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Claim Intake Representative Jobs in Georgia (NOW HIRING)

Broughton Partners

Intake Specialist I

Savannah, GA

$16.50 - $22/hr

Our Intake Specialists will determine if the people calling in have a valid legal claim, answer ... secure representation by a litigating law firm that is right for them. This is a call center ...

Reserv, Inc.

Excess Director

Atlanta, GA · On-site

Implement and maintain best practices for claims handling including claim intake, investigation ... Participate in client meetings, audits, and stewardship reviews representing Reserv's claims ...

Reserv, Inc.

Trucking Director

Atlanta, GA · On-site +1

Implement and maintain best practices for claims handling, including: claim intake, investigation ... representatives * Prepare and present comprehensive claims reports, metrics, and analysis to ...

Reserv, Inc.

Claims Manager - Trucking (BI)

Atlanta, GA · On-site +1

Implement and maintain best practices for claims handling, including: claim intake, investigation ... representatives * Prepare and present comprehensive claims reports, metrics, and analysis to ...

Osmose Utilities Services

Claims Analyst

Atlanta, GA · On-site

Coordinate the intake, reporting, and follow-up of work-related injury and illness claims. * Assess ... Monitor claim status and ensure timely and accurate claim documentation and communication ...

New

Osmose Utilities Services

Claims Analyst

Atlanta, GA · On-site

Coordinate the intake, reporting, and follow-up of work-related injury and illness claims. * Assess ... Monitor claim status and ensure timely and accurate claim documentation and communication ...

New

Osmose Corporate

Claims Analyst

Atlanta, GA

Coordinate the intake, reporting, and follow-up of work-related injury and illness claims. * Assess ... Monitor claim status and ensure timely and accurate claim documentation and communication ...

New

Chilewich

Claims Analyst

Chatsworth, GA · On-site

Communicate claim status and resolution clearly and professionally with customers, sales reps, ... Excellent written and verbal communication skills (incl. phone and email intake). * Strong ...

Chilewich Sultan, LLC

Claims Analyst

Chatsworth, GA · Hybrid

Communicate claim status and resolution clearly and professionally with customers, sales reps, ... Excellent written and verbal communication skills (incl. phone and email intake). * Strong ...

All JobsClaim Intake Representative JobsClaim Intake Representative Jobs in Georgia

Claim Intake Representative information

See Georgia salary details

$10

$16

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How much do claim intake representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for claim intake representative in Georgia is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.27 per hour, depending on experience, location, and employer.

What is a claim intake representative?

Claim Intake Representatives are professionals responsible for receiving, reviewing, and processing initial insurance claim information from policyholders, claimants, or providers. They gather and verify necessary details, enter data into claim management systems, and ensure that claims are forwarded to the appropriate departments for further handling. Their role requires excellent communication and data entry skills, as well as a strong understanding of company policies and customer service practices. Claim Intake Representatives may work in various sectors, such as health, auto, or property insurance.

What are the key challenges a claim intake representative typically faces during the claims process?

A Claim Intake Representative often encounters challenges such as managing high call volumes, accurately gathering detailed information from sometimes distressed clients, and ensuring all data is correctly entered into claims systems. Balancing efficiency with empathy is crucial, as representatives must provide excellent customer service while adhering to strict compliance guidelines. Additionally, they must effectively collaborate with claims adjusters, supervisors, and other departments to facilitate smooth case handoffs and timely resolution.

What are the key skills and qualifications needed to thrive as a claim intake representative, and why are they important?

To thrive as a Claim Intake Representative, you need strong attention to detail, data entry accuracy, and a solid understanding of insurance terminology, often supported by a high school diploma or equivalent. Familiarity with claims management systems, customer relationship management (CRM) software, and proficiency in Microsoft Office are typically required. Excellent communication, active listening, and problem-solving skills help individuals excel when interacting with claimants and internal teams. These skills ensure claims are processed efficiently, accurately, and with a positive customer experience, which are critical for organizational success.

What is the difference between Claim Intake Representative vs Claims Processor?

Claim Intake RepresentativeClaims Processor
Handles initial claim submissions, verifies information, and gathers necessary documentation.Reviews, evaluates, and processes claims after initial intake, often making determinations on claim validity.

While both roles are essential in the insurance claims process, Claim Intake Representatives focus on the initial contact and data collection, whereas Claims Processors handle the detailed review and decision-making. Both positions require similar credentials and work in the same industry environment, often within insurance companies or third-party claims organizations.

What cities in Georgia are hiring for Claim Intake Representative jobs?

Cities in Georgia with the most Claim Intake Representative job openings:

Infographic showing various Claim Intake Representative job openings in Georgia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,862 per year, or $16.8 per hour.

Intake Specialist I

Savannah, GA

Broughton Partners
Marketing • 51 - 200 employees
Learn more about Broughton Partnersexternal

$16.50 - $22/hr

Full-time

Re-posted 2 days ago

Job description

The Intake Specialist is the heart of Broughton Partners and is the potential claimants’ first point of contact with our company. Our Intake Specialists will determine if the people calling in have a valid legal claim, answer their questions, and take the time to explain the documents they’ll need to sign to secure representation by a litigating law firm that is right for them. This is a call center environment, which means that at times, there will be a high volume of calls that you’ll be expected to handle. As our company primarily deals with mass tort cases involving personal injury, many of the people the Intake Specialists interact with may be distressed or have a traumatic history. Being empathetic and patient is crucial to the success of our specialists.

What’s the role like and who’s a good fit:
Intake Specialists are the heart of Broughton Partners as they’re the potential claimants first point of contact with our company. The goal of the Intake Specialist is to (a) determine if the people calling in have a valid legal claim (b) and answering their questions to help determine if signing a legal retainer to be represented by a litigating law firm is right for them. As our company deals primarily with mass tort cases, many of the people you interact with in this role may be distressed and being empathetic and patient is crucial to success.
Main Responsibilities of an Intake Specialist: 

90% Fielding inbound calls

The vast majority of the time working as a Intake Specialist is spent fielding inbound calls from potential claimants who have opted in to be contacted either by calling us directly after seeing an ad or by completing a web form to be contacted. There are no cold calls made to potential claimants who have not opted in previously. You’ll be provided with training on detailed scripts, Formsite surveys to determine eligibility, and Salesforce to manage calls efficiently.
10% Ongoing training on process and best practices 
We conduct training sessions frequently as new torts emerge and we identify best practices. We also want to hear your feedback and areas you think we can improve so we can address them.

 
Must-Haves:

  • Strong verbal and written communication skills
  • Strong active listening skills
  • Ability to multitask
  • Comfortable having conversations on difficult subjects
  • High level of emotional maturity
  • Fluency in both English and Spanish is a plus

Minimum Position Requirements: 

Education: High school diploma, GED, or equivalent educational certification required.

Work Experience:  0 years of experience required, customer service experience preferred.

Licenses or Certification:  HIPAA certification preferred.

Skills Required: 

  • Strong verbal and written communication skills
  • Strong active listening skills
  • Ability to multitask 
  • Comfortable having conversations on difficult subjects
  • High level of emotional maturity
  • Ability to maintain confidentiality when handling sensitive information

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