... sales teams. • Deliver desk-side support during market hours, ensuring minimal disruption to ... Active Directory, VPN, Networking, Citrix/VDI • ITSM tools such as ServiceNow, Jira or equivalent ...
... sales teams. • Deliver desk-side support during market hours, ensuring minimal disruption to ... Active Directory, VPN, Networking, Citrix/VDI • ITSM tools such as ServiceNow, Jira or equivalent ...
Execute sales strategy by identifying customer needs and selling the appropriate hardware and ... with engineering team to accurately scope projects. * Manage past due invoice resolution with ...
Execute sales strategy by identifying customer needs and selling the appropriate hardware and ... with engineering team to accurately scope projects. * Manage past due invoice resolution with ...
Citrix Sales Engineer information
See Georgia salary details
$34.99 - $39.06
7% of jobs
$39.06 - $43.13
12% of jobs
$45.73 is the 25th percentile. Wages below this are outliers.
$43.13 - $47.20
9% of jobs
$47.20 - $51.27
9% of jobs
The median wage is $54.86 / hr.
$51.27 - $55.33
14% of jobs
$55.33 - $59.40
15% of jobs
$62.76 is the 75th percentile. Wages above this are outliers.
$59.40 - $63.47
11% of jobs
$63.47 - $67.54
9% of jobs
$67.54 - $71.61
8% of jobs
$71.61 - $75.68
4% of jobs
$75.68 - $79.75
1% of jobs
$34
$56
$79
How much do citrix sales engineer jobs pay per hour?
What does a Citrix Sales Engineer do?
What are the key skills and qualifications needed to thrive as a Citrix Sales Engineer, and why are they important?
What is the difference between Citrix Sales Engineer vs Network Engineer?
| Aspect | Citrix Sales Engineer | Network Engineer |
|---|---|---|
| Certifications | Citrix Certified Expert, CCNA, CCNP | CCNA, CCNP, CompTIA Network+ |
| Work Environment | Pre-sales, client consultations, technical demos | Network setup, maintenance, troubleshooting |
| Industry Usage | IT solutions, virtualization, cloud services | IT infrastructure, enterprise networks |
While both roles require networking knowledge and certifications, a Citrix Sales Engineer focuses on promoting and demonstrating Citrix solutions to clients, often working closely with sales teams. In contrast, a Network Engineer designs, implements, and maintains network infrastructure. The roles overlap in technical certifications but differ in daily responsibilities and client interaction.
How does a Citrix Sales Engineer typically collaborate with sales teams and clients during the solution design process?
Full-time
Re-posted yesterday
Job description
ICONMA is an IT Services and Consultant company seeking a Desktop Support Engineer for their Atlanta, GA location. The role involves providing dedicated on-site desktop support for front-office users, ensuring minimal disruption during market hours, and managing incidents with a focus on high-pressure, revenue-impacting situations.
Responsibilities:
• Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
• Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
• Support time-critical incidents aligned to market cycles.
• Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
• Coordinate with cross functional IT teams for priority issue resolution
• Support for back-office users and new joiner onboarding process.
• Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
• Priorities issues impacting market data feeds, order execution, and pricing systems.
• Manage incidents and service requests via tools such as ServiceNow or Jira with strict SLA adherence.
• Ensure accurate ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking.
• Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact.
• Install, configure, and troubleshoot Windows-based laptops used in trading and portfolio management environments.
• Support multi-monitor configurations.
• Support trading turrets/dealer boards, voice systems, and collaboration tools used for communication.
• Manage mobile devices and secure endpoints used for remote portfolio access.
• Provide support for VDI/Citrix or terminal environments used for secure access to investment platforms.
• Provide basic L1 support for investment management applications like: Bloomberg, Refinitiv (Reuters), FactSet, Aladdin (or similar platforms)
• Support Microsoft 365 and collaboration tools used for investment research and reporting.
• Communicate clearly and effectively with front-office and other end users, maintaining composure in high-pressure scenarios.
• Provide real-time updates during critical incidents impacting portfolio or trading activities.
• Build strong relationships with investment teams and operations stakeholders.
• Ensure high user satisfaction through responsive and proactive support.
• Identify opportunities to reduce repeat incidents impacting market data, trading, or reporting systems.
• Improve first-time fix rates for front-office issues.
• Maintain and contribute to existing knowledge bases.
• Support process optimisation aligned to asset management workflows.
• Leverage AI-driven tools for ticket triage, knowledge suggestions, and guided resolutions
• Use AI-powered dispatch tools for optimized technician allocation.
• Support automation in asset tracking and service reporting.
• Drive adoption of AI-enabled deskside support tools to improve user experience.
Qualifications:
Required:
• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
• Experience supporting portfolio managers, traders, and research teams
• Exposure to market-sensitive, time-critical environments
• Strong Windows desktop and endpoint support expertise
• Multi-monitor and high-performance workstation setup
• Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
• ITSM tools such as ServiceNow, Jira or equivalent
• Incident prioritization based on investment business impact
• Knowledge of SLA-driven support in financial environments
• Strong stakeholder engagement
• Ability to operate in high-pressure, market-driven environments
• Excellent problem-solving and decision-making skills
• Clear and confident communication under pressure
• High level of ownership, attention to detail, and accountability
• 8.00 Years of Experience
Preferred:
• Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
• Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
Company:
ABOUT ICONMA provides Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. Founded in 2000, the company is headquartered in Troy, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About ICONMA
Sourced by ZipRecruiter
ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Troy, MI, US
Year founded
2000