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Citrix Support Jobs (NOW HIRING)

OSC Edge

Senior Citrix Engineer

Culpeper, VA · On-site

Supports applications, hardware, operating systems, and network infrastructure * Makes architectural and operational recommendations applying updates to the Citrix environments * Maintenance ...

The Rockridge Group

Citrix Engineer

New York, NY

Publish, deploy, and support business critical applications on static and MCS based Citrix servers in a Citrix Virtual Apps and Desktop 7 environment. * Create, maintain and update MCS based master ...

krg technology inc

Citrix Administrator

Cincinnati, OH · On-site

Streaming issues Advanced server support - Own Citrix issues outside of, or unresolvable by, L2 ... team skill sets Client support - Provide recommendations for configuration or other improvements to ...

ADT Security Services

Cloud Citrix Engineer

Irving, TX · Hybrid

Design, implement, and support Citrix DaaS/CVAD solutions across hybrid environments including onprem and Google Cloud. * Engineer and support Citrix core components including Delivery Controllers ...

CloudShape

Citrix Engineer

Washington, DC · On-site

This role supports enterprise environments utilizing Citrix Virtual Apps and Desktops and requires a strong understanding of systems architecture, performance tuning, and end-user experience. The ...

ADT Security Services

Cloud Citrix Analyst

Irving, TX · Hybrid

This role supports Citrix DaaS/CVAD, NetScaler/ADC access services, and underlying compute platforms such as VMware virtualization, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE ...

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How much do citrix support jobs pay per hour?

As of May 30, 2026, the average hourly pay for citrix support in the United States is $51.86, according to ZipRecruiter salary data. Most workers in this role earn between $39.66 and $57.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Citrix Support specialist, and why are they important?

To thrive as a Citrix Support specialist, you need a solid understanding of Citrix technologies, Windows server administration, networking fundamentals, and typically a relevant IT degree or certifications like Citrix Certified Associate (CCA). Familiarity with tools such as Citrix Virtual Apps and Desktops, Citrix Director, and monitoring or remote troubleshooting systems is essential. Strong problem-solving abilities, customer service orientation, and effective communication skills help you resolve technical issues while supporting end-users. These skills ensure efficient system performance, minimize downtime, and provide a positive IT support experience for clients and organizations.

What are some common challenges faced in a Citrix Support role, and how are they typically addressed?

In a Citrix Support role, professionals often encounter challenges such as troubleshooting complex connectivity issues, managing user access and permissions, and ensuring optimal system performance across diverse environments. These challenges require a strong understanding of Citrix infrastructure, effective communication with end-users and IT teams, and the ability to quickly adapt to new updates or changes. Collaboration with network, security, and server teams is common to resolve issues efficiently, and ongoing training is encouraged to stay current with evolving technologies.

What is Citrix Support?

Citrix Support refers to specialized technical assistance for Citrix products and services, such as Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Workspace. Professionals in Citrix Support help organizations troubleshoot, configure, and maintain their Citrix environments to ensure secure and reliable remote access to applications and desktops. Their responsibilities often include diagnosing issues, applying software updates, and providing guidance on best practices for optimal performance. Citrix Support can be provided directly by Citrix or by certified third-party vendors.

What is the difference between Citrix Support vs Citrix Engineer?

AspectCitrix SupportCitrix Engineer
CertificationsCitrix Certified Support Technician (CCST), Citrix Certified Associate (CCA)Citrix Certified Professional (CCP), advanced certifications
Work EnvironmentCustomer support, troubleshooting, issue resolutionDesign, deployment, and optimization of Citrix solutions
ResponsibilitiesAssist users, resolve technical issues, maintain support ticketsImplement solutions, configure Citrix environments, performance tuning

Citrix Support primarily focuses on troubleshooting and resolving user issues with Citrix products, often working in a helpdesk or support team. Citrix Engineers handle the design, deployment, and optimization of Citrix environments, requiring more technical expertise. Both roles require relevant certifications and work within the same industry, but their responsibilities and focus areas differ significantly.

