"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Claims Service Representative (Remote – Part-Time)
Location: Remote
Duration: 3 Months
Pay Rate: $18.00/hr.
Days: Tuesday – Thursday
Hours: 9:00 AM – 4:00 PM EST (7 hours/day)
Job Description:
Job Summary:
Process medical claims and communicate with providers regarding the claims process. Maintain daily claims management, document detailed claim notes, resolve issues, and escalate calls when necessary.
Schedule:
- Days: Tuesday – Thursday
- Hours: 9:00 AM – 4:00 PM EST (7 hours/day)
- Fixed schedule (not flexible)
- All candidates must work the full scheduled hours
- 30-minute staggered breaks
- Part-Time Position
Position Overview:
Handle inbound calls from healthcare providers.
Understanding of medical office operations is helpful but not required.
Spanish is a plus, not required.
Experience:
- 1+ year of Customer Service and Claims experience or equivalent.
- Inbound Call Center experience preferred.
Required Skills:
- Medical terminology
- Claims management
- Microsoft Office
- Comfortable on camera
- Excellent verbal & written communication
- Analytical & problem-solving skills
- Organization & multitasking
- Teamwork & interpersonal skills
- Ability to support multiple clients and systems simultaneously
- Ability to meet/exceed performance expectations
Essential Responsibilities:
- Assist callers with claims and servicing questions.
- Educate customers on documentation, timelines, payments, and claim status.
- Explain client requirements and benefit plans.
- Document calls accurately.
- Enter information into the claims management system.
- Assign new claims to handlers.
- Route or escalate calls appropriately.
- Maintain attendance during scheduled hours.
- Support quality programs.
- Perform other assigned duties.
Job Specification:
- Education: Completed High School Diploma or GED.
About ASK:Â ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.