City Operations Manager Jobs (NOW HIRING)

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New York, NY, US

7 days ago Requisition ID: 1060

Salary Range: $70,000.00 To $85,000.00 Annually

Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way.

You keep the engine running behind the scenes so studios can focus on clients. Every week, you'll:

Manage the monthly studio purchase order process, ensuring every studio is fully and accurately stocked with product and supplies

Own ecommerce product ordering and fulfillment, shipping orders in a timely manner and flagging resourcing needs as volume scales

Manage HQ supply and collateral ordering, keeping field teams and marketing initiatives fully equipped

Manage vendor relationships to help ensure quality, cost efficiency, and on-time delivery of products and services

Manage New Studio Openings (NSO), end to end, through procurement and hands-on setup, traveling on-site to help execute set up to turnover

Conduct weekly NSO meetings to ensure stakeholders are driving towards deadlines according to the company playbooks

Partner with the NSO and Training team, Studio Development Real Estate, and Field Area Managers to coordinate deliveries, ordering, and studio setup ahead of each opening

Manage the support inbox, resolving client inquiries related to memberships, bookings, and general customer experience within company required SLA

Oversee and manage our remote/offshore support partner, ensuring quality, consistency, and SLA adherence in day-to-day client interactions

Serve as systems and platform admin owner, acting as the corporate liaison for platform set-up, troubleshooting, and new product/studio configuration across POS/Schedule platform, proprietary company platforms and across Google Marketplace

Support onboarding of new hires across email, Slack, and core systems (BLVD, Prospr, Method) and vendor accounts

Own studio resources and communications, including the weekly newsletter and intranet, keeping field teams informed and aligned

Maintain and update operational playbooks, policies, and SOPs (Operations Manual, NSO Playbook) so field resources stay current and accurate

2+ years of operations experience (i.e. restaurant, retail, hotel, salon/spa, or comparable) with a proven track record of superior customer service

Quick study and high level of confidence working in a variety of systems and platforms

Ability to manage multiple projects through prioritization and planning skills; demonstrated ability to wear multiple hats and work in a scrappy environment (ready to roll up your sleeves)

Exceptional attention to detail and follow-through

Highly motivated and results-oriented, resourceful and creative

Eager to join a fast-growing team and collaborate closely across functions

Exceptional customer-first mindset, both internal and external

Outstanding interpersonal, written, and organizational skills

Comfortable managing vendor and remote/offshore partner relationships

Forward-thinking problem solver with a strong work ethic

Passion for beauty, skincare, learning, and trying new things every day

Ability to travel to support New Studio Openings (approximately 20–30% of the time, with heavier travel during opening weeks)

Annual bonus potential tied to company EBITDA performance

Annual compensation increase eligibility

Medical, dental, and vision insurance largely covered by Glowbar

Unlimited PTO and sick leave

6 Paid holidays

DailyPay - access part of your paycheck before payday at no cost

Disability, accident, critical illness, and life insurance coverage

Employee Assistance Program (EAP) with free mental wellness support

Commuter benefits to help save on transit and parking

Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)

25% employee discount off skincare products

$150 employee referral bonuses for bringing great people to the team

$15 product credit for every first-time client you refer

We’re the DOPEST — and we mean it. Join us, and let your career truly glow!