More about Citrix Support jobs
What states have the most Citrix Support jobs? States with the most job openings for Citrix Support jobs include:
What job categories do people searching Citrix Support jobs look for? The top searched job categories for Citrix Support jobs are:
Citrix Support jobs near you
Senior Citrix Engineer

Senior Citrix Engineer

OSC Edge

Culpeper, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

As the Senior Citrix Engineer, the individual will maintain and manage Citrix applications. The administrator will also install and update Citrix farms, design and plan Citrix NetScalar environments, and develop the cloud infrastructure that the Citrix farms run on. In this role, the Citrix Engineer will provide technical support for incident response, service degradations, outages, and other interruptions. In addition, the Citrix Engineer will provide tiers I, II, and III support to Citrix XenDesktop (VDi) environments, including configuring, troubleshooting, and resolving issues in both Citrix PVS and Windows Server environments while investigating hardware and software problems related to the Citrix infrastructure, and perform corrective actions.

This is a Hybrid role located in Miami, FL, or Los Angeles, CA.

Responsibilities

  • Performs all aspects of Citrix design, performance-monitoring, tuning, scripting, upgrades, and maintenance of all production Citrix systems
  • Supports applications, hardware, operating systems, and network infrastructure
  • Makes architectural and operational recommendations applying updates to the Citrix environments
  • Maintenance, monitoring, upgrading, troubleshooting
  • Daily maintenance and troubleshooting of the servers in Citrix
  • Administration on Citrix PVS for server maintenance, upgrades, and image maintenance, updates, and upgrades
  • Configures, deploys, monitors, and maintenance of VDI tasks
  • Following vendor and industry best practices for cloud and software configuration
  • Draws upon concepts of tools, technologies, and methodologies to collaborate with other technical specialists when carrying out assigned duties
  • Has technical knowledge and depth in maintaining MS Operating System
  • Performs other tasks as required by OSC and the Government contracting office

Required Qualifications/Education and Experience

  • Must have a valid Security+ Certification
  • Must have a Secret Security clearance or higher, and be eligible for Top-Secret clearance
  • Certification in Citrix or equivalent work experience relative to supporting XenApp and XenDesktop platforms
  • Minimum 10 or more years of experience with designing, building, and managing Citrix Environments.
  • Must have hands-on experience in Citrix Farm Migrations, Citrix management tools like Director, and especially RCA preparation
  • Must have hands-on experience in ITIL processes, Incident management and change management, Studio
  • Experience in Citrix Secure Gateway, Web Interface, NetScaler
  • Experience in Building and configuring Citrix Farms
  • Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment
  • Working knowledge of Insight and Director monitoring platforms
  • Must have and maintain Secret Security clearance or higher

OSC Edge delivers a total rewards package that we know will attract, engage and retain top talent. Key elements of our package include a competitive base pay and a comprehensive benefits package:

We offer eligible employees with an opportunity to enroll in a variety of benefits offerings. Here are just some of our benefits for our US based positions:

  • Medical/ Dental/ Vision
  • Life insurance and AD&D
  • Flexible Spending
  • Accident, Critical Illness and Hospital Indemnity coverage
  • 401(k) and ROTH retirement options and company match
  • Pet Insurance
  • Identity Theft and Fraud Protection coverage

About OSC Edge:

Founded in 2008, what started as a small business has grown into a diverse and innovative global team owned by Cook Inlet Region, Inc. an Alaska Native Regional Corporation. As a US Federal contractor, we are a dedicated IT Service Provider supporting the Departments of the Army, Navy, Air Force, DoD Educational Institutions, and large corporate entities. Our expertise is in Cloud Computing, Cyber Security, Compliance Management, Enterprise Architecture, IT Support, and CSfC. If you are passionate about making a difference and thrive in a dynamic and collaborative environment, we invite you to apply to join our team.

Equal Opportunity Employer/Veterans/Disabled

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