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Claim Intake Representative Jobs (NOW HIRING)

Disability Law Group Llp

VA Intake Specialist

Troy, MI · On-site

$18 - $21/hr

As an Intake Representative in our Social Security Department, you will be helping to cultivate and ... new claim is needed, an appeal, or an upcoming hearing. This position involves extensive ...

Disability Law Group

VA Intake Specialist

Troy, MI · On-site

$18 - $21/hr

As an Intake Representative in our Social Security Department, you will be helping to cultivate and ... new claim is needed, an appeal, or an upcoming hearing. This position involves extensive ...

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Claim Intake Representative information

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$29

How much do claim intake representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for claim intake representative in the United States is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a claim intake representative?

Claim Intake Representatives are professionals responsible for receiving, reviewing, and processing initial insurance claim information from policyholders, claimants, or providers. They gather and verify necessary details, enter data into claim management systems, and ensure that claims are forwarded to the appropriate departments for further handling. Their role requires excellent communication and data entry skills, as well as a strong understanding of company policies and customer service practices. Claim Intake Representatives may work in various sectors, such as health, auto, or property insurance.

What are the key challenges a claim intake representative typically faces during the claims process?

A Claim Intake Representative often encounters challenges such as managing high call volumes, accurately gathering detailed information from sometimes distressed clients, and ensuring all data is correctly entered into claims systems. Balancing efficiency with empathy is crucial, as representatives must provide excellent customer service while adhering to strict compliance guidelines. Additionally, they must effectively collaborate with claims adjusters, supervisors, and other departments to facilitate smooth case handoffs and timely resolution.

What are the key skills and qualifications needed to thrive as a claim intake representative, and why are they important?

To thrive as a Claim Intake Representative, you need strong attention to detail, data entry accuracy, and a solid understanding of insurance terminology, often supported by a high school diploma or equivalent. Familiarity with claims management systems, customer relationship management (CRM) software, and proficiency in Microsoft Office are typically required. Excellent communication, active listening, and problem-solving skills help individuals excel when interacting with claimants and internal teams. These skills ensure claims are processed efficiently, accurately, and with a positive customer experience, which are critical for organizational success.

What is the difference between Claim Intake Representative vs Claims Processor?

Claim Intake RepresentativeClaims Processor
Handles initial claim submissions, verifies information, and gathers necessary documentation.Reviews, evaluates, and processes claims after initial intake, often making determinations on claim validity.

While both roles are essential in the insurance claims process, Claim Intake Representatives focus on the initial contact and data collection, whereas Claims Processors handle the detailed review and decision-making. Both positions require similar credentials and work in the same industry environment, often within insurance companies or third-party claims organizations.

What cities are hiring for Claim Intake Representative jobs?

Cities with the most Claim Intake Representative job openings:

What states have the most Claim Intake Representative jobs?

States with the most job openings for Claim Intake Representative jobs include:

What are popular job titles related to Claim Intake Representative jobs?

For Claim Intake Representative jobs, the most frequently searched job titles are:

Infographic showing various Claim Intake Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $41,287 per year, or $19.8 per hour.

Non-Clinical Intake

Wallingford, CT • On-site

Community Health Network of Connecticut, Inc.
Insurance Services • 51 - 200 employees
Learn more about Community Health Network of Connecticut, Inc.external

$37K - $39K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking a Non-Clinical Intake Representative. 

Important: This position will be filled through selected staffing agencies. Please be sure to indicate the staffing agency that you are working with on your application.

Primary Responsibilities: 

  • Responsible for triaging all incoming calls into the Utilization Management Unit, entering referrals into system, requesting all clinical information and forwarding any referral requiring medical necessity determination to clinical staff. 
  • Provides support for claim related provider appeals.

Tasks Performed: 

  • Reviews all referrals for completeness, verifies eligibility and verifies that provider is in network. Assists with entry of new hospital admissions. 
  • Maintains knowledge of covered benefits of Medicaid programs. 
  • Identifies and refers for coordination of benefits (COB) and third-party liability (TPL) as appropriate. 
  • Maintains confidentiality of member specific records. 
  • Acts as preceptor to new staff. 
  • Performs other duties as assigned.

Essential Functions: 

  • Responds to telephonic requests by providers for authorization and benefit coverage for CHNCT members for all lines of business. 
  • Approves services based on benefit package. 
  • Performs data entry for specialty visits, rehabilitation, DME, etc. Interacts with providers and vendors to collect necessary medical information and office notes needed to support clinical staff in decision making. 
  • Identifies service requests for non-par providers and services outside of member benefit packages and refers to clinical staff.

Desired Education: Secondary schooling

Desired Degree: High school diploma or GED


Desired Experience: 1 to 3 years' related experience

Other Qualifications: Claims processing background preferred. Excellent interpersonal/telephone communication skills. Knowledge of medical terminology, ICD9 and CPT 4 coding. Strong word processing and data entry skills. Ability to handle several tasks concurrently.

CHNCT Offers Great Benefits:

  • Medical, dental and vision coverage options
  • Flexible spending and health savings accounts
  • Group term life insurance
  • A 401(k) plan with company-match and immediate vesting
  • Voluntary accidental injury coverage
  • Tuition reimbursement and continuing education opportunities
  • A generous paid-leave bank and company holidays
  • Wellness program

We are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed. We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees. We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment. 

We are committed to providing an inclusive and accessible interview process. If you require a reasonable accommodation for your interview due to a disability. Please contact us in advance if you need an accommodation.