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Claim Operator Jobs (NOW HIRING)

Chubb

AVP, Claim - Coverage & Complex

New Haven, CT · On-site

$117K - $170K/yr

... operating environment. Experience involving Financial Lines (D&O E&O, EPLI, Fidelity, Surety ... Providing guidance to claims disciplines regarding coverage issues, coverage disputes and claim ...

Chubb

AVP, Claim - Coverage & Complex

New Haven, CT · On-site

$117K - $170K/yr

... operating environment. Experience involving Financial Lines (D&O E&O, EPLI, Fidelity, Surety ... Providing guidance to claims disciplines regarding coverage issues, coverage disputes and claim ...

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How much do claim operator jobs pay per year?

As of Jun 5, 2026, the average yearly pay for claim operator in the United States is $76,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $85,500.00 per year, depending on experience, location, and employer.

What are some common challenges a Claim Operator faces in managing insurance claims, and how can they be addressed?

Claim Operators often encounter challenges such as handling a high volume of claims, ensuring accuracy in documentation, and meeting strict deadlines. These challenges can be managed by developing strong organizational skills, utilizing claims management software efficiently, and maintaining clear communication with both clients and team members. Staying updated on regulatory changes and company policies also helps prevent errors and ensures compliance throughout the claims process.

What is the difference between Claim Operator vs Claims Adjuster?

AspectClaim OperatorClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; licensing or certification often required
Work EnvironmentInsurance companies, claims processing centersFieldwork and office settings, inspecting damages
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Common Search & ComparisonClaim OperatorClaims Adjuster

Claim Operators primarily handle the administrative processing of claims within insurance companies, focusing on data entry and documentation. Claims Adjusters, on the other hand, evaluate damages, inspect claims, and determine settlement amounts. While both roles require insurance knowledge and sometimes licensing, Claim Operators focus on processing, whereas Claims Adjusters are more involved in assessment and decision-making.

What are the key skills and qualifications needed to thrive as a Claim Operator, and why are they important?

To thrive as a Claim Operator, you need strong analytical skills, attention to detail, and a foundational understanding of insurance processes, often supported by a high school diploma or equivalent. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, organization, and problem-solving abilities help in interacting with clients and resolving claims efficiently. These skills are crucial for accurately processing claims, ensuring customer satisfaction, and maintaining compliance with regulatory standards.

What does a Claim Operator do?

A Claim Operator is responsible for processing and managing insurance claims. They review claim submissions, verify documentation for accuracy, and determine the validity of claims according to company policies. Claim Operators may also communicate with clients, adjusters, and other stakeholders to gather additional information or resolve issues. Their role helps ensure that claims are handled efficiently and fairly, contributing to customer satisfaction and the integrity of the insurance process.
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What cities are hiring for Claim Operator jobs? Cities with the most Claim Operator job openings:
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Claim Operator jobs near you
Infographic showing various Claim Operator job openings in the United States as of May 2026, with employment types broken down into 53% Full Time, 46% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $76,039 per year, or $36.6 per hour.
AVP, Claim - Coverage & Complex

AVP, Claim - Coverage & Complex

Chubb

New Haven, CT • On-site

$117K - $170K/yr

Full-time

Posted 12 days ago

Chubb rating

8.1

Company rating: 8.1 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

133rd of 260 rated insurance

Job description

Job Description
This individual contributor AVP role in the Coverage and Complex Claims Department requires a demonstrated, high degree of specialized and technical competence in handling and managing a wide variety of claims with coverage issues as well as coverage litigation involving Casualty (Personal Lines & Commercial Lines) in a diverse and complex operating environment. Experience involving Financial Lines (D&O E&O, EPLI, Fidelity, Surety & Political Risk), Property (Personal Lines & Commercial), Worker's Compensation, and Accident & Health will also be considered.
Responsibilities include:
  • Directly handling and managing claims involving complex coverage issues, including the investigation, analysis and evaluation of coverage liability and damages and directly handling coverage disputes, including matters in litigation and arbitration both initiated by Chubb issuing companies and when Chubb issuing companies are named in such litigation.
  • Formulating claims and litigation strategies, assigning, directing and managing outside counsel in coverage litigation both initiated by Chubb issuing companies and when such companies are named in litigation or arbitration.
  • Managing discovery issues and responses, including opportunities to ensure consistency as well as identifying relevant and responsive information as well as ensuring proper and adequate preparation of company witnesses for deposition and trial testimony.
  • Attending critical court proceedings, including mediation and settlement conferences as well as trials and appeals.
  • Providing guidance to claims disciplines regarding coverage issues, coverage disputes and claim handling issues, including strategic direction as well as recommending and assigning outside coverage counsel.
  • Managing coverage counsel and litigation costs as well as collaborating and working with the litigation and vendor management teams ensuring cost management and the development and enhancement of the coverage counsel panel.
  • Collaborating across disciplines and business units, including: the office of general counsel overseeing errors & omissions issues arising from claims handling, the Brandywine (run-off) team, the Bermuda claims team and in-house coverage counsel team.
  • Supporting actuarial and underwriting inquiries regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments.
  • Extensive communication with insureds, brokers, reinsurers, actuaries and auditors (both external and internal).
  • This role will also require ad hoc work on special projects and presentations on those assignments to senior management.
  • 25% travel is required.

Qualifications
The ideal candidate will have 10 or more years of experience as a lawyer and/or claim professional with a high degree of specialized and technical competence in litigation management and the handling of complex coverage issues, high exposure and/or long term exposure claims and coverage litigation. A law degree is required.
The ideal candidate will also have:
  • Excellent organizational, writing, interpersonal communication, and negotiation skills.
  • Excellent customer service skills and will be able to work with clients and business partners in a professional manner.
  • Demonstrated ability to work in a complex operating environment.
  • Ability to work independently, issue spot, and assimilate learning materials on many different subjects from various sources.
  • Experience in senior management reporting.

The pay range for the role is $117,600 to $170,400. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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