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nLeague

SQL server developer

Hartford, CT · Remote

CT CJIS Remote Job Project/System Overview Connecticut's Criminal Justice Information System (CJIS) is the umbrella term for the activity among agencies with criminal justice responsibilities to ...

ACI Infotech

Technical Writer/Admin Assistant

CT · On-site

Governor Malloy has stated that the CJIS Governing Board's projects were among his highest priorities. In order to show progress and visibility, the CJIS team needs a Project Coordinator. 3. SCOPE OF ...

Goldbelt, Inc.

Auditor

Quantico, VA · Hybrid

The Auditor is responsible for conducting comprehensive records and system-use audits across Criminal Justice Information Services (CJIS) environments to ensure compliance policies. This role ...

Nisga'a Ciops

Auditor

Quantico, VA · Hybrid

The Auditor is responsible for conducting comprehensive records and system-use audits across Criminal Justice Information Services (CJIS) environments to ensure compliance policies. This role ...

Goldbelt, Inc.

Auditor

Quantico, VA · On-site

The Auditor is responsible for conducting comprehensive records and system-use audits across Criminal Justice Information Services (CJIS) environments to ensure compliance policies. This role ...

Nisga'a Ciops

Auditor

Quantico, VA · On-site

The Auditor is responsible for conducting comprehensive records and system-use audits across Criminal Justice Information Services (CJIS) environments to ensure compliance policies. This role ...

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

State of South Carolina

CJI Analyst I

Columbia, SC · On-site

$37K/yr

Coordinate CJIS and IT vendor implementation, with an emphasis on performing as liaison between the user agency, SLED CJIS, the SLED Help Desk, the SLED ISO/GRC, and other entities within SLED ...

InstantServe LLC

QA Tester

Position Summary The CJIS Application Tester will be responsible for system testing, User Acceptance Testing (UAT), and validation of system requirements for the Connecticut Information Sharing ...

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How much do cjis jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for cjis in the United States is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cjis position, and why are they important?

To thrive in a Criminal Justice Information Services (CJIS) specialist role, you need a deep understanding of criminal justice systems, data security protocols, and strong analytical skills, often supported by a background in law enforcement, information technology, or criminal justice. Familiarity with CJIS-compliant databases, fingerprinting systems, background check processes, and certifications such as CJIS Security Awareness Training are essential. Exceptional attention to detail, discretion, and effective communication skills help ensure sensitive data is managed properly and inter-agency coordination runs smoothly. These competencies are crucial for maintaining data integrity, complying with federal and state regulations, and supporting public safety operations.

What is a CJIS job?

A CJIS job typically involves working with the Criminal Justice Information Services (CJIS) Division, which manages and secures criminal justice data. Roles in this field may include cybersecurity, database management, law enforcement support, or compliance to ensure the protection of sensitive information. Employees must adhere to strict security protocols and may need CJIS certification or clearance.

What types of teams or agencies do CJIS specialists typically collaborate with in their daily work?

CJIS specialists frequently work alongside law enforcement agencies, IT security teams, and background check units to ensure the secure handling and processing of criminal justice information. They may also collaborate with legal counsel, compliance officers, and governmental agencies to uphold data security policies and meet regulatory standards. Interdepartmental communication is common, especially when responding to audit requests, conducting user training, or managing sensitive records. This collaborative environment helps ensure that all aspects of data security and criminal justice operations adhere to strict guidelines and best practices.

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Cjis jobs near you
Application Support Analyst - CJIS/CISS

Application Support Analyst - CJIS/CISS

InstantServe LLC

Hartford, CT • On-site

Full-time

Posted 3 days ago

Job description

Application Support Analyst - CJIS/CISS Electronic Workflow Help Desk (Training & Onboarding Support)
Location: Hartford, CT (On-site & Remote)
Client: Criminal Justice Information Systems (CJIS) Governing Board
Duration: May 1, 2026 - May 1, 2027
Project Overview
The State of Connecticut's Criminal Justice Information System (CJIS) initiative aims to enhance collaboration and data sharing across criminal justice agencies. As part of the CISS modernization effort, electronic workflows are being implemented to streamline submission of arrest records, summons, and related documentation-reducing manual processes and improving efficiency statewide.
Role Summary
CJIS-CT is seeking a Help Desk Analyst to support training, onboarding, and change management for municipal police departments and criminal justice partners adopting the CISS Electronic Workflow system. This role combines technical support, stakeholder coordination, and user training responsibilities.
Key Responsibilities
Help Desk & Technical Support
  • Provide first-level support via phone and email, troubleshooting and resolving user issues.
  • Document, track, and manage service tickets with timely follow-ups.
  • Escalate complex issues to appropriate technical teams.
  • Maintain detailed case notes and ensure adherence to help desk procedures.
  • Collaborate with internal teams to improve processes and documentation.
Training & Enablement
  • Deliver training sessions (remote, onsite, hybrid) for system users.
  • Support "train-the-trainer" programs for long-term adoption.
  • Develop and maintain user guides and knowledge base content.
Onboarding & Change Management
  • Coordinate onboarding of police departments to the electronic workflow system.
  • Conduct kickoff meetings, readiness assessments, and workflow alignment sessions.
  • Guide agencies in transitioning from manual to digital processes.
Stakeholder Engagement
  • Act as liaison between CJIS-CT, law enforcement agencies, and vendors.
  • Gather feedback and recommend system and process improvements.
System Integration Support
  • Work with RMS vendors (e.g., NexGen, ProPhoenix) to ensure system readiness.
  • Assist in rollout of enhancements such as Clean Slate and Early Arrest Notifications.
Reporting
  • Provide weekly status updates, including progress, risks, and recommendations.
Required Qualifications
  • Experience in law enforcement, public safety, or criminal justice environments.
  • Strong background in IT support/help desk operations.
  • Familiarity with Records Management Systems (RMS) and CJIS applications.
  • Experience in training delivery and technical communication.
  • Proficiency in MS Office tools and remote training platforms.
  • Ability to manage multiple priorities and work independently.
  • Willingness to travel across Connecticut (valid driver's license required).
Additional Details
  • Work Hours: Monday-Friday, 7:00 AM - 3:30 PM
  • Deliverables: Training materials, onboarding documentation, reports, and recommendations
  • Security Requirements: Background check and confidentiality agreement
  • Reporting To: CJIS Help Desk Manager
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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