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Claim Director Jobs in Wisconsin (NOW HIRING)

ATC Transportation

Be Seen First

Claims Analyst

Pleasant Prairie, WI · On-site

$45K - $50K/yr

You must be self-directed and creative as you will deal with some very interesting and complex ... Job Responsibilities * Provide communication of claim disposition to proper filing company.

Imedica

Director, Claims Operations

Madison, WI

$113K - $194K/yr

The Director, Claims Operations oversees end-to-end claims functions, including claims processing, payment recovery, claim analysis and issue resolution, and provider appeals. A skilled people and ...

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Claim Director information

See Wisconsin salary details

$84.3K

$128.1K

$179.7K

How much do claim director jobs pay per year?

As of Sep 1, 2026, the average yearly pay for claim director in Wisconsin is $128,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $142,300.00 per year, depending on experience, location, and employer.

What is a claim director?

Claim Directors are senior professionals responsible for overseeing the claims department within an insurance company or organization. They manage complex or high-value claims, establish claims policies and procedures, and ensure that claims are handled efficiently and in compliance with regulations. Claim Directors also supervise claims managers and adjusters, resolve escalated disputes, and play a key role in strategic decision-making related to claims operations. Their leadership ensures the integrity and financial stability of the claims process.

What are some common challenges claim directors face in managing large or complex claims, and how are these typically addressed?

Claim Directors often encounter challenges such as coordinating multiple stakeholders, navigating complex policy language, and managing high-value or sensitive claims. Successfully addressing these issues requires strong negotiation skills, a thorough understanding of insurance regulations, and the ability to lead cross-functional teams. Regular training, leveraging technology for case management, and maintaining clear communication channels with clients and internal teams are key strategies used to overcome these challenges.

What are the key skills and qualifications needed to thrive as a claim director, and why are they important?

To thrive as a Claim Director, you need deep knowledge of insurance claims management, regulatory compliance, and strong analytical skills, typically supported by a bachelor's degree in business, finance, or a related field. Familiarity with claims management systems, industry software, and certifications such as CPCU (Chartered Property Casualty Underwriter) are commonly required. Exceptional leadership, negotiation, and interpersonal skills help in managing teams and resolving complex claims efficiently. These competencies are crucial for minimizing losses, ensuring regulatory compliance, and maintaining positive client relationships.

What is the difference between Claim Director vs Claims Manager?

AspectClaim DirectorClaims Manager
Required CredentialsBachelor's degree, industry certifications (e.g., CPCU, ARM)Bachelor's degree, industry certifications often preferred
Work EnvironmentOversees multiple teams, strategic planning, high-level decision makingManages daily claims operations, supervises claims staff
Employer & Industry UsageInsurance companies, large corporationsInsurance companies, adjusting firms
Search & Comparison IntentUnderstanding leadership roles in claimsManaging claims processes and team supervision

The Claim Director typically holds a higher strategic leadership role, overseeing multiple claims teams and focusing on policy development and overall claims performance. The Claims Manager handles daily operations, supervising claims staff and ensuring efficient claims processing. Both roles require relevant industry certifications and experience, but Claim Directors focus more on strategic oversight, while Claims Managers concentrate on operational management.

What are the most commonly searched types of Claim jobs in Wisconsin?

The most popular types of Claim jobs in Wisconsin are:

Claim Director jobs near you
Infographic showing various Claim Director job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $128,066 per year, or $61.6 per hour.

Claim Representative I

Church Mutual Insurance, S.I.

Merrill, WI • On-site

Full-time

Posted 13 days ago

Job description

What you'll be doing:
In accordance with application of state and federal laws and company best practices, handle low to moderate value claims within an assigned line of coverage, such as auto physical damage and property damage. Gather and review claim information, determine coverage, and conduct investigation. Initiate and maintain customer contact to provide updates and resolve any issues with the claim. Update information in the claim system to document claim handling activities. Determine/set reserves and make payments within level of authority. Investigate and refer identified claims to Loss Recovery Services, as applicable.
On any given day, you'll:
  • Perform claim tasks timely and document claim files appropriately. Proactively manage claim activities to ensure fair claim resolution. Handle all claims in accordance with state and federal laws.
  • Verify coverage at a foundational level by gathering adequate information necessary to make an informed decision in a fair, equitable, and ethical manner. Evaluate subrogation potential based on the applicability of policy language and/or governing state laws and statutes as appropriate.
  • With supervision, perform a thorough investigation and obtain pertinent file documentation (i.e., police report, medical records, estimates, photos, etc.). Upon completion of the investigation, analyze and evaluate the potential exposure and damages, including potential full or partial liability, compensability denials and subrogation potential as applicable. Formulate and document an action plan based on the covered damages and injuries.
  • Determine and set reserves based on the most probable outcome of the claim, within authority level. When applicable, evaluate and negotiate directly with insured, claimant or claimant's attorney on all cases within authority level. Make complete, accurate, and timely payments within authority for covered losses. Refer claims above authority to appropriate team member for review and potential reassignment.
  • Maintain a professional, courteous, and helpful approach when communicating in-person, on the phone, or through email and other correspondence with internal and external customers and business partners.
  • Recognize when vendor partners are required on a claim. Assign and direct vendors, as needed, to aid in the investigation and evaluation of the claim. Manage claim expense by concluding vendor assignment when vendor is no longer adding value to the claim.
  • Investigate and refer identified claims to Loss Recovery Services, as applicable.
  • Completes all other assigned duties, as requested.

Qualifications:
  • Bachelor's degree preferred. A combination of equivalent education and/or commercial insurance experience may be considered in lieu of a degree.
  • Additional training in commercial insurance, medical, and/or building terminology knowledge is desirable.
  • Prior insurance experience is beneficial.
  • Ability to obtain and maintain state adjusting license requirements and complete continuing education requirements.
  • Evidence of organizational skills, ability to prioritize and to think independently.
  • Strong listening, verbal and written communication skills.
  • Basic knowledge of policy terminology and legal principles involving at least one or more of the following: commercial insurance, automobile, medical and property claims.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.

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