concierge?

A Claims Concierge is a professional who assists clients through the insurance claims process, providing guidance, support, and personalized service to ensure a smooth and efficient resolution. They act as a liaison between the client and the insurance company, helping to gather necessary documentation, answer questions, and keep clients informed about the status of their claim. Claims Concierges aim to reduce stress and streamline the experience for individuals dealing with claims, making the process more transparent and customer-friendly.

How does a claims concierge typically collaborate with other departments during the claims process?

A Claims Concierge works closely with various departments such as adjusters, customer service, and legal teams to ensure a smooth and efficient claims experience for clients. They act as a central point of communication, coordinating information between the policyholder and internal teams, and often facilitate timely resolution by clarifying documentation requirements or addressing client concerns. This collaboration helps expedite the process and ensures that clients receive accurate updates and support throughout their claim. Strong interpersonal skills and proactive communication are key to success in this role.

What are popular job titles related to Claims Concierge jobs in Silver Spring, MD?

For Claims Concierge jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Claims Concierge jobs in Silver Spring, MD look for?

The top searched job categories for Claims Concierge jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Claims Concierge jobs?

Cities near Silver Spring, MD with the most Claims Concierge job openings:

Claims Concierge jobs near you

Senior Claim Manager (Group Insurance)

Prudential Financial, Inc.

Fort Washington, MD • On-site

$61K - $101K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Prudential rating

8.7

Company rating: 8.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

70th of 307 rated insurance

Job description

Job Classification:
Operations - Insurance Operations
This Senior Level Claim Manager role will provide concierge-level customer service to one of Group Insurance's largest clients. By gaining a deep understanding of the client's culture and using expert customer service skills, the Senior Claim Manager will take a consultative approach in guiding and coaching our client's employees through the life cycle of a disability claim. With exposure to multiple products, including Short Term Disability, Statutory Leaves, Absence, Long Term Disability, and Life Waiver of Premium, the Senior Claim Manager will deliver world-class service that ensures a more effortless experience for the employee.
As an exceptional collaborator, the Senior Claim Manager will engage Expert Resources to further enhance the claim journey, addressing Behavioral Health and Vocational opportunities within their block of claims. This Concierge Team Member will have the opportunity to interact directly with the Leave team at the client during quarterly virtual meetings and will interface daily with the client's Benefits Business Partners.
As an innovator, the Senior Claim Manager will seek out opportunities to further enhance the claimant experience and will serve as an ambassador for continuous process improvement within the Concierge Team.
The Senior Level Claim Manager is responsible for providing excellent customer service while managing an assigned block of around 75 Long-Term Disability (LTD) and Short-Term Disability (STD) claims. The assigned claim block will fluctuate between more or fewer LTD and STD claims, depending on the team's needs. The Senior Claims Manager will be responsible for overseeing a block of complex claims, including those with co-morbidities, behavioral health issues, and self-reported symptoms.
Qualifications:
  • 3+ years of LTD experience is required
  • STD claim handling and Life Waiver of Premium experience and/or understanding is preferred
  • Expert-level, proactive communication skills using a variety of pathways including telephone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls to deliver exceptional, white-glove service to the customer
  • An energetic customer focus evidenced through maintaining customer relationships
  • Confidence in communicating with highly skilled and highly educated claimants in the software industry
  • Ability to interact confidently with attorneys and specialty medical professionals such as Psychiatric providers
  • Excellent documentation skills to capture the essence of telephone conversations and to establish clear, concise claim plans
  • Ability to comprehend and interpret complex and non-standard policy and plan provisions
  • Strong ability to independently work through ambiguous situations and adjust course quickly when needed
  • Advanced math skills with the ability to perform financial calculations related to salary and incentives, partial disability calculations, RTW incentives, and offsets
  • Provides technical direction to other claims personnel as needed
  • Excellent organizational and time management skills
  • Demonstrated teamwork skills and ability to leverage resources to attain goals

This position will work virtually; therefore, new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:
  • Preference to be available to work Pacific Time Zone business hours; it not Pacific Time Zone, ability to work a later work shift to support customer located on the West Coast.
  • Subscribe to an internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.
  • Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.
  • Quiet area in your home with minimal distractions and noise-free.
  • Reliability and dependability throughout our extensive training program are required.

What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $61,700.00 to $101,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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