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Claims Concierge Jobs in Indiana (NOW HIRING)

Basney BMW Mazda

Parts Advisor

South Bend, IN

Provide concierge support for all owner inquiries, whether phone or in person, to assure the ... Oversee administration of warranty claims as well as training and supervising of service department.

Basney BMW Mazda

Parts Advisor

South Bend, IN

Provide concierge support for all owner inquiries, whether phone or in person, to assure the ... Oversee administration of warranty claims as well as training and supervising of service department.

Basney BMW Mazda

Parts Advisor

South Bend, IN · On-site

Provide concierge support for all owner inquiries, whether phone or in person, to assure the ... Oversee administration of warranty claims as well as training and supervising of service department.

Basney BMW Mazda

Parts Advisor

South Bend, IN · On-site

Provide concierge support for all owner inquiries, whether phone or in person, to assure the ... Oversee administration of warranty claims as well as training and supervising of service department.

Mortenson

Senior Scheduler I

Lebanon, IN

$102K - $137K/yr

Basic knowledge of claims avoidance and resolution techniques * Ability to work in a cross ... No-Cost mental health tool and concierge with extensive work-life resources * Tuition reimbursement

M. A. Mortenson Company

Senior Scheduler I

Lebanon, IN · On-site

$102K - $137K/yr

Basic knowledge of claims avoidance and resolution techniques * Ability to work in a cross ... No-Cost mental health tool and concierge with extensive work-life resources * Tuition reimbursement

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All JobsClaims Concierge JobsClaims Concierge Jobs in Indiana

Claims Concierge information

What is a claims concierge?

A Claims Concierge is a professional who assists clients through the insurance claims process, providing guidance, support, and personalized service to ensure a smooth and efficient resolution. They act as a liaison between the client and the insurance company, helping to gather necessary documentation, answer questions, and keep clients informed about the status of their claim. Claims Concierges aim to reduce stress and streamline the experience for individuals dealing with claims, making the process more transparent and customer-friendly.

How does a claims concierge typically collaborate with other departments during the claims process?

A Claims Concierge works closely with various departments such as adjusters, customer service, and legal teams to ensure a smooth and efficient claims experience for clients. They act as a central point of communication, coordinating information between the policyholder and internal teams, and often facilitate timely resolution by clarifying documentation requirements or addressing client concerns. This collaboration helps expedite the process and ensures that clients receive accurate updates and support throughout their claim. Strong interpersonal skills and proactive communication are key to success in this role.

What are the key skills and qualifications needed to thrive as a claims concierge, and why are they important?

To thrive as a Claims Concierge, you need strong knowledge of insurance processes, claims management, and customer service principles, usually supported by experience in an insurance or client-facing role. Familiarity with claims management systems, CRM software, and standard office productivity tools is typically required. Exceptional communication, empathy, and problem-solving skills help you build trust and guide clients through complex situations. These abilities ensure a positive client experience and efficient claims resolution, which are crucial for customer satisfaction and retention.

What is the difference between Claims Concierge vs Claims Adjuster?

AspectClaims ConciergeClaims Adjuster
CredentialsCustomer service experience, insurance knowledgeLicensing, certifications (e.g., state-specific adjuster license)
Work EnvironmentCustomer-facing, administrative, office or remoteField or office-based, investigative and assessment tasks
Employer & Industry UsageInsurance companies, brokerages, third-party administratorsInsurance carriers, claims departments, independent agencies
Search & Comparison IntentCustomer service, claims support, administrative rolesClaims investigation, settlement, assessment roles

While Claims Concierge primarily focuses on customer service and administrative support within insurance claims, Claims Adjusters are responsible for investigating and settling claims, often requiring licensing and technical expertise. Both roles are essential in the insurance industry but differ in responsibilities and credentials.

Do claims concierges make good money?

Claims concierges typically earn a median annual salary ranging from $35,000 to $50,000, depending on experience and location. They often receive benefits such as health insurance and paid time off, and the role may require strong communication and organizational skills. Salary levels can vary based on the employer and industry standards.

Is claims processing a stressful job?

Claims processing is a core responsibility of claims concierge roles, involving reviewing and managing insurance claims, which can be stressful due to tight deadlines, high workload, and the need for accuracy. The job requires strong organizational skills and attention to detail to handle complex cases efficiently. Stress levels can vary based on workload, company environment, and individual coping strategies.

What are popular job titles related to Claims Concierge jobs in Indiana?

For Claims Concierge jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Claims Concierge jobs in Indiana look for?

The top searched job categories for Claims Concierge jobs in Indiana are:

What cities in Indiana are hiring for Claims Concierge jobs?

Cities in Indiana with the most Claims Concierge job openings:

Claims Concierge jobs near you

Parts Advisor

Basney BMW Mazda

South Bend, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

The Basney family’s history in the automotive business dates back to the 1970’s. Our mission is to continue to provide top quality automotive products and services with great value and outstanding customer satisfaction. We consider our work environment to be one of the finest in the area.  We want you to feel free to talk to us and we will feel free to talk to you.  We want to keep it this way throughout your employment.  It is very important that every employee be treated as an individual and an important contributor to the operation of our organization.   


Benefits:

  • Medical, Dental and Vision Insurance
    • $0 deductible opportunity with annual wellness screening
    Life insurance and Disability 
  • 401K
  • Paid Vacation
  • Paid Holidays
  • Paid Training
Responsibilities
  • Oversee service orders and flow of parts department. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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