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Sr Csr Jobs in Silver Spring, MD (NOW HIRING)

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

Customer Service Representative Hot Job Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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$23

$36

How much do sr csr jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for sr csr in Silver Spring, MD is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.35 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.

What are popular job titles related to Sr Csr jobs in Silver Spring, MD?

For Sr Csr jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Sr Csr jobs in Silver Spring, MD look for?

The top searched job categories for Sr Csr jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Sr Csr jobs?

Cities near Silver Spring, MD with the most Sr Csr job openings:

Sr Csr jobs near you
Infographic showing various Sr Csr job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $49,615 per year, or $23.9 per hour.

Senior Customer Service Representative Part Time

Tailored Brands Inc

Gwynn Oak, MD • On-site

$15.58 - $20.26/hr

Other

Re-posted yesterday

Tailored Brands rating

6.8

Company rating: 6.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

27th of 104 rated fashion retailers

Job description

Senior Customer Service Representative
For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear, and accessories for the entire family.
We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.
We Have Immediate Openings - Start Right Away!
Competitive hourly rates
Flexible schedules to meet your availability!
Tuition reimbursement
Generous employee discount on first purchase
Ongoing discounts on purchase made at any Tailored Brands store.
What You Bring:
  • Customer service - or as we call it - culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
  • Desire to learn and adapt to new programs.
  • Ability to work well and consult with associates at all levels and contribute to a positive work environment.
Our Senior Customer Service Representatives are responsible for all aspects of the customer experience with multiple responsibilities, but not limited to:
  • Assisting management with register opening and closing procedures and monitoring cash handling, performing audits and end of shift drawer counts, following all standard operating procedures for handling customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
  • Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
  • Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas,
  • Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements.

Physical Requirements
Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range: $15.58-$20.26/hourly
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

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